Seasoned Night & Weekend Shift Customer Experience Coordinator – Retail Excellence Champion & Team Leader – Drive Sales, Guest Satisfaction, and Store Success at brighthush

About brighthush

brighthush is more than a retailer – it’s a global movement that redefines how shoppers discover premium quality at unbeatable prices. With a footprint spanning over 20 countries, we curate a dynamic mix of fashion, home décor, and lifestyle products that resonate with diverse customer segments. Our success is built on an unwavering commitment to customer delight, operational excellence, and a culture that empowers every team member to thrive. Whether you’re stepping into retail for the first time or looking to elevate your leadership skills, brighthush offers a dynamic environment where ambition meets opportunity.

Why brighthush?

At brighthush, we believe that our people are our greatest asset. When you join the brighthush family, you’ll experience a fast‑paced, high‑energy retail environment that is both challenging and rewarding. We provide competitive compensation, a comprehensive benefits package, and a clear path for career advancement—from associate to store manager, district manager, and even corporate roles in merchandising, marketing, or operations. Our robust training programs, mentorship initiatives, and cross‑departmental projects are designed to help you grow, innovate, and lead.

Position Overview

As a Seasoned Night & Weekend Shift Customer Experience Coordinator, you will be the frontline champion of customer satisfaction during the most critical hours of our store’s operation. You will lead a team of associates, ensuring that every guest receives prompt, courteous service while promoting loyalty programs and maintaining a clean, organized environment. Your role is pivotal in driving sales, enhancing the customer journey, and fostering a culture of excellence that aligns with brighthush’s core values of honesty, integrity, and teamwork.

Key Responsibilities

• Team Leadership & Development: Oversee a diverse group of associates, assigning registers, coordinating breaks, and providing real‑time coaching to ensure high performance. Mentor new hires and help them acclimate to the store’s culture and standards.
• Customer Experience Excellence: Lead by example, engaging with guests, resolving concerns swiftly, and promoting loyalty programs to enhance repeat business. Use customer feedback to continuously improve service quality.
• Store Operations & Compliance: Ensure all tasks align with the store plan, prioritize effectively, and maintain adherence to labor laws, safety protocols, and company policies. Conduct regular audits to guarantee compliance.
• Training & Mentorship: Design and deliver training modules on front‑end principles, merchandising techniques, and customer personalization. Facilitate ongoing learning sessions to keep the team updated on best practices.
• Performance Management: Provide constructive feedback, recognize achievements, and collaborate with management to identify training needs. Track key performance indicators and report on progress.
• Loss Prevention & Safety: Support shrink reduction initiatives, monitor store security, and promote a safe environment for both customers and staff. Conduct regular safety drills and ensure compliance with safety standards.
• Communication & Reporting: Maintain clear, accurate communication with upper management and associates, delivering progress updates and addressing priorities. Prepare shift reports and post‑shift debriefs.
• Additional Duties: Perform any other tasks assigned by management to support store objectives and operational excellence. Adapt to changing priorities and unexpected situations with agility.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Availability to work flexible schedules, including nights and weekends.

Preferred Qualifications

• Experience with point‑of‑sale (POS) systems and register management.
• Background in customer loyalty program promotion and sales analytics.
• Knowledge of safety and loss‑prevention protocols.
• Prior training or coaching experience.
• Demonstrated commitment to fostering an inclusive and respectful workplace.

Core Skills & Competencies

• Leadership & Influence: Ability to inspire and guide a team toward shared goals.
• Customer‑Centric Mindset: Passion for delivering memorable experiences.
• Problem‑Solving: Quick, effective resolution of customer and operational issues.
• Data‑Driven Decision Making: Use of sales metrics and customer feedback to drive improvements.
• Time Management: Efficiently balancing multiple responsibilities.
• Adaptability: Thriving in a dynamic, ever‑changing retail environment.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Experience Coordinator, you’ll gain exposure to store operations, sales strategy, and leadership fundamentals. Our structured training programs, mentorship initiatives, and cross‑departmental projects prepare you for higher roles such as Store Manager, District Manager, or even corporate positions in merchandising, marketing, or operations. We also offer access to online learning platforms, leadership workshops, and industry conferences to keep you at the forefront of retail innovation. Whether you aspire to lead a team, shape store strategy, or influence corporate policy, brighthush provides the roadmap and resources to make it happen.

Work Environment & Company Culture

brighthush prides itself on a culture that values diversity, inclusion, and mutual respect. Our teams collaborate across functions, share best practices, and celebrate successes together. We encourage open communication, continuous feedback, and a healthy work‑life balance—even during night and weekend shifts. The store environment is vibrant, energetic, and customer‑focused, with a strong emphasis on teamwork and personal accountability. Employees are empowered to take ownership, innovate, and contribute ideas that shape the future of retail.

Compensation, Perks, and Benefits

Base Pay: Competitive hourly rate ranging from $15.00 to $15.50, commensurate with experience and qualifications. Bonuses & Incentives: Performance‑based bonuses tied to sales targets and customer satisfaction metrics. Employee Discounts: Exclusive discounts on merchandise, apparel, and accessories. Health & Wellness: Comprehensive medical, dental, and vision plans; wellness programs; and access to an Employee Assistance Program (EAP). Retirement: 401(k) plan with company match for eligible employees. Paid Time Off: Paid holidays, vacation, and sick leave. Additional Perks: Childcare and cell phone discounts, pet insurance, legal assistance, credit union membership, referral bonuses, and more. Professional Development: Tuition reimbursement, leadership training, and career advancement resources. Work‑Life Balance: Flexible scheduling options, including night and weekend shifts, to accommodate personal commitments.

How to Apply

Ready to elevate your retail career and make a tangible impact on customer experience? Submit your application through our career portal or click the link below to explore this exciting opportunity. We look forward to welcoming you to the brighthush family, where your talents will shine and your growth is our priority.