Seasoned Multilingual Customer Service Specialist – Expert in Technical Support, Inside Sales, Claims Processing, and Bilingual Engagement for a 100% Remote, High‑Impact Role at brighthush

About brighthush

brighthush is a pioneering, technology‑driven contact center that redefines how brands connect with their customers. With a presence in North America, Latin America, Europe, and Asia, we fuse advanced AI, data analytics, and human empathy to deliver seamless, personalized experiences across every channel. Since our founding in 2002, we have partnered with Fortune 500 leaders, mid‑market innovators, and ambitious startups, earning a reputation for reliability, creativity, and measurable impact.

Our culture is built on continuous learning, collaboration, and a shared commitment to customer delight. Whether you are a seasoned professional or just starting your career in customer service, brighthush offers a dynamic, inclusive environment where your voice matters and your growth is our priority.

Why Join brighthush?

• Fully Remote, 100% Flexibility: Work from anywhere in the United States and enjoy the autonomy that comes with a remote-first role.
• Competitive Compensation: Earn a base salary that reflects industry standards, coupled with performance‑based bonuses tied to key metrics.
• Comprehensive Benefits: Medical, dental, vision, short‑term disability, life insurance, and a 401(k) plan with company match.
• Professional Development: Paid training, mentorship, certifications, and access to industry conferences keep you ahead of the curve.
• Inclusive, Collaborative Culture: Celebrate diversity, creativity, and teamwork in a supportive virtual environment.
• Rapid Advancement: Clear internal promotion pathways from support specialist to team lead or specialized technical roles.

Key Responsibilities

As a Remote Bilingual Customer Service Specialist, you will be the frontline advocate for our clients’ customers, ensuring every interaction is positive, efficient, and compliant. Your day‑to‑day tasks will include:

• Multichannel Customer Interaction: Handle inbound and outbound calls, live chat, and email in both English and Spanish with courtesy, empathy, and professionalism.
• First‑Call Resolution: Resolve issues on the first contact whenever possible, using problem‑solving skills and effective call‑handling techniques.
• Systems Research & Navigation: Access multiple internal systems to locate missing information, verify claims, and gather data necessary to address customer inquiries.
• Claims Processing: Accurately document and process customer claims in the appropriate systems, ensuring compliance with all policies and procedures.
• Knowledge Management: Leverage the company knowledge base, training modules, and scripts to provide accurate, consistent, and policy‑aligned responses.
• Data Security & Privacy: Protect confidential and personal information in accordance with regulatory requirements and company standards.
• Escalation Management: Identify when issues require escalation and route them to the appropriate staff or management for timely resolution.
• Continuous Learning: Attend scheduled training sessions, review new material, and stay up to date on program knowledge, system updates, and process changes.
• Attendance & Reliability: Adhere to the established work schedule, maintain punctuality, and demonstrate high reliability in all aspects of your role.

Essential Qualifications

• Minimum age of 18 years.
• High school diploma or equivalent.
• Fluency in both English and Spanish (written and spoken).
• Strong organizational, written, and oral communication skills.
• Typing speed of at least 20 words per minute with high accuracy.
• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Fundamental understanding of the Windows operating system.
• Reliable, with a proven track record of regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Strong conflict resolution, problem‑solving, and negotiation skills.
• Customer‑service oriented mindset—empathetic, responsive, patient, and conscientious.
• Capacity to multitask, stay focused, and self‑manage in a fast‑paced environment.
• Team‑player attitude with a focus on collaboration and customer success.
• Authorized to work in the United States.
• At least one year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support within a contact center environment.
• Experience in state or federal work environments is a plus.

Preferred Qualifications

• Experience with CRM platforms such as Salesforce, Zendesk, or similar.
• Knowledge of claim processing workflows and insurance terminology.
• Experience in a bilingual or multicultural customer service setting.
• Familiarity with data privacy regulations (GDPR, CCPA, HIPAA).
• Previous exposure to performance metrics and KPI reporting.
• Additional language skills beyond English and Spanish.

Core Skills & Competencies

• Communication Excellence: Articulate complex information clearly and concisely in both languages.
• Technical Aptitude: Quickly learn and navigate new software, tools, and systems.
• Analytical Thinking: Break down problems, identify root causes, and propose effective solutions.
• Customer‑Centric Mindset: Prioritize the customer’s experience and advocate for their needs.
• Adaptability: Thrive in a dynamic environment where processes and priorities evolve.
• Collaboration: Work effectively with cross‑functional teams, including technical, sales, and management.
• Time Management: Balance multiple tasks while meeting or exceeding performance targets.

Career Growth & Development

At brighthush, we believe your career should evolve as you grow. We offer:

• Structured career paths with clear milestones for advancement into senior support, team lead, or specialized technical roles.
• Paid, on‑the‑job training and certification programs that enhance your skill set and marketability.
• Mentorship from experienced leaders who provide guidance, feedback, and career advice.
• Regular performance reviews that help you set goals, track progress, and identify opportunities for growth.
• Access to industry conferences, webinars, and workshops to stay ahead of emerging trends.

Work Environment & Culture

brighthush fosters a culture that values:

• Inclusivity: A diverse workforce where every voice is heard and respected.
• Collaboration: Team‑oriented projects that encourage knowledge sharing and collective problem solving.
• Innovation: A mindset that embraces new ideas, continuous improvement, and creative solutions.
• Work‑Life Balance: Flexible scheduling and remote work options that support personal and professional commitments.
• Recognition: Regular contests, cash bonuses, and prizes that celebrate outstanding performance.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary that reflects industry standards for remote bilingual customer service roles.
• Performance‑based bonuses and incentives tied to key metrics such as first‑call resolution, customer satisfaction scores, and productivity.
• Paid time off (PTO) and paid holidays to recharge and maintain well‑being.
• Comprehensive health benefits—medical, dental, and vision—available to full‑time employees after a 60‑day qualifying period.
• Short‑term disability coverage and life insurance options.
• Accident and critical illness insurance for added peace of mind.
• Retirement savings plans (401(k) or equivalent) with company matching where available.
• Paid training and professional development courses.
• Casual dress code and a supportive, collaborative virtual environment.

How to Apply

If you are passionate about delivering outstanding customer experiences, thrive in a bilingual, fast‑paced environment, and are ready to join a forward‑thinking organization, we encourage you to apply today. Submit your resume and a brief cover letter highlighting your relevant experience and why you would be a great fit for brighthush.

Ready to take the next step? Apply to this job now and become part of a team that values innovation, collaboration, and customer success.

Apply for this job: Remote Bilingual Customer Service Representative