Seasoned Multilingual Customer Success Champion – Remote, Global Tech Support Lead – Drive Customer Delight & Accelerate Your Career at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers high‑ticket sales teams to unlock their full potential. By blending cutting‑edge SaaS solutions, data‑driven insights, and an unwavering focus on customer success, we help organizations capture leads, book high‑value appointments, and close deals faster than ever before. Our mission is simple: to turn every interaction into a revenue‑generating opportunity. With a global footprint and a culture that thrives on curiosity, collaboration, and continuous improvement, brighthush is the place where ambitious professionals can grow, innovate, and make a real impact.

Why brighthush?

At brighthush, we believe that exceptional customer support is the cornerstone of lasting relationships. As a member of our Customer Support team, you will be at the heart of our service ecosystem, ensuring that every client feels heard, understood, and empowered. We offer a fully remote, flexible work environment that spans across Europe, allowing you to balance professional growth with personal well‑being. Our people are our greatest asset, and we invest heavily in their development through mentorship, training programs, and access to industry conferences.

About the Role

As a Seasoned Multilingual Customer Success Champion, you will serve as the first line of defense for our global customer base. Your day‑to‑day responsibilities will involve diagnosing and resolving complex technical issues, collaborating with cross‑functional teams, and continuously improving our support processes. You will be the voice that translates technical jargon into clear, actionable guidance for our clients, ensuring they experience the full value of the brighthush platform.

Key Responsibilities

• Customer Interaction: Serve as the first point of contact for customers via chat, email, and phone, delivering timely, accurate, and empathetic support.
• Issue Diagnosis & Resolution: Troubleshoot technical and functional issues related to our web applications and SaaS integrations, using tools such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, webhooks, and APIs.
• Escalation Management: Identify complex problems that require deeper technical insight, and seamlessly hand them over to the appropriate engineering or product teams while keeping the customer informed.
• Process Improvement: Collaborate with cross‑functional teams to refine support workflows, create knowledge base articles, and develop best‑practice guidelines that elevate the overall customer experience.
• Data & Reporting: Track key metrics (e.g., response time, resolution rate, customer satisfaction scores) and contribute to weekly dashboards that inform strategic decisions.
• Shift Flexibility: Operate within the 8 am–10 pm CET window, ensuring coverage across all time zones that our global clientele spans.
• Product Feedback Loop: Capture recurring issues and feature requests, and relay them to product management to influence roadmap priorities.
• Community Building: Participate in internal forums and external user groups to share best practices and stay ahead of industry trends.

Essential Qualifications

• Minimum 1 year of professional customer support experience, preferably in a SaaS or technology environment.
• Fluency in English (spoken B2, written C1) with excellent written and verbal communication skills.
• Basic understanding of web applications, APIs, and integration workflows.
• Proficiency with support and collaboration tools such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush.
• Strong problem‑solving mindset, with the ability to diagnose issues quickly and propose effective solutions.
• Adaptability to a fast‑paced, constantly evolving product landscape.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience with API troubleshooting and integration support.
• Knowledge of CRM systems and sales enablement platforms.
• Previous exposure to high‑ticket sales processes or revenue‑operations tools.
• Multilingual capabilities beyond English (e.g., German, French, Spanish).
• Certifications in customer support or technical support (e.g., ITIL, brighthush).

Skills & Competencies

• Technical Acumen: Comfortable navigating web interfaces, interpreting API documentation, and using automation tools.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Time Management: Ability to juggle multiple tickets, prioritize tasks, and meet SLA targets.
• Collaboration: Works effectively with product, engineering, and sales teams to resolve customer issues.
• Continuous Learning: Eager to stay updated on new features, industry trends, and best practices.
• Customer‑Centric Mindset: Always puts the client’s needs first and seeks to exceed expectations.
• Analytical Thinking: Uses data to identify patterns, root causes, and opportunities for improvement.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibility. As a Customer Support Representative, you will have the chance to:

• Advance to a Senior Support Specialist or Team Lead role, overseeing a squad of agents and shaping support strategy.
• Transition into Product Support or Technical Account Management, leveraging your deep product knowledge.
• Participate in cross‑departmental projects, such as product roadmap workshops or customer success initiatives.
• Access a curated learning library, including courses on API integration, customer psychology, and SaaS product management.
• Attend industry conferences and webinars, with sponsorship for travel and registration.
• Earn certifications that enhance your professional profile and open doors to higher‑level roles.
• Contribute to internal knowledge bases and become a recognized subject‑matter expert.

Work Environment & Culture

brighthush champions a culture of transparency, autonomy, and mutual respect. Our remote‑first approach means you can work from anywhere in Europe, with flexible hours that fit your lifestyle. We celebrate diversity, encourage open dialogue, and reward innovative ideas that drive customer delight. Every team member is empowered to make decisions, experiment, and learn from both successes and setbacks.

Key cultural pillars include:

• Open Communication: Regular all‑hands meetings, transparent OKRs, and an open‑door policy for feedback.
• Continuous Improvement: Quarterly retrospectives, process audits, and a culture of “fail fast, learn fast.”
• Well‑Being Focus: Mental health days, virtual fitness challenges, and a stipend for wellness activities.
• Innovation Labs: Monthly hackathons where teams prototype new support tools or customer‑facing features.
• Community Engagement: Volunteer days, charity partnerships, and a platform for employees to propose social impact projects.

Compensation, Perks & Benefits

• Salary: USD 14,400 – 20,400 per year, commensurate with experience and performance.
• Remote Work: Fully remote position with a flexible schedule within the 8 am–10 pm CET window.
• Health & Wellness: Comprehensive health insurance coverage for you and your dependents.
• Professional Development: Annual budget for courses, certifications, and conference attendance.
• Equity & Bonuses: Eligibility for performance bonuses and potential equity participation.
• Team Building: Quarterly virtual team events, hackathons, and social gatherings.
• Tools & Resources: Company‑provided laptop, ergonomic accessories, and a stipend for home office setup.
• Paid Time Off: Generous vacation policy, sick leave, and personal days.
• Flexible Working Hours: Ability to adjust your schedule to accommodate personal commitments.

How to Apply

If you’re ready to bring your multilingual support expertise to a dynamic, growth‑oriented team, we’d love to hear from you. Click the link below to submit your application and join brighthush’s innovative service team. Your next career adventure awaits!