Seasoned Part‑Time 2nd Shift Customer Service Associate – 5+ Years Experience, Fast‑Paced Logistics & Transportation Support

About brighthush

brighthush is a high‑velocity, ground‑expedited transportation powerhouse that delivers critical cargo across the United States and Canada. With a history of steady growth and a reputation for reliability, brighthush has become a trusted partner for small businesses, manufacturers, and e‑commerce leaders who need fast, dependable delivery solutions. Our culture is built on teamwork, respect, and a relentless focus on customer satisfaction. At brighthush, we celebrate long‑term relationships—many of our team members have been with us for 2 to 15 years, and we’re proud of our low turnover and high employee engagement.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience:

• Dynamic, 24/7/365 operations that keep you on your toes and sharpen your problem‑solving skills.
• A supportive environment where your voice matters and your ideas can shape the future of our customer service strategy.
• Opportunities to grow into full‑time roles, supervisory positions, or specialized logistics tracks.
• Competitive pay, flexible scheduling, and a benefits package that rewards hard work and dedication.

Position Overview

We’re seeking a highly motivated, dependable Part‑Time 2nd Shift Customer Service Associate to join our bustling customer service team. This role is essential in ensuring seamless communication between drivers, customers, and internal planners, guaranteeing that every shipment meets its promised delivery window.

Shift Details

• Schedule: Friday, 2:00 PM – 7:00 PM (2nd Shift). Flexibility is key—occasional early starts or late finishes may be required based on workload.
• Location: Our small but powerful office in the suburbs of South Barrington, IL.
• Pay: $19 – $21 per hour, commensurate with experience.

Key Responsibilities

As a Customer Service Associate, you will be the frontline liaison between brighthush and our valued customers and drivers. Your daily tasks will include:

• Answering Incoming Calls: Greet customers and drivers with professionalism, quickly assess their needs, and provide accurate information.
• Real‑Time ETA Communication: Consistently update drivers and customers on estimated arrival times, ensuring transparency and trust.
• Load Status Management: Use our proprietary website and software to update load status for both customers and drivers, reflecting any changes or delays.
• Issue Escalation: Identify and promptly raise any operational or customer issues to the appropriate teams—customer, driver, or load planner—to ensure swift resolution.
• Documentation & Reporting: Maintain accurate records of all communications, load updates, and incident reports.
• Team Collaboration: Work closely with the operations and planning teams to align on priorities and share critical information.
• Continuous Improvement: Provide feedback on processes and suggest enhancements to improve customer experience and operational efficiency.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 5 years of customer service experience, preferably in a fast‑paced environment.
• Strong communication skills—both verbal and written.
• High level of motivation and a proactive attitude.
• Dependability and the ability to work independently while staying on task.
• Comfortable handling of a fast‑paced, high‑volume workload.

Preferred Qualifications

• Experience in the transportation or logistics industry.
• Exceptional attention to detail and accuracy.
• Team‑oriented mindset with a collaborative spirit.
• Ability to multitask and adapt to changing priorities.
• Familiarity with customer service software and basic data entry.

Skills & Competencies

• Communication: Clear, concise, and courteous communication with customers, drivers, and internal stakeholders.
• Problem‑Solving: Quick assessment of issues and effective resolution strategies.
• Technical Proficiency: Comfortable navigating web portals, spreadsheets, and customer service platforms.
• Time Management: Ability to prioritize tasks and meet deadlines in a dynamic environment.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Associate, you’ll have access to:

• On‑the‑job training in logistics operations, load planning, and advanced customer service techniques.
• Mentorship from experienced supervisors and senior planners.
• Cross‑functional projects that expose you to other areas such as operations, sales, and technology.
• Clear pathways to full‑time roles, team lead positions, or specialized tracks in freight management and customer success.

Work Environment & Company Culture

brighthush thrives on collaboration, respect, and a shared commitment to excellence. Our office culture is:

• Inclusive and supportive—every team member’s voice is valued.
• Fast‑paced yet balanced—while we operate 24/7, we prioritize work‑life harmony.
• Innovation‑driven—continuous improvement is embedded in our daily routines.
• Community‑focused—regular team events, volunteer opportunities, and recognition programs keep us connected.

Compensation, Perks & Benefits

Although the base hourly rate is competitive, we also offer:

• Performance‑based bonuses tied to customer satisfaction metrics.
• Flexible scheduling to accommodate personal commitments.
• Health, dental, and vision insurance options for full‑time employees.
• Paid time off and holidays for full‑time team members.
• Employee referral bonuses and recognition awards.
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