Seasoned Part‑Time Retail Customer Service Desk Coordinator – Front‑End Operations, Loyalty Programs & Team Leadership

About brighthush

brighthush is a Fortune 100 leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable value. With a global footprint that spans flagship stores, distribution centers, and e‑commerce platforms, brighthush is committed to innovation, sustainability, and creating memorable shopping experiences for millions of customers worldwide. As part of our vibrant team, you’ll join a culture that celebrates diversity, fosters collaboration, and prioritizes continuous learning and development.

Why brighthush?

At brighthush, every day presents new opportunities for growth, exploration, and achievement. Whether you’re stationed at one of our flagship retail locations, a bustling distribution center, or a dynamic home office, you’ll find abundant chances to learn, thrive, and make a lasting impact. We’re not just a retailer; we’re a community that values integrity, honesty, and the relentless pursuit of excellence.

Position Overview

We’re seeking an energetic, customer‑centric Part‑Time Retail Customer Service Desk Coordinator to lead our front‑end team at the brighthush Store 1196 in Easley, SC. In this role, you’ll be the face of the store, ensuring every guest receives prompt, courteous service while driving loyalty program enrollment and maintaining a clean, organized environment. Your leadership will inspire associates, elevate the customer experience, and support our store’s operational goals.

Key Responsibilities

• Customer Experience Champion: Deliver outstanding service to every guest, embodying brighthush’s commitment to quality and care.
• Team Leadership: Supervise a team of associates at the front desk, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Mentorship: Coach associates on front‑end principles, personalized customer interactions, and loyalty program promotion.
• Operational Excellence: Maintain a clean, organized, and visually appealing front‑end area, adhering to store layout and merchandising standards.
• Issue Resolution: Address customer concerns swiftly and professionally, turning challenges into opportunities for delight.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols, fostering a secure environment for staff and shoppers alike.
• Performance Management: Communicate priorities, provide progress updates, and deliver constructive feedback to associates.
• Program Promotion: Actively promote brighthush’s credit and loyalty programs, encouraging enrollment and engagement.
• Store Goals Support: Participate in shrink reduction initiatives and other store performance programs.
• Continuous Improvement: Collaborate with management to identify training needs and implement best practices.
• Other Duties: Perform additional tasks as assigned to support store operations and team success.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and adapt quickly to changing priorities or unexpected situations.
• Proven team‑player mindset, collaborating effectively with peers and supervisors.
• Flexible availability, including nights, weekends, and holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience with point‑of‑sale (POS) systems and register management.
• Background in coaching or training associates, with a track record of improving performance.
• Knowledge of labor laws and retail compliance standards.
• Demonstrated ability to drive loyalty program enrollment and customer retention.
• Proficiency in data analysis or reporting to support store performance metrics.

Skills & Competencies

• Customer‑first mindset with a passion for creating memorable shopping moments.
• Strong leadership presence, capable of motivating and guiding a diverse team.
• Analytical thinking to identify operational gaps and implement effective solutions.
• Excellent problem‑solving skills, turning challenges into opportunities for improvement.
• Adaptability and resilience in a fast‑paced retail environment.
• Proficiency in Microsoft Office Suite and retail management software.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Part‑Time Retail Customer Service Desk Coordinator, you’ll gain hands‑on experience in front‑end operations, team leadership, and customer engagement—skills that are highly transferable across the retail industry. Successful coordinators often transition into full‑time roles such as Store Manager, Assistant Manager, or Regional Operations Manager. We also offer cross‑departmental training, mentorship programs, and leadership development workshops to help you ascend the career ladder.

Work Environment & Company Culture

brighthush prides itself on a collaborative, inclusive, and dynamic work environment. Our culture is built on mutual respect, open communication, and a shared commitment to excellence. You’ll work alongside passionate colleagues who value teamwork, celebrate diversity, and embrace innovation. We encourage a healthy work‑life balance, offering flexible scheduling and a supportive atmosphere where every voice is heard.

Compensation, Perks & Benefits

While the starting hourly rate for this part‑time position ranges from $13.75 to $14.25, your actual pay will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package for eligible employees, including:

• Associate discount on merchandise
• Employee Assistance Program (EAP)
• Health and wellness resources (e.g., smoking cessation, mental health support)
• Bereavement support and family assistance programs
• 401(k) plan with company contributions and matching for eligible employees
• Medical, dental, and vision coverage (for full‑time and eligible part‑time staff)
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life insurance and short/long‑term disability coverage
• Paid parental leave, holidays, vacation, and sick days
• Auto and home insurance discounts through our credit union partners
• Scholarship and adoption assistance programs
• Referral bonuses for bringing talented friends and family into the brighthush family

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your brighthush representative.

Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

Ready to bring your passion for customer service and leadership to brighthush? Click the link below to submit your application and take the first step toward an exciting career with one of the world’s most respected off‑price retailers.

Apply To This Job

Conclusion

As a Part‑Time Retail Customer Service Desk Coordinator at brighthush, you’ll be at the heart of our customer experience, leading a team, driving loyalty, and shaping the future of retail. If you thrive in a fast‑paced environment, love coaching others, and are eager to grow your career within a Fortune 100 company, we want to hear from you. Join brighthush today and help us continue to deliver exceptional value and unforgettable shopping moments to our customers worldwide.