Seasoned Pharmacy Technician & Customer Care Specialist – Oncology Pharmacy Operations, Patient Support & Process Excellence at brighthush
About brighthush and the Oncology Pharmacy Revolution
At brighthush, we are redefining how oncology and hematology care is delivered to patients across the country. Our unique pharmacy model blends cutting‑edge medication management, personalized patient support, and seamless collaboration with community, oncology, and hematology physicians, payers, and manufacturers. We are on a mission to improve the lives of those battling cancer and rare diseases, and we do it with compassion, teamwork, integrity, and passion.
As a growing, patient‑centric organization, brighthush is looking for a dedicated Pharmacy Technician & Customer Care Specialist to join our dynamic team. This role is pivotal in ensuring that every patient, provider, and partner receives the highest level of service and support. If you thrive in a fast‑paced environment, love problem‑solving, and want to make a real difference in people’s lives, we want to hear from you.
Key Responsibilities – Your Impact in Action
- Customer Care Escalations Management: Own the end‑to‑end workflow of customer care escalations via email and other communication channels, ensuring timely resolution and clear documentation.
- Collaboration with Sales & Providers: Work closely with the sales team and healthcare providers to monitor and address all customer care issues, acting as the bridge between clinical and commercial stakeholders.
- Exception Report Handling: Process all address exception reports issued by the VP of Pharmacy Operations, coordinating corrective actions and follow‑ups.
- Escalation Reporting: Identify potential bottlenecks or unresolved items and report them to the Customer Care Manager, ensuring proactive escalation to the appropriate pharmacy director, sales representative, or analytics team.
- Cross‑Functional Problem Solving: Collaborate with IT, billing, and clinical teams to resolve customer problems, update system databases, and communicate resolution steps to all relevant parties.
- Project Ownership: Lead and complete projects assigned by the Customer Service Manager, from process improvement initiatives to system enhancements.
- Billing & Claim Knowledge: Apply expertise in CPR+ and billing claim responses to support accurate and compliant reimbursement processes.
- Independent Decision Making: Operate with minimal supervision, demonstrating initiative and accountability in all tasks.
Essential Qualifications – What We’re Looking For
- Education: High School Diploma required; Bachelor’s degree in Pharmacy, Health Sciences, or a related field preferred.
- Experience: 1–2 years of pharmacy billing or certified pharmacy technician experience.
- Licensing: Current State Pharmacy Technician License/Registration (per State Board of Pharmacy) and National Pharmacy Technician Certification (CPhT via PTCB/NHA).
- Communication: Exceptional verbal and written communication skills, with the ability to convey complex information clearly and professionally.
- Problem‑Solving: Strong analytical mindset and a proactive approach to identifying and resolving issues.
- Customer‑Centric Mindset: A genuine passion for patient care and a commitment to delivering outstanding service.
Preferred Qualifications – The Extra Edge
- Experience in oncology or specialty pharmacy settings.
- Familiarity with pharmacy management software (e.g., brighthush, brighthush, or similar platforms).
- Knowledge of payer policies, reimbursement cycles, and claim adjudication processes.
- Previous experience in a remote or hybrid work environment.
- Strong organizational skills and the ability to manage multiple priorities simultaneously.
Core Skills & Competencies for Success
- Customer Service Excellence
- Critical Thinking & Analytical Reasoning
- Effective Communication (verbal & written)
- Attention to Detail & Accuracy
- Time Management & Prioritization
- Team Collaboration & Interpersonal Skills
- Adaptability & Resilience in a fast‑paced environment
- Technical Proficiency with Microsoft Office Suite and pharmacy software
Career Growth & Learning Opportunities at brighthush
At brighthush, we believe that your professional development is as important as the impact you make on patients. We offer:
- Structured mentorship programs with senior leaders in pharmacy operations and patient care.
- Access to continuous learning resources, including online courses, certifications, and industry conferences.
- Clear career pathways from Pharmacy Technician to Pharmacy Manager, Clinical Coordinator, or Operations Lead.
- Opportunities to lead cross‑functional projects that shape the future of oncology pharmacy services.
- Regular performance reviews with actionable feedback and personalized development plans.
Work Environment & Company Culture
Our culture is built on the pillars of teamwork, respect, integrity, and passion. You’ll find a supportive, inclusive environment where every voice is heard and every contribution matters. Whether you’re working from our Waltham, MA location or remotely from home, you’ll experience:
- Flexible scheduling options, including the 11:30 AM–8:00 PM EST shift with alternating weekends.
- A collaborative team that values open communication and continuous improvement.
- Regular virtual town halls and team‑building events to keep the community connected.
- Recognition programs that celebrate both individual and team achievements.
Compensation, Perks, and Benefits
We offer a competitive compensation package that reflects your experience and expertise:
- Starting salary of $24.00 per hour, with potential for growth based on performance.
- Sign‑On Bonus of $5,000 for new hires starting before December 31, 2026.
- Comprehensive benefits package including Medical, Dental, and Vision coverage.
- 401(k) plan with company match to help you build a secure financial future.
- Paid Time Off (PTO) and paid holidays to support work‑life balance.
- Tuition reimbursement for approved courses and certifications.
- Company‑paid life insurance and short‑ and long‑term disability coverage.
- Remote work flexibility with a stipend for home office setup.
Why Join brighthush?
When you join brighthush, you’re not just taking a job—you’re stepping into a mission that matters. You’ll:
- Make a tangible difference in the lives of patients battling cancer and rare diseases.
- Collaborate with a team of passionate professionals who are dedicated to excellence.
- Grow your career in a supportive environment that values learning and innovation.
- Enjoy a competitive salary, robust benefits, and a culture that celebrates success.
Ready to Make an Impact?
If you’re a motivated Pharmacy Technician with a customer‑first mindset and a desire to contribute to a groundbreaking oncology pharmacy model, we want to hear from you. Apply today and become part of brighthush’s journey to transform patient care and elevate the standard of oncology pharmacy services.