Seasoned Part‑Time Digital Conversion & Client Support Specialist – Remote, Tech‑Savvy, Customer‑Centric Role at brighthush

About brighthush and the Digital Media Revolution

At brighthush, we’re on a mission to preserve the past while embracing the future. Every day, we transform cherished vinyl records, cassette tapes, and film reels into crystal‑clear digital files that can be enjoyed on any device, anywhere in the world. Our cutting‑edge technology, combined with a passion for storytelling and nostalgia, has positioned us as a trusted partner for collectors, musicians, filmmakers, and families who want to safeguard their memories for generations.

With a rapidly expanding client base and a culture that thrives on innovation, brighthush is looking for a seasoned, tech‑savvy professional to join our team on a part‑time basis. If you love working with analog equipment, delight in solving technical challenges, and enjoy guiding clients through a seamless conversion journey, we want to hear from you.

Role Overview

As a Digital Conversion & Client Support Specialist, you will be the bridge between our clients and the technology that brings their media to life. Working remotely, you’ll manage the entire conversion lifecycle—from initial consultation to final delivery—while ensuring the highest standards of audio and video quality. Your expertise will help us maintain our reputation for excellence and drive customer satisfaction.

Key Responsibilities

• Digital Conversion Expertise: Operate state‑of‑the‑art analog‑to‑digital conversion equipment, including high‑resolution tape decks, professional turntables, and film scanners. Ensure each media item is captured with pristine fidelity.
• Customer Support & Consultation: Engage with clients via phone, email, and video chat to understand their needs, explain technical options, and guide them through the conversion process. Provide clear, jargon‑free explanations that empower clients.
• On‑Site Service: Travel to client locations (within the specified regions) to collect media, perform conversions on the spot, and deliver finished digital files. Maintain a professional, courteous presence that reflects the brighthush brand.
• Quality Assurance: Review converted files for fidelity, troubleshoot any issues, and apply post‑processing techniques (e.g., noise reduction, equalization, color correction) to meet or exceed client expectations.
• Documentation & Reporting: Maintain accurate records of media inventory, conversion logs, and client communications in our CRM system. Generate detailed reports for internal stakeholders.
• Equipment Management: Set up, calibrate, and maintain conversion hardware and software. Report any malfunctions or required upgrades to the operations team and assist in procurement decisions.
• Process Improvement: Identify bottlenecks in the conversion workflow and propose solutions to increase efficiency, reduce turnaround time, and enhance customer satisfaction.
• Team Collaboration: Work closely with marketing, operations, and tech support teams to align on project goals, share best practices, and contribute to continuous improvement.

Essential Qualifications

• Proven Experience: Demonstrated expertise with audio/video conversion tools (e.g., analog tape decks, turntables, film scanners) and a portfolio of successful projects.
• Technical Aptitude: Strong problem‑solving skills, ability to troubleshoot hardware and software issues, and a genuine passion for mastering new technologies.
• Communication Skills: Excellent verbal and written communication, with the ability to explain complex technical concepts to non‑technical clients in a friendly, approachable manner.
• Business Credentials: Valid Australian Business Number (ABN) or willingness to obtain one within 30 days of hire.
• Driver’s Licence & Vehicle: Valid driver’s licence and reliable vehicle for client visits within the specified regions.
• Home Office Setup: Stable high‑speed internet connection and a dedicated workspace that meets our equipment requirements.
• Self‑Motivation: Proactive, independent worker who can manage multiple projects while maintaining high quality standards.

Preferred Qualifications

• Background in media production, audio engineering, or a related field.
• Experience in customer‑facing roles within a service‑oriented environment.
• Familiarity with project management platforms and CRM systems.
• Knowledge of digital file formats, compression standards, and metadata tagging.
• Previous experience working remotely or as a freelancer.

Core Skills & Competencies

• Technical Proficiency: Comfortable with analog equipment, digital audio workstations, and file conversion software.
• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help clients preserve their memories.
• Time Management: Ability to juggle multiple conversion projects and client appointments within flexible hours.
• Attention to Detail: Meticulous in quality checks, file naming conventions, and documentation.
• Adaptability: Quick to learn new tools, processes, and industry trends.
• Collaboration: Comfortable communicating with cross‑functional teams via virtual channels.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a part‑time specialist, you’ll have the chance to:

• Expand your skill set by mastering advanced audio restoration techniques and emerging digital formats.
• Take on leadership responsibilities, such as training new hires or managing a small team of conversion technicians.
• Participate in industry conferences, webinars, and workshops to stay ahead of evolving media preservation trends.
• Contribute to product development by sharing insights from client interactions and field experiences.
• Transition into full‑time roles within brighthush or explore entrepreneurial opportunities with our network of partners.

Work Environment & Company Culture

Our culture is built on flexibility, innovation, and mutual respect. You’ll enjoy:

• Remote work from the comfort of your home, with the freedom to set your own schedule around your full‑time commitments.
• A supportive team that values open communication, knowledge sharing, and constructive feedback.
• Access to cutting‑edge equipment and software, with ongoing training and resources to keep your skills sharp.
• Regular virtual team meetings, brainstorming sessions, and social events to foster camaraderie and collaboration.
• A commitment to work‑life balance, ensuring you can pursue personal interests while contributing to meaningful projects.

Compensation, Perks, and Benefits

While the exact hourly rate will be discussed during the interview process, brighthush offers competitive compensation that reflects your expertise and the value you bring. In addition to pay, you’ll receive:

• Flexible scheduling that allows you to work around your existing commitments.
• Full equipment provision, including analog‑to‑digital converters, software licenses, and protective gear.
• Access to a comprehensive benefits package, including health and wellness resources, professional development stipends, and performance bonuses.
• Opportunity to earn additional income through referral programs and project‑based incentives.
• Regular performance reviews and career coaching to help you grow within the organization.

Application Process

Ready to bring your passion for analog media and technical expertise to brighthush? Submit your application through our careers portal. Please include:

• A cover letter that explains why you’re excited about this role and how your experience aligns with our mission.
• Your updated resume highlighting relevant technical and customer‑support experience.
• Examples of past conversion projects or a portfolio (if available).
• Any certifications or training that demonstrate your proficiency with audio/video equipment.

Our hiring team will review applications on a rolling basis. Qualified candidates will be invited to a virtual interview, followed by a technical assessment and a conversation with the operations lead.

Join the brighthush Revolution

At brighthush, you’ll be part of a forward‑thinking company that values creativity, autonomy, and continuous learning. Whether you’re a seasoned tech enthusiast or a budding digital conversion specialist, you’ll find the support, tools, and community you need to thrive. If you’re ready to help preserve memories, innovate with technology, and grow your career on your own terms, we encourage you to apply today.