Seasoned Part‑Time Customer Service Supervisor – Retail Leadership, Customer Experience Excellence, and Growth Opportunities at brighthush

About brighthush

brighthush is a trailblazer in the off‑price retail arena, serving millions of shoppers across the globe with a unique blend of style, savings, and service. As a Fortune 100 company, we are committed to redefining the shopping experience through relentless innovation, data‑driven decision making, and a culture that celebrates diversity, collaboration, and continuous learning. Whether you step into one of our flagship stores, a bustling distribution center, or a dynamic home office, you’ll discover a workplace that values curiosity, rewards initiative, and nurtures talent at every level.

Why Join brighthush?

As a part‑time Customer Service Supervisor, you will become the heartbeat of the brighthush experience. You’ll guide a team of Associates to deliver memorable moments for every customer, ensuring that each visit ends with a smile and a sense of belonging. In return, brighthush offers a competitive hourly rate, a comprehensive benefits package for eligible employees, and a wealth of learning opportunities that empower you to advance your career—whether you’re aiming to stay in retail or transition into a full‑time leadership role.

Key Responsibilities

• Customer Experience Champion: Set the tone for exceptional service by modeling courteous, proactive interactions with every shopper, and by celebrating customer success stories with the team.
• Team Leadership: Supervise front‑of‑store Associates, assign registers, coordinate breaks, and ensure seamless coverage during peak periods, while fostering a supportive and inclusive team culture.
• Training & Development: Mentor new and existing team members on front‑end principles, loyalty program promotion, and personalized customer engagement, using a blend of on‑the‑job coaching and structured learning modules.
• Operational Excellence: Maintain a clean, organized store environment that aligns with the store plan and brand standards, and proactively identify opportunities for process improvement.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive experiences that reinforce brand loyalty.
• Communication: Provide clear, timely updates to management and Associates, set priorities, and celebrate progress through regular huddles and one‑on‑one meetings.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols, fostering a secure environment for both staff and shoppers.
• Program Promotion: Actively promote credit and loyalty programs, driving customer retention and revenue growth through targeted upselling and cross‑selling techniques.
• Loss Prevention: Participate in shrink reduction initiatives, support the store’s financial health, and collaborate with security teams to mitigate risks.
• Continuous Improvement: Partner with store management to identify training needs, implement best practices, and share insights that elevate overall store performance.

Essential Qualifications

• Minimum of 1 year of retail experience, preferably in a supervisory or team‑lead capacity.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Demonstrated leadership experience, including coaching and motivating a diverse team.
• Flexibility to work nights, weekends, and holidays as required by store operations.

Preferred Qualifications

• Experience with point‑of‑sale (POS) systems and register management.
• Background in loss prevention or safety compliance.
• Proficiency in multiple languages to serve a diverse customer base.
• Prior exposure to loyalty program management and promotion.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering memorable shopping experiences that exceed expectations.
• Leadership Presence: Ability to inspire confidence, drive performance, and model the brand’s values.
• Problem‑Solving: Quick, effective resolution of customer and operational issues, using analytical thinking and creativity.
• Collaboration: Works seamlessly with peers, supervisors, and cross‑functional teams to achieve shared goals.
• Adaptability: Thrives in dynamic environments, embraces change, and remains calm under pressure.
• Data‑Driven Decision Making: Uses metrics to guide coaching, store performance, and continuous improvement initiatives.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. As a part‑time supervisor, you’ll gain hands‑on experience in store operations, customer engagement, and people management—skills that are highly transferable across the retail industry. We offer:

• Structured onboarding and continuous training programs that cover everything from brand storytelling to advanced POS techniques.
• Mentorship from seasoned leaders who share their expertise, insights, and career roadmap.
• Access to internal job boards, career development workshops, and leadership bootcamps.
• Opportunities to transition into full‑time roles or move into corporate positions such as Store Manager, Operations Manager, Retail Strategy Analyst, or Customer Experience Lead.
• Regular performance reviews that highlight strengths, set growth targets, and align career aspirations with business objectives.

Work Environment & Company Culture

brighthush is more than a retailer; it’s a community. Our stores are vibrant hubs where teamwork, creativity, and respect flourish. We celebrate diversity, encourage open dialogue, and recognize the unique contributions of every employee. Whether you’re a seasoned professional or just starting your retail journey, you’ll find a welcoming environment that values your voice and supports your aspirations.

Compensation, Perks, and Benefits

While the hourly rate for this part‑time role ranges from $16.50 to $18.50, depending on experience and location, brighthush offers a comprehensive benefits package for eligible employees, including:

• Associate discount on all brighthush merchandise.
• Employee Assistance Program (EAP) for mental and financial wellness.
• Health, dental, and vision coverage (for eligible full‑time employees).
• 401(k) plan with company contributions and matching for full‑time staff.
• Paid time off, holidays, and vacation accruals.
• Auto and home insurance discounts.
• Pet and legal insurance options.
• Childcare and cell phone discounts.
• Referral bonuses for bringing talented friends into the brighthush family.
• Scholarship and adoption assistance programs.

How to Apply

Ready to elevate your retail career and make a real difference? Click the link below to submit your application and join the brighthush team. We look forward to discovering how your passion and expertise can help us continue to delight customers worldwide.

Apply to this position now

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.