Seasoned Part‑Time Customer Experience Coordinator – Retail Excellence & Loyalty Champion, Driving Shopper Delight, Operational Excellence, and Brand Advocacy at brighthush

Welcome to brighthush – Where Value Meets Experience

At brighthush, we’re more than a retailer; we’re a global movement that redefines how people shop. With a presence in over 30 countries, we bring iconic fashion, home décor, and lifestyle brands to everyday shoppers, delivering high‑quality merchandise at prices that surprise and delight. Our stores are vibrant hubs where customers discover style, savings, and a personalized experience that turns first‑time visitors into lifelong advocates. Innovation meets customer obsession at brighthush, and every team member is empowered to shape the future of retail.

About brighthush

Founded on the belief that great style should be accessible to everyone, brighthush has grown into a trusted name in the retail landscape. We blend cutting‑edge technology with a human touch, creating a shopping ecosystem that is both accessible and aspirational. Our mission is simple: to make every shopper feel confident, excited, and valued. Whether you’re browsing in‑store or online, we strive to deliver a seamless, rewarding journey that keeps customers coming back.

Why This Role Matters

As a part‑time member of our Customer Experience team, you will be the heartbeat of the in‑store experience. From the moment a customer steps through the door to the final thank‑you, your influence will echo across sales, loyalty, and brand perception. This role blends frontline service with strategic initiatives, giving you a unique opportunity to impact both day‑to‑day operations and long‑term customer relationships. If you thrive in a fast‑paced environment, love coaching others, and are passionate about turning every shopper into a brand advocate, this is the role for you.

Day in the Life

Imagine starting your shift with a quick huddle, reviewing the day’s sales targets, and setting the tone for a high‑energy environment. You’ll greet customers with a warm smile, guide them through product selections, and ensure every interaction reflects the brighthush brand. Throughout the day, you’ll mentor associates, manage POS coverage, and champion our loyalty program, all while maintaining a pristine store layout. Your day ends with a brief debrief, where you celebrate wins and identify opportunities for improvement.

Key Responsibilities

In this dynamic role, you will serve as the face of brighthush’s commitment to exceptional service. Your responsibilities span leadership, engagement, and continuous improvement, ensuring that every shopper leaves with a memorable experience.

• Front‑of‑Store Leadership: Guide a diverse team of associates, fostering a culture of courtesy, efficiency, and enthusiasm. Set clear expectations, monitor performance, and celebrate achievements.
• Customer Engagement: Actively greet shoppers, assess their needs, and provide tailored product recommendations. Champion the brighthush brand by embodying its values in every interaction.
• Store Presentation: Maintain a pristine, organized, and visually compelling environment that reflects brand standards and enhances the shopping journey.
• Training & Development: Mentor associates on front‑end best practices, customer personalization techniques, and the benefits of our loyalty programs. Deliver engaging, on‑the‑job coaching sessions.
• POS Management: Allocate registers, support POS coverage, and coordinate breaks to ensure uninterrupted service and optimal cash‑handling accuracy.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive outcomes. Escalate complex issues to management when necessary.
• Operational Excellence: Ensure associates execute tasks in line with store plans, prioritize effectively, and communicate progress to store leadership.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to create a secure environment for staff and shoppers alike.
• Program Promotion: Champion credit and loyalty programs, driving enrollment, usage, and retention while supporting shrink‑reduction initiatives.
• Continuous Improvement: Collaborate with store management to identify training needs, process enhancements, and customer experience opportunities.

Essential Qualifications

To thrive in this role, you should bring:

• At least 1 year of retail experience, with a minimum of 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication skills—both verbal and written—paired with a keen attention to detail.
• Ability to multitask and adapt quickly to changing priorities or unexpected situations.
• Team‑player mindset, working effectively with peers, supervisors, and cross‑functional teams.
• Proficiency in training others, with a passion for coaching and developing talent.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience with loyalty program enrollment and promotion.
• Knowledge of POS systems and retail analytics tools.
• Background in safety compliance and shrink‑reduction strategies.
• Demonstrated ability to lead change initiatives and drive continuous improvement.

Core Competencies & Skills

Success in this role requires a blend of hard and soft skills:

• Customer‑Centric Mindset: Passion for delivering memorable experiences that exceed expectations.
• Leadership & Influence: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Analytical Thinking: Use data and feedback to identify trends, spot opportunities, and make informed decisions.
• Problem‑Solving: Quickly assess situations, develop solutions, and implement them effectively.
• Collaboration: Work seamlessly with store managers, merchandisers, and corporate teams.
• Adaptability: Thrive in a fast‑paced environment with evolving priorities.
• Integrity & Ethics: Uphold honesty, confidentiality, and a strong sense of responsibility.

Career Growth & Learning Pathways

At brighthush, we believe that every team member has the potential to grow. As a Customer Experience Coordinator, you will:

• Gain exposure to multiple facets of retail operations, from merchandising to inventory management.
• Develop leadership skills that can lead to full‑time supervisory or managerial roles.
• Participate in ongoing training programs, including leadership development, customer service excellence, and product knowledge.
• Access mentorship from experienced leaders who are committed to your professional journey.
• Benefit from a culture that rewards initiative, creativity, and a drive for continuous improvement.

Work Environment & Company Culture

brighthush fosters a workplace where every voice matters. Our culture is built on:

• Diversity & Inclusion: A welcoming environment that celebrates differences and promotes equal opportunity.
• Collaboration: Open communication channels that encourage teamwork and shared success.
• Recognition: Regular acknowledgment of achievements, both big and small.
• Work‑Life Balance: Flexible scheduling options and supportive policies that respect personal commitments.
• Community Engagement: Opportunities to give back through local initiatives and volunteer programs.

Compensation, Perks, and Benefits

While the starting hourly rate for this part‑time position ranges from $14.25 to $14.75, your total compensation package includes:

• Competitive base pay that reflects your experience and contributions.
• Employee discount on brighthush merchandise.
• Health and wellness benefits, including medical, dental, and vision plans (for eligible employees).
• Retirement savings options with company matching contributions.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs, such as counseling and financial planning.
• Opportunities for professional development, tuition reimbursement, and certification courses.
• Discounts on cell phone plans, pet insurance, and credit union services.
• Support for childcare and adoption assistance.
• Short‑term and long‑term disability coverage.

How to Apply & Next Steps

If you’re eager to bring your customer‑service expertise, leadership skills, and enthusiasm for retail to a dynamic, growth‑oriented company, we want to hear from you. Join brighthush and help us continue to deliver exceptional experiences that keep shoppers coming back for more.

Apply today and become a part of brighthush’s success story!

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