Seasoned Part‑Time Virtual Patient Care Customer Service Specialist – Remote Healthcare & Telehealth – Champion Patient Experience & Engagement at brighthush

About brighthush

brighthush is a trailblazer in the evolving landscape of digital health, seamlessly blending state‑of‑the‑art technology with a heartfelt commitment to compassionate care. Our vision is simple yet transformative: to bring high‑quality, affordable medical services directly into the homes of patients, whenever and wherever they need them. By integrating licensed clinicians across all 50 states, an in‑house pharmacy, and cutting‑edge laboratory services, we deliver a truly vertically integrated experience that places patients and clinicians at the very center of everything we do.

Recognized as one of the fastest‑growing healthcare technology companies—ranked #166 on the brighthush Fast 500 in 2023—brighthush is more than a provider; we are a tech pioneer reshaping the industry. Our team of developers, engineers, and product innovators build scalable backend systems and intuitive user interfaces that make healthcare smarter, faster, and more accessible. Every day, we push the boundaries of what’s possible, creating solutions that improve outcomes and reduce costs for patients and payers alike.

Why brighthush?

At brighthush, we believe the future of health is collaborative, data‑driven, and patient‑centric. Our culture is built on four core pillars that guide every decision, project, and interaction:

• Innovation: Continuous experimentation and rapid iteration keep us ahead of the curve.
• Empathy: Every decision is guided by the patient’s experience and well‑being.
• Integrity: We handle sensitive health information with the utmost confidentiality and compliance.
• Growth: Employees are encouraged to learn, lead, and advance their careers through mentorship and professional development.

Whether you’re a seasoned professional or just starting your career in healthcare, brighthush offers a dynamic environment where your contributions directly impact millions of lives.

Role Overview

We are seeking a dedicated Part‑Time Customer Service Representative to serve as the welcoming face of our Virtual Patient Care platform. In this role, you will be the first point of contact for patients, ensuring they feel supported, informed, and confident as they navigate our digital services. Your professionalism, empathy, and problem‑solving skills will be essential in creating memorable experiences that reflect brighthush’s commitment to excellence.

Key Responsibilities

• Patient Engagement: Greet patients with a warm, friendly presence and guide them through the virtual care journey.
• Communication Excellence: Answer inbound calls, emails, and chat inquiries with courtesy, clarity, and professionalism.
• Issue Resolution: Provide timely solutions to patient questions, concerns, and technical difficulties.
• Account Management: Maintain accurate patient records, update personal and medical information, and ensure data integrity.
• Scheduling Coordination: Collaborate with the medical team to schedule appointments, manage cancellations, and reschedule as needed.
• Team Leadership: Mentor and support junior Customer Service Representatives, fostering a collaborative and high‑performing team culture.
• Process Improvement: Identify recurring issues, propose enhancements, and contribute to the continuous improvement of support workflows.
• Compliance & Confidentiality: Adhere to HIPAA regulations and company policies when handling sensitive patient information.

Essential Qualifications

• Minimum of 2 years of experience in a customer‑facing role—call center, patient coordination, or claims processing.
• At least 2 years of remote work experience, demonstrating self‑discipline and effective virtual communication.
• Strong written and verbal communication skills in English.
• Proficiency with Google Workspace (Docs, Sheets, Drive, Calendar) and basic troubleshooting of common software tools.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• Flexibility to work 12‑hour shifts on Saturdays and Sundays from 8 a.m. to 8 p.m. EST.
• High level of empathy, patience, and a genuine passion for helping others.

Preferred Qualifications

• Experience in the medical or healthcare industry, including familiarity with telehealth platforms.
• Strong problem‑solving and decision‑making abilities, with a track record of resolving complex issues.
• Knowledge of HIPAA regulations and best practices for data privacy.
• Previous leadership or supervisory experience within a customer service environment.
• Multilingual capabilities (any additional language is a plus).

Skills & Competencies

• Customer‑Centric Mindset: Always prioritizing the patient’s needs and experience.
• Technical Aptitude: Comfortable navigating digital tools and troubleshooting basic technical problems.
• Time Management: Efficiently balancing multiple tasks while maintaining high quality.
• Collaboration: Working seamlessly with clinicians, schedulers, and fellow support staff.
• Adaptability: Thriving in a fast‑paced, evolving environment.
• Attention to Detail: Ensuring accuracy in patient records and communications.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the industry itself. As a Customer Service Representative, you will have the opportunity to:

• Progress into senior support roles, team lead positions, or cross‑functional projects.
• Participate in ongoing training programs covering healthcare compliance, telehealth best practices, and advanced customer service techniques.
• Engage with our product teams to provide frontline insights that shape future platform enhancements.
• Attend industry conferences, webinars, and workshops—many of which are covered by the company.
• Benefit from a mentorship program that pairs you with experienced leaders across brighthush.

Work Environment & Culture

brighthush’s remote‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative team. We provide:

• State‑of‑the‑art virtual collaboration tools (Slack, Zoom, Microsoft Teams).
• Flexible scheduling options to accommodate your personal commitments.
• A supportive community that values work‑life balance and mental well‑being.
• Regular virtual team events, hackathons, and social gatherings.

Compensation & Benefits

We offer competitive pay and a comprehensive benefits package designed to support your well‑being and future:

• Hourly Rate: $22.50 per hour.
• Retirement Plans: 401(k) with company match and Roth 401(k) options.
• Health & Wellness: Access to a virtual health platform, mental health resources, and wellness stipends.
• Professional Development: Reimbursement for certifications, courses, and conferences.
• Paid Time Off: Accrued vacation and sick leave, even for part‑time employees.
• Employee Recognition: Quarterly awards and spot bonuses for outstanding performance.

How to Apply

Ready to make a tangible difference in patient care while advancing your career in a cutting‑edge tech environment? Click the link below to submit your application and join the brighthush team.

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Final Thoughts

At brighthush, we’re not just building a platform; we’re building a healthier future for millions. If you are passionate about delivering exceptional patient experiences, thrive in a remote setting, and want to grow alongside a team that values innovation and empathy, we want to hear from you. Join us and help shape the next generation of virtual healthcare.