Seasoned Medical Virtual Assistant – Prior Authorization Specialist for Remote Psychiatric & Addiction Care – 20 Hours/Week, Competitive Pay, Remote Work – Join brighthush

About brighthush – Pioneering Compassionate Care Through Technology

brighthush is a trailblazer in the mental health and addiction treatment space, redefining how care is delivered across the United States. By fusing secure cloud platforms, intuitive electronic health record (EHR) workflows, and a relentless focus on continuous improvement, we empower clinicians to concentrate on what truly matters: transforming lives. Our dedicated team of virtual assistants and support specialists ensures that every practice runs smoothly, allowing providers to deliver evidence‑based, patient‑centered treatment with confidence and ease.

Why brighthush Is the Ideal Place for Your Next Career Move

• Remote Flexibility: Work from anywhere in the Philippines with a clear 20‑hour weekly schedule that fits your lifestyle.
• Competitive Compensation: Earn between $5–$6 per hour, commensurate with experience and performance.
• Professional Growth: Access proprietary training modules, HIPAA & cybersecurity certification, and performance‑based incentives.
• Supportive Environment: Dedicated HR & contractor support, VPN access, and a community of virtual assistants who share best practices.
• Impactful Work: Play a critical role in ensuring patients receive timely medication and care, directly influencing treatment outcomes.

Position Overview

As a Medical Virtual Assistant – Prior Authorization Specialist, you will be the linchpin in the day‑to‑day operations of a high‑volume psychiatric and addiction care practice. Your responsibilities will span prior authorization management, call handling, and comprehensive EHR support, all while maintaining the highest standards of patient confidentiality and professionalism. We’re seeking a detail‑oriented, proactive, and compassionate individual who thrives in a remote, part‑time setting and can juggle multiple tasks with precision.

Work Schedule

• Monday: 8:00 AM – 4:00 PM Central Time (7 paid hours)
• Tuesday: 8:00 AM – 4:00 PM Central Time (7 paid hours)
• Friday: 8:00 AM – 2:00 PM Central Time (6 paid hours)

Location

Remote – Philippines (must be available to work the above Central Time schedule).

Key Responsibilities

Prior Authorization Management (Top Priority)

• Process, track, and follow up on prior authorization requests for medications and services.
• Coordinate with insurance carriers and pharmacies to secure approvals and resolve any denials or delays.
• Maintain meticulous records of pending requests, status updates, and communication logs.
• Escalate complex authorization issues to the clinical team as needed.
• Analyze denial patterns to recommend workflow improvements and reduce turnaround times.

Inbound & Outbound Call Management

• Serve as the first point of contact for patients, pharmacies, and insurance representatives.
• Handle patient inquiries with empathy, professionalism, and a clear focus on patient satisfaction.
• Coordinate pharmacy communications, including medication pickup requests and refill authorizations.
• Provide virtual receptionist support for general front‑desk inquiries.
• Document all call interactions in the EHR to ensure continuity of care.

Medical Administrative & EHR Support

• Schedule, reschedule, and confirm patient appointments using the practice’s calendar system.
• Monitor and respond to emails, faxes, and patient messages through the Charm EHR platform.
• Process patient referrals and manage referral documentation.
• Maintain accurate and up‑to‑date patient records, ensuring compliance with HIPAA and internal SOPs.
• Assist in preparing and submitting documentation for insurance billing and reimbursement.
• Generate and review daily activity reports for the clinical team.

Essential Qualifications

• Prior Authorization Experience: Proven track record in processing, tracking, and following up on authorization requests.
• Experience in a behavioral health, mental health, or general healthcare setting.
• Strong inbound and outbound call handling skills, with a patient‑first communication style.
• Proficiency in patient scheduling, email management, referrals, and general medical administrative tasks.
• Excellent written and verbal English communication skills.
• HIPAA training or certification, with a solid understanding of patient confidentiality.
• Exceptional attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.
• Tech‑savvy and comfortable navigating healthcare software and multiple systems.
• Reliable, proactive, self‑motivated, and capable of working independently.
• Patient, compassionate, and professional when communicating with patients.
• Must be available to work the required 20‑hour weekly schedule in Central Time.

Preferred Qualifications

• Previous experience supporting a psychiatric, behavioral health, or addiction treatment practice.
• Familiarity with Charm EHR or the ability to learn it quickly.
• Experience handling medication‑related prior authorizations.
• Familiarity with Ooma VoIP or similar phone systems.
• Previous role as a Medical Virtual Assistant or Virtual Medical Receptionist.

Skills & Competencies

• Strong analytical and problem‑solving abilities.
• Excellent time‑management and prioritization skills.
• High level of professionalism and discretion.
• Adaptability to new technologies and evolving workflows.
• Team collaboration skills, even in a remote environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Medical Virtual Assistant, you will:

• Gain exposure to advanced EHR systems and healthcare workflows.
• Participate in ongoing training modules covering HIPAA compliance, cybersecurity, and communication best practices.
• Earn certifications that enhance your resume and open doors to higher‑level virtual support roles.
• Benefit from performance‑based incentives and potential for increased hours or responsibilities.
• Contribute to process improvement projects that shape the future of virtual medical support.

Work Environment & Company Culture

Our remote team values transparency, collaboration, and a healthy work‑life balance. You’ll have access to:

• Dedicated HR & contractor support for any questions or concerns.
• Optional VPN access to ensure secure data handling.
• Regular virtual team meetings to share updates, challenges, and successes.
• A culture that celebrates diversity, inclusion, and continuous improvement.
• Flexible scheduling that respects personal commitments and promotes well‑being.

Compensation, Perks, and Benefits

• Hourly Rate: $5–$6 per hour, based on experience.
• Training & Certification: Free HIPAA & cybersecurity modules, plus top‑tier VA performance training.
• Tools & Resources: Access to templates, workflow guides, and client‑specific SOPs.
• Optional Incentives: Some clients offer bonuses or increased hours based on performance.
• Paid or Unpaid Time Off: Time off may be granted by the client; paid time off is optional and client‑dependent.
• Client‑Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs.

Technical Requirements

• Reliable laptop or desktop computer.
• Stable high‑speed internet connection (minimum 25 Mbps).
• Noise‑canceling headset.
• Working webcam for virtual meetings.
• Quiet, professional workspace.

Basic Requirements

• Clear, professional English speaking and writing skills.
• Relevant work experience in medical administration.
• Ability to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Availability to attend video meetings with camera on when required.

How to Apply

Ready to make a difference in the lives of patients while enjoying the flexibility of remote work? Click the link below to submit your application. We look forward to reviewing your experience and discussing how you can contribute to brighthush’s mission.

Apply to This Job

Closing Statement

At brighthush, we’re more than a virtual support provider—we’re a community dedicated to elevating patient care through technology and teamwork. If you’re a meticulous, patient‑focused professional with a passion for healthcare administration, we invite you to join our remote team and help shape the future of psychiatric and addiction treatment.

Apply today and become an integral part of a practice that values your expertise, supports your growth, and rewards your dedication.