Seasoned Part‑Time Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Champion at brighthush

Welcome to brighthush – Where Style Meets Savings and Every Interaction Matters

At brighthush, we’re more than a retailer; we’re a movement that redefines how people shop for fashion, home décor, and lifestyle essentials. With a presence in over 30 countries and a portfolio that includes iconic brands, we bring high‑quality merchandise to customers at unbeatable prices. Our success is built on a foundation of innovation, integrity, and inclusivity, and we’re looking for passionate individuals who want to be part of that story.

About the Role: Part‑Time Customer Experience Coordinator

As a Part‑Time Customer Experience Coordinator, you will be the heartbeat of our front‑end operations. You’ll blend leadership, customer service, and operational excellence to create a seamless, memorable experience for every shopper who walks through our doors. This role is ideal for someone who thrives in a fast‑paced environment, loves coaching others, and is eager to champion our loyalty programs and brand values.

Key Responsibilities

• Lead by Example – Engage with customers, demonstrate outstanding service, and embody brighthush’s core values in every interaction.
• Team Management – Oversee a team of associates, assign registers, coordinate breaks, and ensure optimal POS coverage at all times.
• Training & Mentoring – Design and deliver front‑end training modules, coach associates on customer engagement techniques, and promote continuous improvement.
• Customer Advocacy – Resolve customer concerns swiftly, maintain a clean and organized store environment, and uphold a culture of honesty and integrity.
• Operational Excellence – Ensure associates execute tasks in line with store plans, prioritize activities, and communicate progress to management.
• Compliance & Safety – Adhere to labor laws, store policies, and safety protocols; support shrink reduction initiatives and maintain a safe shopping environment.
• Performance Feedback – Provide constructive feedback, recognize achievements, and collaborate with management on associate development plans.
• Program Promotion – Champion credit and loyalty programs, encouraging customer enrollment and engagement through personalized outreach.
• Continuous Improvement – Identify opportunities to enhance customer experience and operational efficiency, and implement best practices.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and store layout principles.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication and organizational skills.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset with a collaborative approach to problem solving.
• Availability to work flexible schedules, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and POS systems.
• Background in training and coaching associates.
• Knowledge of safety regulations and shrink reduction strategies.
• Demonstrated commitment to diversity, equity, and inclusion initiatives.
• Proficiency in data analysis and performance metrics.

Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering memorable experiences.
• Leadership Presence – Ability to inspire and motivate a team.
• Problem‑Solving – Quick decision‑making under pressure.
• Communication – Clear, concise, and persuasive verbal and written skills.
• Organizational Acumen – Efficient scheduling, inventory oversight, and task prioritization.
• Technology Savvy – Comfortable with POS, CRM, and basic analytics tools.
• Integrity & Ethics – Uphold confidentiality and ethical standards.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our associates. As a Customer Experience Coordinator, you will have access to:

• Structured leadership training programs covering advanced customer service, team management, and operational strategy.
• Mentorship from senior leaders who share their expertise and career insights.
• Cross‑functional projects that expose you to merchandising, inventory control, and marketing initiatives.
• Opportunities to transition into full‑time roles such as Store Manager, District Manager, or Corporate Program Manager.
• Continuous learning resources, including e‑learning modules, workshops, and industry conferences.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive, and supportive workplace. We celebrate diversity and encourage every associate to bring their authentic self to work. Our open‑door policy ensures that ideas flow freely, and your voice matters. You’ll find a culture that values teamwork, recognizes achievements, and rewards innovation.

Compensation & Benefits

While the base pay for this PT position ranges from $14.50 to $15.00 per hour, your actual starting wage will reflect your skills, experience, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package for eligible associates, including:

• Associate discount on merchandise.
• Employee Assistance Program (EAP) and smoking cessation support.
• Bereavement leave and paid holidays.
• 401(k) with company contributions and matching for eligible employees.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Life insurance and short/long‑term disability.
• Paid parental leave and paid sick leave.
• Auto and home insurance discounts.
• Child care and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership benefits.
• Referral bonuses and scholarship programs.
• Adoption assistance.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the benefits portal or contact your brighthush representative.

Location & Schedule

Position: PT Customer Experience Coordinator Store: brighthush Store 0335, Hampton, VA Address: 105 Marketplace Dr, Hampton, VA Schedule: Flexible – nights, weekends, and holidays as required.

How to Apply

Ready to elevate your career and join a team that values excellence? Click the link below to submit your application and take the first step toward a rewarding journey with brighthush.

Apply to This Job

Why brighthush?

At brighthush, we don’t just sell products – we create experiences. We empower our associates to grow, innovate, and lead. If you are passionate about customer service, thrive in a dynamic environment, and want to be part of a company that values integrity, diversity, and continuous improvement, we want to hear from you.

Join brighthush today and help us redefine the retail experience, one customer at a time.