Seasoned Part‑Time Customer Service Specialist – Remote Medical Billing & Revenue Cycle Advocate with Patient Support Excellence at brighthush

About brighthush

brighthush stands at the forefront of the medical billing and revenue‑cycle industry, delivering cutting‑edge technology that transforms how healthcare providers manage reimbursements, coding, and compliance. Our mission is clear: empower clinicians and administrators to focus on patient care while we navigate the complex landscape of insurance claims, revenue optimization, and regulatory requirements. With a culture rooted in integrity, collaboration, and relentless improvement, brighthush has earned the trust of a diverse portfolio that spans solo practices, multi‑specialty clinics, and large hospital systems worldwide.

As a fully remote‑first organization, you can work from anywhere while staying connected to a vibrant, mission‑driven team. Our technology stack—comprising secure cloud platforms, advanced CRM systems, and real‑time analytics—ensures that every team member has the tools they need to succeed, no matter where they are located.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that values every team member’s contribution. We invest in your growth through structured onboarding, ongoing training, and access to industry certifications. Whether you’re a seasoned customer service veteran or just starting your career, you’ll find a supportive environment that rewards initiative, fosters innovation, and recognizes excellence.

Our remote‑first approach offers flexibility, autonomy, and a healthy work‑life balance. You’ll collaborate with colleagues across the globe, participate in virtual huddles, and contribute to projects that directly impact the quality of patient care. We celebrate diversity, equity, and inclusion, ensuring every voice is heard and valued.

About the Role

As a Seasoned Part‑Time Customer Service Specialist, you will be the frontline voice of brighthush, ensuring that every patient and internal stakeholder receives timely, accurate, and courteous support. Your role blends patient advocacy, revenue‑cycle expertise, and exceptional customer service to drive satisfaction and operational excellence.

Your Impact

• Resolve patient inquiries and billing questions with empathy and precision, improving patient experience and reducing claim denials.
• Serve as a liaison between patients, providers, and internal teams, ensuring seamless communication and timely resolution of issues.
• Contribute to revenue optimization by accurately processing accounts receivable, collection agency payments, and dispute resolutions.
• Identify process gaps and propose actionable improvements that enhance efficiency and compliance.

Key Responsibilities

Your day‑to‑day tasks will include:

• Answering inbound patient calls and resolving issues within the first contact, maintaining a high first‑call resolution rate.
• Managing Accounts Receivable (ARR) inquiries: opening tickets, tracking status, and following up until resolution.
• Processing and reporting collection agency payments immediately to keep financial records current.
• Drafting professional correspondence to address and resolve customer disputes, ensuring compliance with regulatory standards.
• Documenting every interaction in the CRM with precision, providing a reliable audit trail for quality assurance.
• Collaborating with cross‑functional teams—Billing, Collections, and Compliance—to address complex cases and streamline workflows.
• Participating in scheduled call‑center shifts, adhering to the defined schedule set by the Customer Service Supervisor.
• Contributing to continuous improvement initiatives by sharing insights on process gaps and suggesting actionable solutions.

Performance Measures

Success in this role is measured against clear, data‑driven metrics that align with brighthush’s commitment to excellence:

• Maintain a minimum of 7 calls per hour during scheduled shifts.
• Achieve a 95%+ score on weekly monitored calls, reflecting quality and compliance.
• Return callback requests within 2 business days as verified by audit logs.
• Consistently utilize reporting tools to evaluate client metrics and recommend timely actions.
• Demonstrate proactive communication with clients and internal stakeholders, ensuring transparency and trust.

Essential Qualifications

• High School Diploma or equivalent; additional coursework in business, communications, or healthcare is a plus.
• Proven experience in a customer‑service or call‑center environment, preferably within medical billing or healthcare administration.
• Strong familiarity with Windows operating systems (Windows 7 or Windows 10) and the Microsoft Office Suite (Word, Excel, Outlook).
• Excellent typing skills, including accurate use of a 10‑key numeric keypad.
• Exceptional verbal and written communication skills, with a professional tone suitable for patient interactions.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• High level of attention to detail and a commitment to data integrity.
• Self‑motivated, with a strong sense of ownership and accountability for outcomes.

Preferred Qualifications

• Prior exposure to medical billing terminology, coding, or reimbursement processes.
• Experience with customer‑relationship management (CRM) systems and ticketing platforms.
• Knowledge of healthcare regulations such as HIPAA, and understanding of patient privacy best practices.
• Previous remote work experience, demonstrating discipline and effective communication in a virtual setting.
• Certification or coursework in customer service excellence, call‑center operations, or healthcare administration.

Skills & Competencies

To thrive at brighthush, you’ll bring a blend of technical and soft skills that align with our core competencies:

• Customer / Client Focus – Empathy, active listening, and a genuine desire to solve problems.
• Telephone Skills – Clear, concise, and professional communication over the phone.
• Technical Capacity – Ability to navigate multiple software applications quickly and accurately.
• Organizational Skills – Strong time‑management, prioritization, and the capacity to handle multiple tasks simultaneously.
• Team Collaboration – Willingness to work cross‑functionally and share knowledge to improve processes.
• Adaptability – Comfortable with change, learning new tools, and adjusting to evolving priorities.

Career Growth & Learning Opportunities

brighthush is committed to your professional development. As a Customer Service Specialist, you’ll have access to:

• Structured onboarding that covers industry fundamentals, company policies, and technical training.
• Ongoing learning modules on medical billing, compliance, and customer‑service best practices.
• Mentorship programs pairing you with senior team members for guidance and career advice.
• Clear career pathways: Customer Service Lead → Team Lead → Manager → Director of Customer Experience.
• Opportunities to cross‑train in Billing, Collections, and Compliance, expanding your skill set and marketability.
• Annual performance reviews that identify growth areas and set personalized development goals.

Work Environment & Culture

Working remotely from your home office, you’ll enjoy the flexibility of a structured schedule while staying connected to a collaborative team. Key aspects of our culture include:

• Transparent communication through weekly virtual huddles and real‑time chat channels.
• Recognition programs that celebrate individual and team achievements.
• A focus on work‑life balance, with flexible shift options for part‑time employees.
• Regular team‑building events, both virtual and in‑person, to foster camaraderie.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Hourly rate commensurate with industry standards for part‑time customer service roles.
• Performance‑based bonuses tied to key metrics such as first‑call resolution and call quality.
• Health, dental, and vision insurance options for eligible employees.
• Paid time off (PTO) and holiday schedule aligned with company policy.
• Flexible work schedule to accommodate personal commitments.
• Employee assistance programs and wellness resources.
• Professional development stipend for certifications and training courses.

Physical Demands & Work Conditions

This role is primarily sedentary, requiring you to sit or stand at a computer for extended periods. You will need reliable internet connectivity, a suitable home office setup, and proof of home or renter’s insurance when working remotely.

Schedule & Availability

Part‑time employees are expected to work a minimum of 20 hours per week, with a maximum of 29 hours. Shifts are scheduled Monday through Friday, aligned with the call‑center hours of 6:30 a.m. to 4:45 p.m. (PST). Flexibility is limited due to the nature of the call‑center operations, but we strive to accommodate reasonable shift swaps and adjustments.

Travel Requirements

No travel is required for this position. All interactions are conducted remotely.

How to Apply

Ready to bring your customer‑service expertise to a dynamic, growth‑oriented team? Click the link below to submit your application and join brighthush in shaping the future of medical billing and patient support.

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