Seasoned Part‑Time Bilingual Customer Service Champion – Spanish & English – Remote – Deliver Exceptional Claims Support for Families at brighthush

Welcome to brighthush – Where Innovation Meets Compassion

At brighthush, we are more than an insurance provider; we are a trusted partner that stands beside families when life throws unexpected challenges their way. With a portfolio of cutting‑edge policies and a commitment to delivering peace of mind, brighthush has become a household name across the United States. Our mission is simple yet profound: to protect what matters most through exceptional service, empathy, and continuous learning.

Why Your Role as a Bilingual Customer Service Champion Matters

Every interaction you have has the power to transform a customer’s experience. In a world where the first point of contact can either soothe or aggravate a distressed client, your role is pivotal to maintaining the high standards of service that brighthush is renowned for. By providing clear, empathetic, and accurate assistance, you help families regain control during their most vulnerable moments.

Key Responsibilities – What You’ll Do Every Day

• Deliver empathetic, accurate, and efficient support to Spanish‑speaking customers during stressful events.
• Apply the latest customer service techniques and call scripting to ensure consistent, high‑quality interactions.
• Collect, document, and verify all claim details in our account management system with meticulous attention to accuracy.
• Identify and resolve customer issues in accordance with client‑specific instructions, escalating when necessary.
• Maintain a professional tone and demeanor while handling high‑volume, high‑pressure situations.
• Adhere to scheduled breaks and lunch periods to sustain productivity and coverage across all shifts.
• Remain available for extended hours or additional shifts during peak periods, emergencies, or special projects.
• Collaborate with cross‑functional teams (claims, technical support, and quality assurance) to continuously improve service delivery.
• Participate in ongoing training sessions to stay current on product knowledge, system updates, and industry best practices.

Essential Qualifications – What We Expect

• Minimum age of 18 years.
• High school diploma or GED.
• Fluency in both Spanish and English (written and spoken).
• Typing speed of at least 40 words per minute.
• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and Windows OS.
• Reliable, punctual, and self‑motivated with strong time‑management skills.
• Ability to multitask, prioritize, and thrive under pressure.
• Personal cell phone required for communication and remote work.
• Authorized to work in the U.S. without sponsorship.

Preferred Qualifications – Bonus Points

• Previous experience in a customer service or call center environment.
• Experience handling insurance claims or related financial products.
• Knowledge of call center software (e.g., CRM, ticketing systems).
• Experience working with Spanish‑speaking populations in a high‑volume setting.
• Strong analytical and problem‑solving abilities.

Key Skills & Competencies – What Makes You Successful

• Exceptional verbal and written communication in both Spanish and English.
• Empathy and active listening to understand customer needs.
• Attention to detail and accuracy in data entry.
• Adaptability to changing priorities and new technologies.
• Team collaboration and cross‑departmental coordination.
• Resilience and emotional intelligence in high‑stress scenarios.

Shift & Location Details – Flexibility Meets Structure

Shift (CST): 30‑minute unpaid break each day

• Saturday & Sunday 7 AM – 3 PM Central Time
• Saturday & Sunday 3 PM – 11 PM Central Time

Location Requirement: Must reside in an approved state: AL, AR, FL, GA, ID, IA, KS, KY, LA, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, WI.

Career Growth & Learning Opportunities – Your Path at brighthush

At brighthush, we believe in nurturing talent and providing clear career pathways. As a part‑time representative, you will have access to:

• Comprehensive onboarding and continuous training modules covering product knowledge, customer service excellence, and industry trends.
• Mentorship programs pairing you with senior representatives and managers.
• Opportunities to transition into full‑time roles or specialized positions such as Claims Specialist, Quality Analyst, or Customer Experience Lead.
• Regular performance reviews with actionable feedback and development plans.
• Access to internal job boards and networking events across brighthush.

Company Culture & Work Environment – What It’s Like to Work at brighthush

brighthush fosters a supportive, inclusive, and collaborative environment. Our core values—Integrity, Innovation, and Impact—guide every interaction. You’ll experience:

• A remote work model that offers flexibility while maintaining strong team cohesion through virtual huddles and social events.
• Open communication channels with leadership and peers.
• Recognition programs that celebrate both individual and team achievements.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Resources for mental and physical well‑being, including an Employee Assistance Program.

Compensation & Benefits – We Reward Your Hard Work

Pay: Competitive hourly rate based on experience.

Benefits (for 20+ hours per week)

• Dental, Accident Insurance, Critical Illness coverage, and SavvyFi College Savings plan—eligible from the first day of the month after 60 days of employment.

Benefits (for less than 20 hours per week)

• SavvyFi College Savings plan—eligible from the first day of the month after 60 days of employment.

Additional Perks

• Employee Assistance Program—eligible from the first day of the month following hire.
• 401(k) retirement plan—eligible after 6 months.
• Paid Time Off (PTO)—eligible after 90 days.
• Flexible scheduling and remote work options.
• Professional development budget and tuition reimbursement.

How to Apply – Take the First Step

Ready to make a difference in people’s lives while advancing your career? Click the link below to submit your application and join the brighthush family.

Apply to this Job

Closing Statement – Your Future Starts Here

At brighthush, your role as a bilingual customer service champion is more than a job—it’s a chance to provide comfort, clarity, and confidence to families during their most challenging moments. If you are passionate about service, fluent in Spanish and English, and eager to grow within a forward‑thinking organization, we encourage you to apply today. Together, we can build brighter futures for our customers and our community.