Seasoned Part‑Time Customer Experience Coordinator – Retail Store Leadership, Guest Relations, and Operational Excellence at brighthush

About brighthush

brighthush is not just a retailer; it’s a global movement that redefines value, quality, and customer delight. With over 1,200 stores spanning five continents, we bring premium, off‑price merchandise to shoppers who crave style without the premium price tag. Our success is built on a foundation of relentless innovation, data‑driven decision making, and a culture that celebrates diversity, collaboration, and continuous learning. As a Fortune 100 company, brighthush is committed to creating an inclusive environment where every team member can thrive, grow, and leave a lasting impact on the communities we serve.

Why Join brighthush?

When you become part of brighthush, you’re stepping into a fast‑paced, dynamic retail ecosystem that rewards creativity, initiative, and a passion for service. Here’s what makes us stand out:

• Dynamic Work Environment: Every day presents new challenges and opportunities to innovate in a retail landscape that’s constantly evolving.
• Flexible Part‑Time Schedule: Ideal for students, parents, or anyone seeking a balanced lifestyle—our shifts include evenings, weekends, and holidays.
• Competitive Compensation: Base pay ranges from $15.00 to $15.50 per hour, complemented by a comprehensive rewards package.
• Employee Perks: Deep discounts on merchandise, health & wellness programs, and a host of benefits that support your well‑being.
• Growth Opportunities: Structured leadership development, mentorship from senior leaders, and cross‑departmental training to accelerate your career.
• Inclusive Culture: Open‑door communication, regular recognition events, and employee resource groups that champion diversity, equity, and inclusion.

Key Responsibilities

As a Customer Experience Coordinator, you will be the heartbeat of our store’s guest experience. Your role blends leadership, operational excellence, and customer advocacy to create memorable shopping moments.

• Team Leadership & Scheduling: Oversee a team of Associates, assign registers, coordinate breaks, and ensure seamless coverage during peak periods.
• Guest Engagement: Lead by example—greet customers warmly, promote loyalty programs, and champion in‑store promotions.
• Store Presentation: Maintain a clean, organized, and visually appealing environment that aligns with brand standards.
• Training & Development: Mentor new and existing Associates on front‑end principles, customer service best practices, and POS proficiency.
• Issue Resolution: Address customer concerns promptly, turning potential challenges into positive experiences.
• Operational Excellence: Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily objectives.
• Communication: Provide clear, timely updates to store management and team members regarding priorities, performance, and feedback.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols, fostering a secure environment for customers and staff.
• Program Promotion: Drive participation in credit and loyalty programs, contributing to revenue growth and customer retention.
• Loss Prevention: Support shrink reduction initiatives and collaborate with the loss prevention team to safeguard merchandise.
• Continuous Improvement: Participate in store improvement projects, share insights, and recommend process enhancements.
• Data Analysis: Review sales metrics and customer feedback to identify trends and inform strategy.
• Community Engagement: Represent brighthush at local events, fostering relationships with community partners.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment and adapt to changing priorities.
• Proven track record of training and coaching team members to achieve high performance.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.
• Proficiency with POS systems and basic computer applications.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.
• High school diploma or equivalent; associate’s degree preferred.
• Strong problem‑solving skills and a proactive mindset.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer experience.
• Knowledge of loss prevention strategies and store safety protocols.
• Demonstrated ability to analyze sales data and use insights to drive performance.
• Background in coaching Associates on loyalty program enrollment and upselling techniques.
• Experience in a multicultural team environment, fostering inclusivity and collaboration.
• Certification in retail management or customer service excellence.

Core Skills & Competencies

• Leadership: Inspires and motivates a diverse team to deliver outstanding service.
• Customer‑Centric Mindset: Anticipates guest needs and creates memorable shopping experiences.
• Problem‑Solving: Quickly identifies issues and implements effective solutions.
• Data‑Driven Decision Making: Uses sales metrics and customer feedback to inform strategies.
• Adaptability: Thrives in a dynamic environment, adjusting to new challenges with ease.
• Collaboration: Works seamlessly with cross‑functional teams, including merchandising, loss prevention, and corporate.
• Integrity: Maintains confidentiality and upholds ethical standards in all interactions.
• Communication: Articulates expectations clearly and listens actively to team members.
• Time Management: Prioritizes tasks to meet deadlines and store objectives.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for full‑time store management roles.
• Mentorship from senior leaders who share their expertise and guidance.
• Cross‑departmental training that broadens your skill set across merchandising, operations, and customer analytics.
• Opportunities to participate in special projects, such as store redesigns or digital initiatives.
• Annual performance reviews that highlight growth areas and set clear career pathways.
• Access to online learning platforms, workshops, and industry conferences.
• Recognition programs that celebrate achievements and milestones.

Work Environment & Culture

brighthush prides itself on a vibrant, inclusive culture where every voice matters. Our stores are more than retail spaces; they are community hubs where teamwork, creativity, and customer delight converge. You’ll find:

• A collaborative atmosphere that encourages idea sharing and innovation.
• Regular team gatherings, recognition events, and social activities that build camaraderie.
• A commitment to sustainability, with initiatives that reduce waste and promote responsible sourcing.
• Access to employee resource groups that support diversity, equity, and inclusion.
• Flexible work arrangements that respect personal commitments.
• Open communication channels with leadership at all levels.
• Celebration of successes—both big and small—through awards, shout‑outs, and team celebrations.

Compensation & Benefits

While the starting hourly rate for this part‑time position ranges from $15.00 to $15.50 per hour, the full compensation package extends far beyond base pay:

• Employee Discounts: Enjoy significant savings on merchandise across all brighthush stores.
• Health & Wellness: Access to medical, dental, and vision plans (for eligible employees), along with wellness programs and resources.
• Financial Security: 401(k) retirement plans with company match, life insurance, and disability coverage.
• Paid Time Off: Paid holidays, vacation, and sick leave, with additional paid parental leave for qualifying employees.
• Professional Development: Reimbursement for certifications, courses, and conferences that align with your career goals.
• Employee Assistance Program (EAP): Confidential counseling and support services.
• Additional Perks: Childcare assistance, pet insurance, auto/home insurance discounts, and a scholarship program for employees and their families.
• Recognition & Rewards: Spot bonuses, performance awards, and employee of the month programs.

How to Apply

Ready to elevate your retail career and make a real difference in customers’ lives? Submit your application through the link below and join the brighthush family where your talents are celebrated and your growth is supported.

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Location & Schedule

brighthush Store 0783 – Kalamazoo, MI

Flexible part‑time schedule, including nights and weekends. Ideal for students, parents, or anyone seeking a balanced work‑life rhythm.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Note

As a Customer Experience Coordinator at brighthush, you will be at the heart of our mission to deliver exceptional value and service to every guest. Your leadership, passion, and dedication will shape the shopping experience for thousands of customers and help drive the success of our stores. If you’re ready to bring your enthusiasm, expertise, and commitment to a company that values growth and innovation, we encourage you to apply today.