Seasoned Part‑Time 2nd Shift Customer Service Associate – 5+ Years in High‑Velocity Logistics & Transportation – Lead Real‑Time Communication & Customer Success at brighthush

About brighthush

brighthush is a pioneering force in the ground‑expedited transportation sector, delivering critical cargo across the United States and Canada with unmatched speed and reliability. Our reputation for on‑time performance has earned us the trust of small businesses, manufacturers, and e‑commerce leaders who demand fast, dependable delivery solutions. With a steady growth trajectory and a culture rooted in teamwork, respect, and relentless customer focus, brighthush has become a destination for professionals who thrive in a dynamic, high‑velocity environment.

Why brighthush is the Right Choice for Your Career

When you join brighthush, you become part of a community that values long‑term relationships—many of our team members have stayed with us for 2 to 15 years. We pride ourselves on low turnover, high employee engagement, and a culture that rewards initiative and innovation. As a part‑time team member, you’ll experience:

• 24/7/365 operations that sharpen your problem‑solving skills and keep you on your toes.
• A supportive environment where your voice matters and your ideas can shape the future of our customer service strategy.
• Clear pathways to full‑time roles, supervisory positions, or specialized logistics tracks.
• Competitive pay, flexible scheduling, and a benefits package that rewards hard work and dedication.
• Access to cutting‑edge technology and tools that streamline communication and enhance efficiency.
• Regular recognition programs that celebrate your contributions and milestones.

Position Overview

We are seeking a highly motivated, dependable Part‑Time 2nd Shift Customer Service Associate to join our bustling customer service team. In this role, you will be the frontline liaison between brighthush, our valued customers, and our drivers, ensuring that every shipment meets its promised delivery window and that communication flows smoothly across all stakeholders.

Shift Details

• Schedule: Friday, 2:00 PM – 7:00 PM (2nd Shift). Flexibility is key—occasional early starts or late finishes may be required based on workload.
• Location: Our small but powerful office in the suburbs of South Barrington, IL.
• Pay: $19 – $21 per hour, commensurate with experience.
• Work Mode: Primarily on‑site with occasional remote work options for administrative tasks.

Key Responsibilities

As a Customer Service Associate, you will be the frontline liaison between brighthush and our valued customers and drivers. Your daily tasks will include:

• Answering Incoming Calls: Greet customers and drivers with professionalism, quickly assess their needs, and provide accurate information.
• Real‑Time ETA Communication: Consistently update drivers and customers on estimated arrival times, ensuring transparency and trust.
• Load Status Management: Use our proprietary website and software to update load status for both customers and drivers, reflecting any changes or delays.
• Issue Escalation: Identify and promptly raise any operational or customer issues to the appropriate teams—customer, driver, or load planner—to ensure swift resolution.
• Documentation & Reporting: Maintain accurate records of all communications, load updates, and incident reports.
• Team Collaboration: Work closely with the operations and planning teams to align on priorities and share critical information.
• Continuous Improvement: Provide feedback on processes and suggest enhancements to improve customer experience and operational efficiency.
• Data Accuracy: Ensure all entries in the system are precise, up‑to‑date, and compliant with company standards.
• Customer Feedback Loop: Collect and analyze customer feedback to identify trends and opportunities for service improvement.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 5 years of customer service experience, preferably in a fast‑paced environment.
• Strong communication skills—both verbal and written.
• High level of motivation and a proactive attitude.
• Dependability and the ability to work independently while staying on task.
• Comfortable handling of a fast‑paced, high‑volume workload.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with customer relationship management (CRM) platforms is a plus.

Preferred Qualifications

• Experience in the transportation or logistics industry.
• Exceptional attention to detail and accuracy.
• Team‑oriented mindset with a collaborative spirit.
• Ability to multitask and adapt to changing priorities.
• Familiarity with customer service software and basic data entry.
• Knowledge of freight terminology and shipment documentation.
• Previous exposure to real‑time tracking systems.

Skills & Competencies

• Communication: Clear, concise, and courteous communication with customers, drivers, and internal stakeholders.
• Problem‑Solving: Quick assessment of issues and effective resolution strategies.
• Technical Proficiency: Comfortable navigating web portals, spreadsheets, and customer service platforms.
• Time Management: Ability to prioritize tasks and meet deadlines in a dynamic environment.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Adaptability: Flexibility to adjust to new processes, tools, and shifting priorities.
• Analytical Thinking: Ability to interpret data and provide actionable insights.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Associate, you’ll have access to:

• On‑the‑job training in logistics operations, load planning, and advanced customer service techniques.
• Mentorship from experienced supervisors and senior planners.
• Cross‑functional projects that expose you to other areas such as operations, sales, and technology.
• Clear pathways to full‑time roles, team lead positions, or specialized tracks in freight management and customer success.
• Regular workshops on communication skills, conflict resolution, and industry best practices.
• Opportunities to earn certifications such as Certified Customer Service Professional (CCSP) or Certified Logistics Associate (CLA).

Work Environment & Company Culture

brighthush thrives on collaboration, respect, and a shared commitment to excellence. Our office culture is:

• Inclusive and supportive—every team member’s voice is valued.
• Fast‑paced yet balanced—while we operate 24/7, we prioritize work‑life harmony.
• Innovation‑driven—continuous improvement is embedded in our daily routines.
• Community‑focused—regular team events, volunteer opportunities, and recognition programs keep us connected.
• Safety‑first—strict adherence to safety protocols ensures a secure workplace for all.
• Technology‑savvy—access to the latest tools and platforms to streamline your workflow.

Compensation, Perks & Benefits

Although the base hourly rate is competitive, we also offer:

• Performance‑based bonuses tied to customer satisfaction metrics.
• Flexible scheduling to accommodate personal commitments.
• Health, dental, and vision insurance options for full‑time employees.
• Paid time off and holidays for full‑time team members.
• Employee referral bonuses and recognition awards.
• Access to ongoing professional development and certification programs.
• Employee discount programs for transportation services and partner retailers.
• Wellness initiatives, including gym memberships and mental health resources.

How to Apply

Ready to bring your expertise to a company that values your dedication and drives your career forward? Click the link below to submit your application and join the brighthush team.