Seasoned Part‑Time 2nd Shift Customer Service Specialist – Logistics & Transportation Excellence – Join brighthush’s Dynamic Operations Team
Welcome to brighthush – Where Logistics Meets Innovation
At brighthush, we’re more than a transportation provider; we’re the backbone of America’s supply chain, delivering goods across the United States and Canada with unmatched speed, reliability, and customer focus. With a proud history spanning over three decades, brighthush has evolved from a regional carrier into a national logistics powerhouse, thanks to our relentless pursuit of excellence, investment in cutting‑edge technology, and a culture that values collaboration, respect, and continuous improvement.
Our operations run 24/7/365, and every shift—no matter how small—plays a pivotal role in keeping our customers satisfied and our drivers on schedule. If you thrive in a fast‑paced environment, love solving problems on the fly, and want to be part of a team that celebrates success together, brighthush is the place where your career can truly flourish.
Position Overview: Your Impact Starts Here
We are seeking a highly motivated, dependable, and customer‑centric Part‑Time 2nd Shift Customer Service Specialist to become the first line of communication for our customers and drivers. In this role, you will be the voice that ensures seamless operations, accurate load updates, and swift issue resolution. Your work will directly influence our service reputation, operational efficiency, and the overall satisfaction of our partners.
Key Responsibilities
- Answer inbound calls from customers and drivers with professionalism, empathy, and a solution‑oriented mindset.
- Maintain clear, consistent communication with drivers and customers, confirming estimated times of arrival (ETAs) and ensuring all parties are aligned.
- Verify that drivers have the correct load details, and confirm that shipments are properly unloaded, documented, and recorded in our systems.
- Escalate operational or customer service issues to the appropriate teams—customer, driver, or load planner—ensuring swift resolution and follow‑up.
- Update load status for both customers and drivers using our proprietary web portals and internal software, ensuring data accuracy and real‑time visibility.
- Adapt to changing priorities and workload fluctuations, especially during peak periods or unexpected delays, while maintaining composure and focus.
- Collaborate with cross‑functional teams—dispatch, operations, and IT—to identify process improvements and enhance the overall customer experience.
- Document all interactions in our CRM system, ensuring that every call, email, and issue is logged for future reference and analytics.
- Participate in ongoing training sessions and knowledge‑sharing workshops to stay current with industry best practices and new technologies.
Essential Qualifications
- High school diploma or equivalent; additional post‑secondary coursework in business, logistics, or communications is a plus.
- Minimum of 5 years of customer service experience, preferably within the transportation or logistics sector.
- Strong motivation and a proactive attitude toward problem solving, with a proven track record of turning challenges into opportunities.
- Exceptional reliability—punctuality, consistency, and a strong work ethic are critical in a fast‑paced environment.
- Ability to work independently while staying focused on tasks and deadlines, even when juggling multiple priorities.
- Comfortable handling high call volumes and maintaining composure under pressure, with a calm, friendly demeanor.
- Basic computer literacy, including proficiency with Windows, Excel, and web‑based applications.
Preferred Qualifications
- Experience in the transportation or logistics industry, with familiarity of freight terminology and load planning.
- Excellent attention to detail and organizational skills, ensuring accurate data entry and documentation.
- Team‑oriented mindset with a collaborative spirit, eager to share insights and support colleagues.
- Proficiency in multitasking and adapting to shifting priorities, especially during high‑volume periods.
- Basic familiarity with customer relationship management (CRM) tools and data analytics platforms.
- Knowledge of safety regulations, DOT compliance, and industry standards.
Skills & Competencies
- Outstanding verbal and written communication skills, with the ability to convey complex information clearly.
- Strong problem‑solving and decision‑making abilities, using data and intuition to guide actions.
- Customer‑first mindset, with a passion for delivering exceptional service and building lasting relationships.
- Time‑management skills, prioritizing tasks effectively to meet deadlines and service level agreements.
- Adaptability to new technologies and processes, embracing change as an opportunity for growth.
- Resilience and emotional intelligence, maintaining professionalism in challenging situations.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Service Specialist, you’ll gain exposure to all facets of our operations—from dispatch to delivery—giving you a holistic view of the logistics ecosystem.
Potential advancement tracks include:
- Senior Customer Service Representative – leading complex inquiries and mentoring junior staff.
- Team Lead or Shift Supervisor – overseeing daily operations, coaching team members, and ensuring SLA compliance.
- Operations Coordinator or Planner – managing load schedules, optimizing routes, and collaborating with strategic partners.
- Training & Development Specialist – designing onboarding programs, creating knowledge bases, and driving continuous improvement.
We also offer:
- Ongoing training programs, including certifications in logistics, safety, and customer service.
- Mentorship initiatives pairing new hires with experienced leaders.
- Access to industry conferences, webinars, and workshops to stay ahead of trends.
- Internal mobility opportunities across departments, encouraging cross‑functional skill development.
Work Environment & Company Culture
brighthush prides itself on a collaborative, inclusive, and energetic work environment. Our culture is built on transparency, mutual respect, and a shared commitment to excellence. We celebrate achievements, encourage open communication, and support work‑life balance—even in a 24/7 operation.
Key cultural pillars include:
- Team Spirit: We work together, share knowledge, and celebrate each other’s successes.
- Continuous Improvement: Every team member is empowered to suggest ideas that enhance efficiency and customer satisfaction.
- Recognition & Rewards: Outstanding performance is recognized through awards, shout‑outs, and tangible incentives.
- Work‑Life Harmony: Flexible scheduling, paid time off, and wellness programs help you maintain balance.
Compensation, Perks, and Benefits
For this part‑time role, the hourly rate ranges from $19 to $21 per hour, adjusted based on experience and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package for eligible employees, including:
- Health, dental, and vision insurance (for full‑time employees).
- Paid time off, holiday scheduling flexibility, and a generous vacation policy.
- Employee discount programs on transportation services and partner products.
- Professional development budget, tuition reimbursement, and access to industry certifications.
- Employee recognition programs, team‑building events, and community service initiatives.
- Paid training and onboarding, ensuring you’re equipped to succeed from day one.
Part‑time associates enjoy flexible scheduling options, the opportunity to transition into full‑time roles, and the chance to contribute to a company that values your growth.
Schedule & Flexibility
This position is scheduled for the 2nd shift, Friday from 2:00 PM to 7:00 PM. Flexibility is essential—occasionally, early starts or late finishes may be required based on workload. We value employees who can adapt to these changes while maintaining high service standards.
How to Apply
If you’re a motivated, dependable, and customer‑focused professional ready to contribute to a fast‑paced logistics leader, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Join us and help shape the future of transportation and customer service.