Seasoned Part‑Time Customer Experience Coordinator – Retail Excellence & Front‑Store Leadership, Guest Engagement & Loyalty Champion – Drive Exceptional Guest Journeys at brighthush

About brighthush

brighthush is more than a retailer; it’s a global movement that redefines how people experience premium products at unbeatable prices. With flagship stores in major city centers, state‑of‑the‑art distribution hubs, and a forward‑thinking corporate headquarters, brighthush has built a reputation for blending innovation with an unwavering commitment to customer obsession. Every aisle, every checkout, and every interaction is designed to surprise, delight, and leave a lasting impression on our guests.

Why brighthush Is the Place to Elevate Your Retail Career

At brighthush, we understand that the true engine of retail success is people. That’s why we invest in our team through:

• Clear Career Pathways: Structured, transparent progression routes that take you from front‑line associate to senior leadership.
• Comprehensive Learning & Development: On‑the‑job coaching, mentorship, and a robust digital learning hub that covers everything from customer service excellence to advanced merchandising techniques.
• Inclusive, Collaborative Culture: Diversity, equity, and belonging are not buzzwords for us—they’re the foundation of our daily interactions.
• Competitive Compensation & Benefits: Industry‑leading hourly wages, a full suite of benefits, and a host of employee perks that support your well‑being.

Role Overview

As a Seasoned Part‑Time Customer Experience Coordinator, you will be the frontline ambassador of brighthush’s commitment to exceptional service. You’ll lead a high‑performing team of associates, ensuring that every guest feels welcomed, valued, and understood. Your day‑to‑day responsibilities will include:

Key Responsibilities

• Lead a high‑performing team of associates to deliver prompt, courteous, and personalized customer service at the front of the store.
• Model exemplary customer interactions, ensuring every guest feels welcomed, valued, and understood.
• Maintain a clean, organized, and visually appealing sales floor that consistently meets brand standards.
• Train and mentor associates on front‑end principles, POS operations, and loyalty program promotion.
• Assign registers, manage staffing schedules, and coordinate breaks to guarantee seamless coverage.
• Address customer concerns swiftly, turning challenges into positive experiences that reinforce brand loyalty.
• Enforce store plans, merchandising guidelines, and operational priorities to maximize sales and customer satisfaction.
• Communicate clearly with store management and associates, providing real‑time updates and constructive feedback.
• Collaborate with management on training needs, performance improvement plans, and continuous improvement initiatives.
• Ensure compliance with labor laws, company policies, and safety regulations to protect both staff and customers.
• Promote credit and loyalty programs, driving customer retention and revenue growth.
• Support shrink reduction initiatives and maintain a safe, secure environment for all.
• Perform additional duties as assigned to support overall store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual standards that elevate the customer experience.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced, dynamic environment.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.
• Proficiency in using POS systems and basic computer applications.
• Demonstrated ability to train, coach, and motivate a diverse team.
• Commitment to upholding brand values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Knowledge of safety and compliance standards within a retail environment.
• Prior exposure to inventory management and shrink reduction strategies.
• Strong problem‑solving skills and a proactive approach to operational challenges.

Skills & Competencies

• Leadership & Team Building: Inspire and guide a diverse group of associates.
• Customer Relationship Management: Build lasting relationships with guests.
• POS & Cash Handling Expertise: Ensure accurate and efficient transactions.
• Merchandising & Visual Presentation: Create compelling displays that drive sales.
• Conflict Resolution & Issue Escalation: Turn challenges into opportunities.
• Time Management & Prioritization: Balance multiple tasks without compromising quality.
• Data‑Driven Decision Making: Leverage metrics to optimize performance.
• Adaptability & Resilience: Thrive in a constantly evolving retail landscape.
• Strong Work Ethic & Accountability: Own responsibilities and deliver results.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a suite of growth‑oriented programs:

• Structured Leadership Programs: Fast‑track high‑potential associates into management roles through targeted training and mentorship.
• Mentorship & Coaching: Pair with seasoned leaders who share insights, best practices, and career guidance.
• Digital Learning Hub: Access courses on retail operations, customer service excellence, and leadership fundamentals.
• Cross‑Functional Projects: Collaborate with merchandising, marketing, and supply‑chain teams to broaden your skill set.
• Annual Performance Reviews: Receive clear, actionable feedback that helps you set and achieve career goals.

Work Environment & Culture

brighthush fosters a workplace where every voice matters. Our culture is built on:

• Inclusivity: Celebrating diverse backgrounds and perspectives.
• Collaboration: Open communication across all levels.
• Innovation: Encouraging creative solutions to everyday challenges.
• Recognition: Celebrating achievements through awards, shout‑outs, and tangible rewards.
• Work‑Life Balance: Flexible scheduling and supportive policies that respect personal commitments.

Compensation & Benefits

We offer a competitive hourly rate ranging from $14.50 to $15.00 per hour, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount programs on merchandise and services.
• Employee Assistance Program (EAP) for personal and professional support.
• Access to wellness resources, including fitness and mental health initiatives.
• Opportunities for tuition reimbursement and continuing education.
• Employee referral bonuses for bringing talented peers into the team.

How to Apply

Ready to elevate your retail career and make a lasting impact? Join the brighthush family and help us create unforgettable shopping experiences for our customers. Click the link below to submit your application and take the first step toward an exciting future.

Apply to this position now

We Celebrate Diversity

brighthush is an equal opportunity employer. We welcome applicants of all backgrounds, identities, and experiences. We are committed to providing reasonable accommodations for qualified individuals with disabilities and consider all applicants, including those with arrest or conviction records, for employment.