Seasoned Part‑Time Customer Service Support Specialist – Order Management & Customer Experience Champion for Adhesive Industry Leaders at brighthush
Welcome to brighthush – Where Innovation Meets Customer Delight
At brighthush, we are more than a manufacturer of pressure‑sensitive adhesives; we are a global catalyst for industrial progress. Our portfolio of over 1,500 specialty SKUs spans more than 500 product families, powering critical applications from HVAC systems and automotive assemblies to aerospace components and consumer electronics. With a footprint that reaches the United States, Canada, and Europe, we serve a diverse clientele of more than 1,500 customers worldwide, each of whom relies on our products for reliability, performance, and sustainability.
Our success is built on a foundation of relentless innovation, rigorous quality control, and an unwavering commitment to customer satisfaction. We believe that every interaction—whether a quick email, a phone call, or a complex order inquiry—has the potential to strengthen our relationships and elevate the industry standard. That philosophy drives our Customer Care team, which works hand‑in‑hand with sales, operations, supply chain, and quality to deliver seamless, accurate, and memorable experiences.
As a part‑time Customer Service Support Specialist, you will be the backbone of this mission, providing the administrative precision that keeps our customer experience at the highest level. Your role will directly influence key performance indicators such as response time, order accuracy, and customer satisfaction scores, while also contributing to continuous improvement initiatives that shape the future of our service operations.
Position Overview
The part‑time Customer Service Support Specialist is a versatile, customer‑centric role that blends administrative precision with proactive service coordination. You will partner with the Customer Care team to manage inquiries, track orders, resolve issues, and maintain accurate records—all while upholding brighthush’s commitment to quality and customer satisfaction. Your work will directly influence key performance indicators such as response time, order accuracy, and customer satisfaction scores.
Key Responsibilities
- Customer Inquiry Management: Respond promptly to emails, inbound calls, e‑commerce tickets, and other customer‑facing channels. Gather necessary details, research solutions, and route requests to the appropriate internal teams.
- Order Management Support: Assist with order entry coordination, status updates, shipment tracking, and delivery confirmations. Ensure all order data is accurately reflected in our ERP system.
- Issue Resolution & Escalation: Document customer concerns, track open items, and elevate complex or urgent matters to senior Customer Care staff. Follow up to guarantee timely resolution.
- Administrative Excellence: Maintain customer files, templates, workflows, and process documentation. Perform routine service tasks such as data entry, report generation, and email queue monitoring.
- Process Improvement: Identify recurring issues, communication gaps, and service trends. Contribute actionable insights to enhance the customer experience and streamline internal processes.
- Cross‑Functional Collaboration: Work closely with Sales, Operations, Supply Chain, Quality, Finance, and other departments to address customer requests and support business objectives.
- Special Projects & Continuous Improvement: Participate in audits, process improvement initiatives, and the transition to Microsoft Dynamics 365. Take ownership of assigned project tasks and deliver results on schedule.
- Performance Tracking: Maintain reports on email queue volume, action items, and service metrics. Provide visibility into open requests and resolution timelines.
Performance Indicators
- Response time to inquiries across all digital and phone channels.
- Accuracy and completeness of order status updates.
- Effectiveness of issue tracking and resolution.
- Quality and timeliness of documentation and communication.
- Collaboration with cross‑functional teams and adherence to project deadlines.
- Continuous improvement contributions and supervisor feedback.
Essential Qualifications
- High school diploma or equivalent; associate degree preferred.
- Strong verbal and written communication skills with a customer‑focused mindset.
- Proficiency with Microsoft 365 (Teams, Excel, Word, PowerPoint).
- Excellent attention to detail, organizational skills, and data integrity.
- Ability to manage tasks independently while contributing to team success.
- Minimal travel required.
Preferred Qualifications
- Prior experience in customer service, administrative coordination, or order management.
- Familiarity with ERP, CRM, e‑commerce, EDI, or order processing interfaces.
- Experience with Microsoft Dynamics 365 and JD Edwards.
- Power BI or other data visualization tools.
- Experience in a fast‑paced, high‑volume customer care environment.
Skills & Competencies
- Customer‑centric problem solving.
- Strong analytical and data‑driven decision making.
- Adaptability to evolving processes and technologies.
- Team collaboration and cross‑functional communication.
- Time management and prioritization in a dynamic setting.
Career Growth & Learning Opportunities
At brighthush, we invest in our people. As a Customer Service Support Specialist, you will gain exposure to:
- Advanced ERP and CRM systems, including Microsoft Dynamics 365.
- Process improvement methodologies such as Lean and Six Sigma.
- Cross‑functional projects that span sales, operations, and quality.
- Mentorship from senior Customer Care and Operations leaders.
- Professional development courses in customer experience, data analytics, and project management.
These experiences position you for future roles in Customer Experience Management, Operations, or Supply Chain Analytics. Whether you aspire to lead a team or specialize in a technical domain, brighthush provides a clear career ladder and the resources to help you succeed.
Work Environment & Company Culture
brighthush fosters a culture of innovation, collaboration, and continuous improvement. Our remote‑friendly model allows you to work from Franklin, Riverhead, or Bristol—whichever location best suits your lifestyle. We value work‑life balance, offering flexible scheduling for part‑time roles and a supportive team environment that celebrates diversity and inclusion.
Key cultural pillars include:
- Customer Obsession: Every decision is driven by the goal of exceeding customer expectations.
- Data‑Driven Excellence: We rely on metrics and analytics to guide improvements.
- Continuous Learning: Employees are encouraged to pursue certifications, attend workshops, and share knowledge.
- Team Empowerment: Your ideas matter—feedback loops and open communication are integral to our success.
Compensation & Benefits
While specific salary details are confidential, brighthush offers competitive compensation for part‑time roles, aligned with industry standards and your experience level. In addition to hourly pay, we provide:
- Health, dental, and vision coverage for full‑time employees (eligible for part‑time employees after a probationary period).
- Flexible work hours and remote work options.
- Professional development stipend and tuition reimbursement.
- Employee recognition programs and performance bonuses.
- Access to company‑wide wellness initiatives and resources.
Why Join brighthush?
As a part‑time Customer Service Support Specialist, you will:
- Play a pivotal role in delivering a world‑class customer experience.
- Work with cutting‑edge technology and industry‑leading products.
- Collaborate with a diverse, high‑performing team across multiple functions.
- Advance your career through hands‑on experience and structured learning.
- Enjoy a flexible, supportive work environment that values your contributions.
If you are detail‑oriented, customer‑focused, and eager to grow in a dynamic, global company, we encourage you to apply today. Join brighthush and help us continue to set the standard for excellence in the adhesive industry.
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Part Time
- Workplace: Remote — Franklin or Riverhead or Bristol
- Languages: English
How to Apply
Ready to make an impact? Follow these simple steps to submit your application:
- Click the “Apply for this job” button below.
- Complete the online application form, uploading your resume and a brief cover letter that highlights your customer service experience and why you’re excited about this role.
- Submit your application and wait for a confirmation email from our recruiting team.
- Our hiring managers will review your application and contact you for a brief phone interview if you meet the essential qualifications.
- After the interview, you’ll receive a formal offer and onboarding instructions.
We appreciate your interest in brighthush and look forward to exploring how your skills and passion can contribute to our mission.
FAQ
Q: Is this role truly part‑time?
A: Yes. The position offers flexible scheduling, typically ranging from 10 to 20 hours per week, depending on business needs and your availability.
Q: Can I work from anywhere?
A: Our remote‑friendly model allows you to work from Franklin, Riverhead, or Bristol. As long as you have a reliable internet connection and a quiet workspace, you can perform your duties from virtually anywhere.
Q: What training will I receive?
A: You will receive comprehensive onboarding covering our ERP and CRM systems, customer service protocols, and company culture. Ongoing training is available through internal courses and external certifications.
Q: How does brighthush support career advancement?
A: We provide mentorship, cross‑functional project opportunities, and a clear career ladder. Many of our senior leaders began in entry‑level roles similar to this one.