Seasoned Part‑Time Customer Success Manager – Remote Coaching & Client Engagement Specialist Driving Global Neuroscience Wellness Programs at brighthush

About brighthush

brighthush is a pioneering neuro‑wellness company that blends cutting‑edge science with personalized coaching to unlock the full potential of every brain. Whether you’re a C‑suite executive, a professional athlete, a student, or a parent looking to help a child thrive, our evidence‑based solutions empower individuals to improve sleep, processing speed, energy, peak performance, and creativity while reducing stress, anxiety, and ADHD symptoms.

Founded on a foundation of curiosity, compassion, and relentless scientific rigor, brighthush delivers comprehensive neurological baseline assessments that guide individualized training plans. These plans incorporate neurofeedback, heart‑rate variability training, vision therapy, and neuropsychological consultation—all delivered through a seamless telemedicine platform. Our global reach means we serve clients across continents, and our remote‑first culture allows our team to collaborate from anywhere in the world.

At brighthush, we celebrate diversity, foster continuous learning, and empower every team member to grow both personally and professionally. Our culture is built on curiosity, compassion, and a commitment to improving lives through science.

Why Join brighthush?

• Impact at Scale: Your coaching will help clients achieve measurable improvements in focus, resilience, and overall well‑being.
• Flexible Remote Work: Work from anywhere while staying connected to a vibrant, multidisciplinary team.
• Professional Growth: Access to ongoing training in neuroscience, coaching methodologies, and data analytics.
• Collaborative Culture: Work alongside neuroscientists, data scientists, and wellness experts in a supportive, mission‑driven environment.
• Competitive Compensation: $25 per hour, paid bi‑weekly, with the potential to increase hours and responsibilities based on performance.
• Career Pathways: Opportunities to transition into full‑time roles or specialized positions within the organization.
• Health & Wellness Resources: Discounts on meditation apps, fitness memberships, and wellness programs.

Key Responsibilities

As a Part‑Time Customer Success Manager, you will be the primary point of contact for our clients, guiding them from onboarding through ongoing coaching. Your role blends empathy, organization, and analytical thinking to create a seamless, high‑touch experience.

• Client Onboarding: Facilitate smooth onboarding by reviewing assessment results, setting clear expectations, and aligning coaching plans with individual goals.
• One‑on‑One Coaching Sessions: Conduct regular virtual coaching calls, providing actionable feedback, motivation, and accountability.
• Progress Tracking: Monitor key metrics, update client dashboards, and report on progress toward personalized objectives.
• Accountability & Motivation: Use proven coaching techniques to keep clients engaged, celebrate milestones, and address challenges proactively.
• Communication Excellence: Respond to emails and messages promptly, maintaining a professional tone and clear, concise language.
• Documentation: Record session notes, action items, and outcomes in our CRM, ensuring data integrity and accessibility for the team.
• Team Collaboration: Partner with neuroscientists, data analysts, and program managers to tailor support and refine coaching strategies.
• Continuous Improvement: Analyze client feedback, identify trends, and recommend process enhancements to elevate the overall client experience.
• Client Advocacy: Serve as the voice of the client within the organization, ensuring their needs and insights shape product development.
• Technology Utilization: Master our telemedicine platform, CRM, and analytics tools to deliver a frictionless experience.

Essential Qualifications

• Proven Coaching Experience: Demonstrated success in coaching, mentoring, or client success roles, ideally within health, wellness, or neuroscience.
• Exceptional Listening & Interpersonal Skills: Ability to build trust quickly with diverse clients and communicate complex concepts in simple terms.
• Strong Organizational Skills: Capacity to manage multiple priorities independently while maintaining high quality and timely delivery.
• Background in Business, Wellness, Education, or Personal Development: A plus, especially if it includes experience in a client‑facing environment.
• Excellent Verbal & Written Communication: Clear, concise, and engaging communication across all channels.
• Experience with Healthcare or Wellness Platforms: Familiarity with telemedicine, CRM, or client management systems.
• Analytical Mindset: Ability to interpret client feedback, track metrics, and support data‑driven improvements.
• Self‑Motivation & Accountability: Demonstrated ability to set goals, manage time, and deliver results independently.

Preferred Qualifications

• Coaching Certification: Training in GROW, NLP, or similar frameworks.
• Telemedicine Expertise: Experience with virtual coaching tools and remote client engagement.
• Neuroscience Knowledge: Understanding of neurofeedback, heart‑rate variability, or vision therapy concepts.
• Data Analytics Proficiency: Familiarity with Excel, Tableau, or similar tools.
• Multidisciplinary Team Experience: Ability to collaborate across scientific, clinical, and business functions.

Skills & Competencies

• Client‑Centric Mindset: Passion for creating positive, empathetic client experiences.
• Communication: Clear, concise, and engaging verbal and written communication.
• Problem‑Solving: Ability to identify challenges and develop creative solutions.
• Time Management: Efficiently manage time, prioritize tasks, and meet deadlines.
• Adaptability: Thrive in a fast‑moving, evolving environment.
• Team Player: Collaborate effectively with cross‑functional teams.
• Tech Savvy: Comfortable with digital communication tools and data analytics platforms.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Manager, you will have access to:

• Monthly learning sessions on the latest neuroscience research and coaching techniques.
• Mentorship from senior neuroscientists and business leaders.
• Opportunities to contribute to product development and client‑experience initiatives.
• Potential to transition into full‑time roles or specialized positions within the organization.
• Access to industry conferences, webinars, and continuing education courses.
• Regular performance reviews and personalized development plans.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected through weekly team huddles, virtual coffee chats, and collaborative project tools. We value work‑life balance, encourage regular breaks, and celebrate achievements—both big and small. Our team is diverse, inclusive, and driven by a shared passion for improving lives through science.

We foster a culture of curiosity, where every team member is encouraged to ask questions, experiment, and bring fresh ideas to the table. Our leadership team is approachable, and we maintain open lines of communication across all levels.

Compensation, Perks, & Benefits

• Hourly Rate: $25 per hour, paid bi‑weekly via direct deposit.
• Hours: 15–20 hours per week, with the possibility to increase based on performance and expanded responsibilities.
• Independent Contractor Status: 1099 arrangement with flexible scheduling.
• Remote Work: Work from home or any location of your choice.
• Professional Development: Access to webinars, conferences, and courses related to neuroscience, coaching, and client success.
• Health & Wellness Resources: Discounts on wellness programs, meditation apps, and fitness memberships.
• Team Events: Occasional in‑person events and travel opportunities for key projects.
• Recognition & Rewards: Quarterly spot awards for outstanding client impact.

How to Apply

If you are a people‑focused professional with a passion for coaching and a desire to make a tangible difference in people’s lives, we would love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Success Manager role.

Ready to help clients unlock their full potential? Apply to this job now and join a team that is redefining the future of brain health.

For additional information about our culture and values, feel free to visit our or reach out directly to our recruiting team.