Seasoned Part‑Time Front‑End Operations Lead & Loyalty Program Champion – Elevate Customer Experience & Drive Store Success at brighthush

About brighthush

brighthush is more than a retailer; it’s a movement that redefines how shoppers experience value, quality, and community. With a storied heritage rooted in off‑price excellence, brighthush delivers premium merchandise at prices that delight customers worldwide. From bustling flagship stores to state‑of‑the‑art distribution hubs and dynamic home offices, brighthush cultivates a culture that celebrates diversity, empowers growth, and rewards initiative. Our mission is simple yet powerful: to create unforgettable shopping moments that blend affordability with luxury, all while fostering a sense of belonging for every customer and employee.

Why This Role Matters

As a Part‑Time Lead Customer Service Representative, you become the linchpin of the front‑end experience. Your leadership shapes how customers feel the moment they walk through the door, how Associates engage with them, and how loyalty programs are woven into every interaction. In this role, you’ll influence store performance, mentor a talented team, and drive the brand’s promise of exceptional service. You’ll be the face of brighthush’s commitment to customer delight, ensuring that every shopper leaves with a smile and a reason to return.

Key Responsibilities

• Team Leadership & Coaching: Manage a dynamic front‑end team of Associates, assigning registers, coordinating breaks, and ensuring seamless POS coverage. Mentor and train team members on customer engagement, store policies, and loyalty program promotion.
• Customer Experience Champion: Lead by example—engage with shoppers, resolve concerns swiftly, and maintain a clean, organized store that reflects brighthush’s brand standards.
• Operational Excellence: Ensure Associates execute tasks in line with the store plan, prioritize effectively, and communicate progress to management. Drive continuous improvement in processes and performance metrics.
• Program Promotion: Champion the adoption of credit and loyalty programs, equipping Associates with the tools and confidence to upsell and enhance customer retention.
• Safety & Compliance: Promote safety awareness, maintain a secure environment, and adhere to all labor laws, policies, and procedures.
• Performance & Shrink Management: Support shrink reduction initiatives, monitor inventory accuracy, and contribute to overall store performance metrics.
• Continuous Improvement: Partner with management to identify training needs, refine processes, and implement best practices that elevate customer satisfaction.
• Flexibility & Adaptability: Perform additional responsibilities as assigned, ensuring agility in a fast‑paced retail environment.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and visual display standards.
• Ability to multitask, manage competing priorities, and remain calm under pressure.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Proficiency in POS systems and basic data entry.
• Flexibility to work a varied schedule, including nights, weekends, and holidays.
• Team‑player mindset—collaborate effectively with peers, supervisors, and cross‑functional teams.
• Demonstrated ability to train, motivate, and develop Associates.

Preferred Qualifications

• Experience in a high‑volume retail environment with a focus on customer service excellence.
• Knowledge of loyalty program structures and sales techniques.
• Prior exposure to safety and compliance training in a retail setting.
• Strong analytical skills—capable of interpreting sales data and using insights to drive performance.
• Leadership training or certification (e.g., Retail Management, Customer Experience).

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences and building lasting relationships.
• Leadership & Influence: Ability to inspire, coach, and guide a diverse team toward shared goals.
• Problem‑Solving: Quick thinker who can resolve issues efficiently while maintaining a positive atmosphere.
• Adaptability: Comfortable navigating change, adjusting priorities, and thriving in a dynamic environment.
• Communication: Clear, concise, and persuasive—both verbally and in written form.
• Technical Proficiency: Comfortable using POS systems, inventory software, and basic office tools.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity levels.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as vibrant as the retail landscape. Starting as a Lead Customer Service Representative, you’ll gain exposure to:

• Advanced leadership development programs that prepare you for store management or district roles.
• Cross‑functional training in merchandising, inventory control, and visual display.
• Mentorship from seasoned leaders who share insights and best practices.
• Access to online learning modules covering customer experience, sales strategy, and operational excellence.
• Opportunities to participate in special projects, such as store redesign initiatives or community outreach programs.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, respect, and collaboration. Our teams thrive on:

• Open communication channels—feedback loops, town halls, and regular one‑on‑one meetings.
• Recognition programs that celebrate achievements, from “Associate of the Month” to “Team Excellence Awards.”
• Community engagement—volunteer events, charity partnerships, and local outreach.
• Employee resource groups that support diversity, equity, and inclusion initiatives.
• A supportive leadership style that values work‑life balance and personal well‑being.

Compensation, Perks & Benefits

While the base hourly rate for this part‑time role ranges from $14.75 to $15.25 per hour, brighthush offers a comprehensive benefits package that includes:

• Employee discount on merchandise.
• Health, dental, and vision plans (for eligible employees).
• 401(k) retirement plan with company match.
• Paid time off—vacation, sick leave, and holidays.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) for mental health support.
• Life and disability insurance options.
• Auto and home insurance discounts.
• Scholarship and tuition reimbursement programs.
• Referral bonuses for bringing talented peers into the brighthush family.

Location & Schedule

Position: Lead Customer Service Representative – Part‑Time Location: USA, brighthush Store 0144, Midlothian, VA Schedule: Flexible—includes nights, weekends, and holidays as required.

How to Apply

Ready to elevate your career and join a team that values innovation, customer focus, and personal growth? Click the link below to submit your application and take the first step toward a rewarding journey with brighthush.

Apply to This Job

We’re Committed to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Lead Customer Service Representative at brighthush, you’ll be at the forefront of delivering unforgettable shopping experiences, guiding a talented team, and driving the success of one of the world’s most respected retail brands. If you’re passionate about customer service, eager to lead, and ready to grow in a culture that rewards excellence, we want to hear from you. Apply today and become a pivotal part of the brighthush story.