Seasoned Part‑Time Customer Experience Coordinator – Front‑of‑Store Leadership & Loyalty Program Champion – Drive Retail Excellence at brighthush

Elevate the Retail Experience with brighthush

brighthush isn’t just a name on a storefront; it’s a promise of style, sustainability, and unforgettable moments. With flagship locations that blend cutting‑edge design and eco‑friendly practices, brighthush has become a trailblazer in the off‑price retail arena. Our mission is simple yet powerful: transform every shopper’s visit into a memorable journey that turns first‑time customers into lifelong advocates. Whether you’re greeting guests at the front desk, guiding them through the aisles, or supporting the team behind the scenes, you’ll play a pivotal role in shaping the future of retail.

About the Role

We’re searching for a motivated, customer‑centric Part‑Time Customer Experience Coordinator who can lead a high‑performing front‑of‑store team. In this role, you’ll champion exceptional service, manage daily operations, and nurture a culture that celebrates honesty, teamwork, and continuous improvement. Your leadership will directly influence customer satisfaction scores, loyalty program enrollment, and overall store performance. This is a unique opportunity to shape the customer journey, mentor emerging talent, and drive tangible results in a fast‑paced retail environment.

Key Responsibilities

• Front‑of‑Store Leadership: Oversee a team of Associates, ensuring prompt, courteous service and a welcoming environment that reflects brighthush’s brand promise.
• Customer Experience Champion: Model outstanding service, engage with shoppers, and promote loyalty programs to enhance repeat business and deepen customer relationships.
• Training & Mentorship: Design and deliver training sessions on front‑end principles, personalized customer interactions, and POS best practices, fostering a culture of continuous learning.
• Schedule & Coverage Management: Assign registers, coordinate breaks, and respond to POS coverage needs to maintain seamless operations and minimize downtime.
• Issue Resolution: Address customer concerns swiftly, turning challenges into opportunities for positive outcomes and reinforcing trust in the brighthush brand.
• Store Plan Execution: Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily goals and maintain visual merchandising standards.
• Communication & Feedback: Provide clear, constructive updates to management and Associates, fostering an environment of continuous improvement and open dialogue.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols to create a secure, compliant workplace that protects both staff and customers.
• Program Promotion: Drive credit and loyalty program enrollment, supporting the store’s revenue and retention objectives while educating customers on program benefits.
• Shrink Reduction: Participate in initiatives that minimize loss and protect inventory integrity, contributing to the store’s profitability.
• Additional Duties: Perform any other responsibilities as assigned to support store success and operational excellence.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation that drive sales.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment while maintaining a calm, customer‑first mindset.
• Flexibility to work a variety of shifts, including nights and weekends, to meet the needs of a 7‑day retail schedule.
• Proven track record of training and developing team members, with a passion for coaching and talent development.
• Commitment to upholding brighthush’s core values of honesty, integrity, and customer focus in every interaction.

Preferred Qualifications

• Experience with POS systems and cash handling procedures, ensuring accuracy and compliance.
• Knowledge of loyalty program mechanics and enrollment strategies that drive repeat business.
• Background in safety compliance and loss prevention, with a proactive approach to risk mitigation.
• Demonstrated ability to analyze performance metrics and implement improvement plans that elevate store performance.
• Fluency in additional languages to serve a diverse customer base and enhance the shopping experience.

Key Skills & Competencies

• Leadership & Team Building – Inspire, motivate, and develop high‑performing teams.
• Customer Relationship Management – Build lasting relationships that translate into loyalty.
• Conflict Resolution & Problem Solving – Turn challenges into opportunities for growth.
• Time Management & Prioritization – Deliver results in a dynamic, fast‑paced environment.
• Data‑Driven Decision Making – Leverage metrics to drive continuous improvement.
• Adaptability & Resilience – Thrive in a constantly evolving retail landscape.
• Digital Literacy – Proficiency in POS, CRM, and inventory systems.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem that empowers you to reach new heights:

• Structured onboarding programs that immerse you in brighthush culture, operational excellence, and brand values.
• Mentorship from seasoned leaders who share insights on career progression and leadership best practices.
• Access to e‑learning modules covering leadership, customer service, retail analytics, and emerging technologies.
• Opportunities to cross‑train in other departments, such as visual merchandising, inventory management, and e‑commerce, to broaden your skill set.
• Clear career pathways that allow you to advance from front‑of‑store roles to district or corporate positions.
• Regular performance reviews that provide actionable feedback and set measurable goals for growth.

Work Environment & Company Culture

brighthush is built on a foundation of authenticity, collaboration, and innovation. Our culture is defined by:

• Integrity at Every Level: We hold ourselves accountable to the highest ethical standards, ensuring transparency in all interactions.
• Team‑First Mindset: Collaboration is at the core of our success; we celebrate collective achievements and support one another’s growth.
• Continuous Improvement: Every team member is encouraged to share ideas, experiment, and learn from successes and setbacks.
• Diversity & Inclusion: We value diverse perspectives and foster an inclusive environment where everyone can thrive.
• Work‑Life Balance: Flexible scheduling, supportive policies, and a focus on well‑being help our teams perform at their best.

Compensation, Perks, and Benefits

While specific compensation details vary by location and role, brighthush offers a competitive package that includes:

• Competitive hourly wage with performance‑based incentives.
• Employee discount program that allows you to shop at brighthush stores and online.
• Health, dental, and vision coverage options for full‑time and part‑time employees.
• Paid time off, holidays, and flexible scheduling to support work‑life balance.
• Professional development budget and tuition reimbursement for relevant courses.
• Access to wellness programs, including gym memberships and mental health resources.
• Employee recognition programs that celebrate outstanding contributions.

How to Apply

Ready to elevate the customer experience and lead a high‑performing team at brighthush? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We’re excited to explore how your passion, skills, and vision can help us continue to redefine retail excellence.