Seasoned Rebate & Customer Success Coordinator – Remote, Performance‑Driven, HVAC Solutions Specialist at brighthush

About brighthush

brighthush is a leading provider of innovative HVAC solutions across the United States. With a mission to make indoor comfort accessible and affordable, we combine cutting‑edge technology, expert service, and a customer‑centric approach to deliver reliable heating, ventilation, and air‑conditioning systems. Our team is built on a foundation of integrity, collaboration, and a relentless pursuit of excellence. As we continue to grow, we’re looking for passionate, detail‑oriented professionals who want to make a real impact on our customers’ lives and help shape the future of the HVAC industry.

Why Join brighthush?

At brighthush, you’ll experience a culture that values innovation, continuous learning, and work‑life balance. We offer:

• Fully remote work from home – no commute, flexible scheduling within U.S. Pacific Time business hours.
• Competitive base pay of $8–$10 per hour, plus a performance‑based commission structure that rewards your success.
• Comprehensive training and mentorship programs to help you grow your skill set and advance your career.
• Access to industry‑leading tools and technology, including a robust CRM platform, advanced analytics dashboards, and a collaborative communication suite.
• Health, dental, and vision benefits for full‑time employees, along with a generous paid time off policy.
• Regular team events, virtual coffee chats, and a supportive community that celebrates achievements and fosters personal development.

Role Overview

As a Rebate & Customer Success Coordinator at brighthush, you will be the linchpin in our rebate pipeline, ensuring that every eligible customer receives the rebates they deserve while simultaneously driving new business through outbound outreach. Your role blends meticulous data management, proactive customer engagement, and strategic collaboration with cross‑functional teams to deliver exceptional value to our clients.

Key Responsibilities

• Rebate Pipeline Management: Oversee a dynamic pipeline of approximately 300 customer rebate applications, ensuring timely and accurate processing.
• Eligibility Assessment: Review customer accounts to identify government and manufacturer rebate opportunities, applying eligibility criteria with precision.
• Customer Outreach: Conduct consistent follow‑up via phone, email, and text to collect missing documentation, signatures, and confirmations.
• CRM & Data Integrity: Maintain up‑to‑date records in our CRM system, update spreadsheets, and document detailed notes for each customer interaction.
• Internal Coordination: Work closely with sales, finance, and service teams to ensure seamless submission and approval of rebate applications.
• Outbound Campaign Support: Execute outbound calling campaigns to promote discounted HVAC service offers, generate leads, and nurture new opportunities.
• Process Improvement: Identify bottlenecks, propose workflow enhancements, and implement best practices to increase efficiency and customer satisfaction.
• Administrative Excellence: Perform additional administrative and operational tasks as needed, contributing to the overall success of the customer success function.

Essential Qualifications

• Prior experience as a Customer Service Representative (CSR) or in a customer support role.
• Comfortable with frequent outbound calls and persistent follow‑up to secure documentation.
• Excellent English communication skills (verbal and written) – C1/C2 proficiency.
• Highly organized with exceptional attention to detail and a methodical approach to task management.
• Proactive, reliable, and capable of working independently with minimal supervision.
• Proficiency in CRM systems, Microsoft Excel, spreadsheets, and other business software.
• Strong time‑management skills, able to juggle multiple customer accounts simultaneously.

Highly Preferred Experience

• Background in customer documentation, administrative coordination, or case management.
• Experience in home services, construction, utilities, or related industries.
• Outbound sales, appointment setting, or lead generation experience.
• Familiarity with rebate or incentive programs and government regulations.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for helping customers navigate complex rebate processes and ensuring a smooth experience.
• Analytical Thinking: Ability to interpret data, spot trends, and make data‑driven decisions.
• Communication Excellence: Clear, concise, and persuasive communication across multiple channels.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Team Collaboration: Work effectively with cross‑functional teams to achieve shared goals.
• Problem‑Solving: Identify root causes of issues and implement sustainable solutions.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Rebate & Customer Success Coordinator, you’ll have the chance to:

• Advance into senior customer success roles, such as Customer Success Manager or Director of Customer Experience.
• Transition into sales, marketing, or operations based on your interests and strengths.
• Earn certifications in CRM platforms, data analytics, or HVAC industry standards.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to work from anywhere while staying connected through:

• Weekly virtual stand‑ups and monthly all‑hands meetings.
• Real‑time collaboration tools like Slack, Microsoft Teams, and Asana.
• Regular virtual coffee breaks and team‑building activities.
• A transparent performance review process that recognizes achievements and provides constructive feedback.

Compensation & Benefits

We offer a competitive compensation package designed to reward your hard work and dedication:

• Base Pay: $8–$10 per hour, commensurate with experience.
• Performance‑Based Commission: Earn additional income tied to key performance indicators (KPIs) such as rebate approval rates, customer satisfaction scores, and outbound lead generation.
• Health & Wellness: Comprehensive health, dental, and vision insurance for full‑time employees.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
• Professional Development: Reimbursement for relevant courses, certifications, and industry events.
• Employee Recognition: Quarterly awards, spot bonuses, and public acknowledgment of outstanding contributions.

How to Apply

If you’re ready to take ownership of a critical customer success function, drive measurable results, and grow your career in a supportive, remote environment, we want to hear from you. Submit your application through our career portal and join the brighthush team today!