Seasoned Part‑Time Customer Experience Coordinator – Front‑of‑Store Excellence, Loyalty Program Champion, and Team Leadership Specialist at brighthush

About brighthush and the Retail Landscape

brighthush is a trailblazer in the off‑price retail sector, redefining how consumers discover style, value, and service. With a presence in over 2,000 stores across North America, brighthush has built a reputation for delivering curated collections at unbeatable prices while fostering a culture of community and sustainability. In an era where the customer experience is the ultimate differentiator, brighthush is committed to creating moments that resonate—turning casual shoppers into lifelong advocates.

Introduction

We’re looking for a dynamic, customer‑centric professional to join our team as a Part‑Time Customer Experience Coordinator. In this role, you will be the face of our store, ensuring that every guest receives prompt, courteous service while promoting our loyalty programs and maintaining a clean, organized environment. Your leadership will shape the day‑to‑day experience for both customers and associates, driving satisfaction, retention, and store performance.

Key Responsibilities

• Lead by Example: Engage with customers in a friendly, approachable manner, demonstrating the highest standards of service and professionalism.
• Team Oversight: Supervise a team of associates at the front of the store, assigning registers, coordinating breaks, and ensuring adequate POS coverage.
• Customer Experience Management: Resolve customer concerns promptly, turning potential issues into positive outcomes that reinforce brand trust.
• Training & Mentoring: Conduct onboarding and ongoing coaching sessions focused on front‑end principles, personalized service, and loyalty program promotion.
• Store Operations: Maintain a clean, organized, and visually appealing sales floor, ensuring compliance with store layout and merchandising standards.
• Performance Communication: Provide clear, constructive feedback to associates and management, setting priorities and tracking progress.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols, fostering a secure environment for both staff and shoppers.
• Program Promotion: Actively promote brighthush credit and loyalty programs, driving enrollment and usage.
• Loss Prevention: Support store shrink reduction initiatives and collaborate with the loss prevention team to safeguard inventory.
• Flexibility: Adapt to changing priorities, unexpected situations, and a dynamic retail environment.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Exceptional communication skills, both verbal and written, with a keen eye for detail.
• Proficiency in POS systems and basic data entry.
• Ability to multitask effectively in a fast‑paced environment.
• Demonstrated ability to train and mentor team members.
• Flexibility to work nights, weekends, and holidays as required.
• High level of integrity, honesty, and confidentiality.

Preferred Qualifications

• Experience in a high‑volume, off‑price retail setting.
• Knowledge of brighthush loyalty program structure and benefits.
• Prior exposure to loss prevention or inventory control initiatives.
• Leadership training or certification.
• Multilingual abilities to serve a diverse customer base.

Core Skills & Competencies

• Customer‑First Mindset: Passion for delivering memorable shopping experiences.
• Leadership: Ability to inspire, motivate, and develop a high‑performing team.
• Problem‑Solving: Quick, effective resolution of customer and operational issues.
• Adaptability: Comfortable with shifting priorities and unexpected challenges.
• Attention to Detail: Commitment to maintaining store standards and compliance.
• Technology Savvy: Comfortable using POS systems, inventory software, and basic office tools.
• Collaboration: Strong teamwork skills and a collaborative spirit.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership development programs that prepare you for full‑time management roles.
• Cross‑functional training in merchandising, inventory management, and loss prevention.
• Mentorship from senior leaders who share their expertise and career insights.
• Access to internal career pathways, including store management, regional operations, and corporate roles.
• Continuous learning through workshops, webinars, and on‑the‑job coaching.

Work Environment & Company Culture

Our culture is built on inclusivity, collaboration, and a shared commitment to excellence. You’ll experience:

• A supportive, open‑door environment where ideas are welcomed and valued.
• Regular team huddles that foster communication and celebrate successes.
• Recognition programs that reward outstanding performance and customer service.
• A diverse workforce that reflects the communities we serve.
• Employee resource groups that promote belonging and professional growth.

Compensation, Perks, & Benefits

While the starting hourly rate for this part‑time position ranges from $17.25 to $17.75 per hour, brighthush offers a comprehensive benefits package that includes:

• Competitive base pay with potential for overtime and performance bonuses.
• Employee discount program for brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Flexible spending accounts (HSA, FSA) for medical and dependent care.
• Paid parental leave, holidays, vacation, and sick days.
• Auto and home insurance discounts.
• Pet and legal insurance options.
• Scholarship and adoption assistance programs.
• Employee Assistance Program (EAP) and wellness resources.
• Referral bonuses for bringing talented friends and family into the team.

Why Join brighthush?

As a part‑time Customer Experience Coordinator, you’ll be at the heart of our retail operations, shaping the way customers perceive and engage with brighthush. You’ll:

• Lead a passionate team that thrives on collaboration and continuous improvement.
• Drive customer satisfaction and loyalty, directly impacting store performance.
• Build a foundation for future career advancement within a Fortune 100 organization.
• Enjoy a flexible schedule that balances work and personal commitments.
• Benefit from a culture that values diversity, equity, and inclusion.

How to Apply

Ready to elevate your career and make a real difference in the lives of our customers? Click the link below to submit your application and join the brighthush family.

Apply to This Job

Equal Opportunity Employer

brighthush is an equal opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected class. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.