Seasoned Mental Health Medical Receptionist & Billing Virtual Assistant – Remote, Part‑Time (20 hrs/week), 9:00 AM–3:30 PM EDT – Join brighthush's Innovative Telehealth Team

About brighthush and the Mental Health Revolution

brighthush is redefining how mental health care is delivered in the digital age. By marrying cutting‑edge technology with a deeply human‑centric approach, we empower patients worldwide to access compassionate, evidence‑based care from the comfort of their own homes. Our practice operates entirely in the virtual space, yet we maintain the same high standards of clinical excellence, patient privacy, and operational efficiency that you would expect from a brick‑and‑mortar clinic.

Our team is a vibrant mix of clinicians, software engineers, data scientists, and administrative experts who collaborate across borders to deliver seamless care. We’re proud to be a leader in the tele‑mental‑health sector, and we’re looking for a dedicated professional to join our front‑line support team. If you’re passionate about mental health, thrive in a fast‑paced remote environment, and want to make a tangible difference, brighthush is the place for you.

Why This Role is a Game‑Changer

As a Mental Health Medical Receptionist & Billing Virtual Assistant, you’ll be the first point of contact for patients and the backbone of our administrative operations. Your work will directly influence patient satisfaction, billing accuracy, and overall practice efficiency. This role offers:

• Flexible, part‑time schedule that respects your personal commitments.
• Remote work from anywhere in the Philippines (or any location with a stable internet connection).
• Opportunity to work with a forward‑thinking organization that values professional growth.
• Access to specialized training in HIPAA compliance, cybersecurity, and VA performance excellence.

Key Responsibilities

Patient Scheduling & Phone Support (Top Priority)

• Answer incoming patient calls with professionalism and empathy.
• Schedule, reschedule, and confirm appointments using the Tebra EHR/EMR system.
• Handle patient inquiries regarding services, insurance, and appointment logistics.
• Follow up on missed appointments, offering rescheduling options and reminders.
• Maintain accurate patient records and update appointment statuses in real time.

Billing & Prior Authorizations (Top Priority)

• Process patient billing, including copay collection and balance reconciliation.
• Submit prior authorization requests to insurance carriers and track approvals.
• Ensure all billing entries are compliant with U.S. healthcare regulations.
• Collaborate with the billing team to resolve discrepancies and expedite payments.
• Maintain detailed logs of billing activities and authorization statuses.

Administrative & Front Desk Support

• Verify patient insurance eligibility and benefits before appointments.
• Collect and distribute required patient forms (intake, consent, etc.).
• Perform general medical receptionist duties such as greeting patients, managing waiting lists, and handling walk‑in inquiries.
• Support the practice’s administrative workflow, ensuring smooth day‑to‑day operations.
• Assist with data entry, document management, and compliance documentation.

Software & Systems Proficiency

• Proficient use of Tebra EHR/EMR; prior experience is strongly preferred.
• Comfortable navigating other healthcare software platforms (e.g., Athenahealth, Kareo).
• Experience with billing, prior authorizations, and insurance verification.
• Strong technical aptitude for troubleshooting and optimizing virtual workflows.

Essential Qualifications

• Proficient in spoken and written English, with excellent communication skills.
• Minimum of 2 years of experience in a medical receptionist or billing role, preferably in mental health.
• Valid NBI clearance or local police clearance (mandatory before onboarding).
• Availability for video meetings with camera on, as required.
• Reliable laptop or desktop, high‑speed internet (≥25 Mbps), noise‑canceling headset, webcam, and a quiet, professional workspace.

Preferred Qualifications

• Experience working as a virtual assistant in a healthcare setting.
• Prior exposure to U.S. insurance systems and billing codes.
• Certification in HIPAA compliance or completion of a cybersecurity module.
• Knowledge of mental health best practices and patient‑centered care.
• Previous experience with Tebra EHR/EMR (highly desirable).

Core Skills & Competencies

• Exceptional organizational and multitasking abilities.
• Strong problem‑solving skills and attention to detail.
• Empathy and a patient‑first mindset.
• Proactive communication and collaboration with cross‑functional teams.
• Adaptability to evolving technology and workflow changes.
• Commitment to confidentiality and data security.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll gain access to:

• Top‑tier VA performance training covering communication, client management, and productivity systems.
• HIPAA & cybersecurity certification programs to deepen your expertise in PHI handling.
• Mentorship from senior clinicians and administrative leaders.
• Opportunities to transition into full‑time roles or specialized positions within the practice.
• Regular feedback sessions and performance reviews to guide your career trajectory.

Work Environment & Company Culture

Our culture is built on transparency, collaboration, and a shared commitment to mental health. Even though we operate virtually, we foster a sense of community through:

• Weekly virtual team huddles and knowledge‑sharing sessions.
• Open channels for feedback and continuous improvement.
• Recognition programs celebrating milestones and achievements.
• Flexible work hours that respect work‑life balance.
• Inclusive policies that welcome diverse perspectives and backgrounds.

Compensation, Perks, and Benefits

We offer competitive hourly rates ranging from $5 to $6, commensurate with experience. In addition to your base pay, you’ll enjoy:

• Dedicated HR & Contractor Support Team for all your questions and guidance.
• Optional premium VPN license to secure your work environment.
• HIPAA & cybersecurity training with certification upon completion.
• Access to proprietary VA performance training modules.
• Client‑approved U.S. holidays and flexible paid/unpaid time off (subject to client policy).
• Performance‑based incentives, including bonuses and potential overtime.
• Comprehensive toolkits: templates, workflow guides, and SOPs to streamline your tasks.

How to Apply

Ready to make a meaningful impact in the mental health field while enjoying the flexibility of remote work? Click the link below to submit your application and join the brighthush family.

Apply to this position now

Join brighthush – Where Compassion Meets Innovation

At brighthush, we’re not just filling a role; we’re building a community of dedicated professionals who share a vision of brighter mental health outcomes. If you’re ready to bring your expertise, empathy, and enthusiasm to a forward‑thinking practice, we can’t wait to hear from you. Apply today and help us light the way to better mental health for patients worldwide.