Seasoned Part‑Time Customer Experience Coordinator – Retail Excellence, Team Leadership, and Shopper Engagement Specialist – Driving Exceptional Customer Journeys at brighthush

Welcome to brighthush – Where Every Shopper’s Journey Matters

At brighthush, we’re more than a retailer; we’re a movement that redefines value, quality, and community. With a global footprint spanning over 200 stores and a digital presence that reaches millions, we bring high‑end merchandise at unbeatable prices to shoppers who demand style without compromise. Our culture is built on integrity, innovation, and inclusivity, empowering every team member to grow, learn, and leave a lasting impact.

Why a Part‑Time Customer Experience Coordinator at brighthush is a Game‑Changer

As a part‑time leader, you’ll be the heartbeat of our customer‑first philosophy. You’ll shape the daily experience of shoppers, mentor a dynamic team of associates, and drive operational excellence in a fast‑paced retail environment. This role offers:

• Hands‑on leadership experience in a high‑energy retail setting.
• Mentorship opportunities to develop emerging talent and foster a culture of continuous improvement.
• Exposure to cutting‑edge merchandising strategies and loyalty programs that keep shoppers coming back.
• A supportive, inclusive culture that values work‑life balance and personal growth.
• Competitive pay, comprehensive benefits, and clear pathways for advancement.

Key Responsibilities – Your Daily Impact

As the Customer Experience Coordinator, you’ll be the driving force behind exceptional service and operational excellence. Your day‑to‑day duties will include:

• Lead by Example: Engage with every customer, demonstrating the highest standards of courtesy, professionalism, and product knowledge.
• Team Management: Oversee a front‑of‑store team of associates, assigning registers, coordinating breaks, and ensuring seamless POS coverage.
• Training & Development: Design and deliver coaching sessions that empower associates to personalize the shopping experience and promote loyalty programs.
• Customer Issue Resolution: Address and resolve customer concerns promptly, turning potential complaints into positive outcomes.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Operational Oversight: Ensure all tasks align with the store plan, prioritize effectively, and communicate updates to management and staff.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols, fostering a secure environment for customers and associates alike.
• Performance Metrics: Collaborate with management to track and improve key performance indicators such as sales, shrink, and customer satisfaction.
• Continuous Improvement: Participate in store initiatives aimed at reducing shrink, enhancing merchandising, and boosting overall profitability.
• Additional Duties: Perform any other responsibilities as assigned to support store success.

Essential Qualifications – What We’re Looking For

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong grasp of merchandising principles and the ability to translate them into actionable store strategies.
• Excellent communication skills—both verbal and written—paired with a keen attention to detail.
• Demonstrated ability to multitask in a dynamic environment, adapting quickly to changing priorities.
• Proficiency in POS systems and basic data entry; familiarity with loyalty program platforms is a plus.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Availability to work flexible hours, including evenings, weekends, and holidays as required by store operations.

Preferred Qualifications – The Extra Edge

• Experience with store shrink reduction initiatives and safety compliance.
• Background in coaching or mentoring associates, with a track record of measurable performance improvements.
• Knowledge of labor laws and best practices in retail staffing.
• Proficiency in multiple languages to serve a diverse customer base.
• Strong analytical skills to interpret sales data and drive actionable insights.

Skills & Competencies – The DNA of Success

• Leadership: Inspire and motivate a team to exceed service standards.
• Customer Focus: Anticipate shopper needs and deliver personalized solutions.
• Problem Solving: Resolve issues swiftly while maintaining a positive store atmosphere.
• Organizational Acumen: Manage schedules, inventory, and store layout efficiently.
• Collaboration: Work seamlessly with cross‑functional teams—merchandising, marketing, and operations.
• Adaptability: Thrive in a fast‑moving retail environment with evolving priorities.
• Integrity: Uphold ethical standards and protect confidential information.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we invest in your professional development. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on experience in store operations, merchandising, and team leadership.
• Access to internal training programs covering advanced retail strategies, leadership fundamentals, and customer engagement techniques.
• Mentorship from seasoned leaders who guide you toward higher‑level roles such as Store Manager, District Manager, or Corporate Retail Analyst.
• Opportunities to participate in cross‑departmental projects, expanding your skill set beyond the front‑of‑store.
• Recognition through brighthush’s performance‑based incentive programs and employee award ceremonies.
• Continuous learning through workshops, webinars, and industry conferences.

Work Environment & Company Culture – Thrive with brighthush

brighthush prides itself on a vibrant, inclusive workplace where every voice is heard. Our culture is built on:

• Respect & Diversity: We celebrate differences and foster an environment where all team members feel valued.
• Collaboration: Open communication and teamwork are at the core of our success.
• Innovation: We encourage creative problem‑solving and continuous improvement.
• Work‑Life Balance: Flexible scheduling, paid time off, and wellness programs help you thrive both personally and professionally.
• Recognition: Your contributions are acknowledged through regular feedback, spot bonuses, and career advancement opportunities.
• Community Engagement: Participate in local charity events, sustainability initiatives, and community outreach programs.

Compensation & Benefits – We Value Your Contribution

While the starting hourly rate for this part‑time role ranges from $16.00 to $16.50, your actual pay will reflect your experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package for eligible associates, including:

• Employee discount on merchandise.
• Health, dental, and vision insurance (for eligible full‑time and part‑time employees).
• 401(k) retirement plan with company match (for eligible employees).
• Paid time off, holidays, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership and financial services.
• Referral bonuses and scholarship programs for continuing education.
• Short‑term and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Auto and home insurance discounts.

How to Apply – Take the Next Step

Ready to elevate your retail career and make a tangible difference in shoppers’ lives? Click the link below to submit your application and join the brighthush family.

Apply to This Job

Location

brighthush Store 1520, 4743 HWY 90 E, Space #1100, Marianna, FL, USA

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.