Seasoned Remote Administrative Assistant – Customer Engagement & Office Operations Specialist – Championing Public Service Excellence at brighthush

About brighthush

brighthush is a trailblazing public‑service organization that reimagines how government, businesses, and citizens collaborate. With a statewide presence, we deliver data, insights, and tools that empower decision‑makers to act with transparency, accountability, and foresight. Our mission is simple yet ambitious: to uphold the highest standards of integrity while fostering an inclusive, collaborative workplace where every team member can thrive, innovate, and make a lasting impact.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that the best work emerges from diverse perspectives and a culture that values equity, inclusion, and respect. We offer a flexible, hybrid work environment that supports a healthy work‑life balance—whether you’re working from home or in one of our regional offices. Our comprehensive benefits package is designed to support your well‑being, professional growth, and financial security:

• Competitive base salary and performance‑based bonuses aligned with individual and team metrics.
• Full medical, dental, and vision coverage with generous employer contributions.
• Retirement plans featuring employer matching to help you build long‑term security.
• Paid vacation, sick leave, and holidays to recharge and stay refreshed.
• Unlimited flexible work hours and remote work options that respect your personal commitments.
• Extensive professional development: 80+ hours of training each biennium, tuition reimbursement, and certification support.
• Wellness programs including mental health resources and employee assistance programs.
• Team‑building retreats, volunteer days, and community outreach initiatives that strengthen bonds and give back.

Position Overview

We are seeking a highly organized, proactive Remote Administrative Assistant – Customer Engagement to support our audit teams across the King County area. This role is pivotal in ensuring seamless office operations, effective communication between audit managers and staff, and exceptional service to our clients and citizens. The successful candidate will be a self‑starter, thrive in a fast‑paced environment, and possess a strong commitment to brighthush’s values of integrity, collaboration, and continuous improvement.

Key Responsibilities

• Administrative Leadership: Interpret and apply administrative policies, develop and document procedures, and ensure compliance with all internal and external regulations.
• Office Operations: Coordinate office logistics, including space utilization, equipment procurement, and supply chain management. Serve as the primary liaison for technical support and facility services.
• Personnel Administration: Manage recruitment, interview scheduling, new hire orientation, and payroll processes. Process staff time summaries, leave requests, and travel vouchers with accuracy.
• Financial Stewardship: Act as purchase card custodian, reconcile card activity, and maintain accurate financial records. Monitor team budgets and report variances.
• Audit Support: Assist audit managers with scheduling, client communication, and document preparation. Maintain audit files, electronic data, and future audit work files (FAWF). Coordinate record retention and destruction.
• Customer Engagement: Serve as the first point of contact for citizens and clients, addressing inquiries, providing information, and ensuring a positive experience.
• Recognition & Morale: Manage team recognition items, procure gift cards or small gifts, and support team morale initiatives.
• Travel & Coordination: Travel to multiple offices as required, ensuring smooth coordination across locations.

Essential Qualifications

• Bachelor’s degree in Business Administration, Public Administration, or related field.
• Minimum of 3 years’ experience in administrative support, preferably within a public sector or audit environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with audit management software.
• Strong written and verbal communication skills, with the ability to convey complex information clearly.
• Demonstrated ability to manage multiple priorities, meet deadlines, and maintain high attention to detail.
• Experience with budget monitoring, purchase card reconciliation, and payroll administration.
• Commitment to brighthush’s core values: integrity, collaboration, equity, and continuous learning.

Preferred Qualifications

• Experience in a governmental or audit setting, particularly with public accountability initiatives.
• Knowledge of state and federal procurement regulations.
• Project management experience, including scheduling, resource allocation, and stakeholder communication.
• Certification in Office Administration (e.g., Certified Administrative Professional).
• Fluency in a second language, enhancing communication with diverse communities.

Skills & Competencies

• Exceptional organizational and time‑management skills.
• Strong analytical mindset with the ability to interpret data and generate actionable insights.
• Proactive problem‑solving and decision‑making capabilities.
• High level of professionalism and discretion when handling confidential information.
• Adaptability to changing priorities and ability to work independently or as part of a cross‑functional team.
• Commitment to continuous improvement and a growth mindset.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Remote Administrative Assistant, you will have access to:

• Structured onboarding and mentorship programs to accelerate your integration.
• Annual training budgets that cover workshops, conferences, and certifications.
• Cross‑departmental projects that broaden your skill set and expand your professional network.
• Clear career pathways to roles such as Senior Administrative Specialist, Audit Coordinator, or Program Manager.

Work Environment & Culture

Our culture is built on trust, transparency, and teamwork. We celebrate successes, learn from challenges, and encourage open dialogue. Remote work is supported with robust digital collaboration tools, regular virtual check‑ins, and a strong emphasis on results over hours logged. When you’re ready, you’ll also have the opportunity to join us in person for quarterly team gatherings, community outreach events, and professional development workshops.

Compensation & Benefits

While specific salary ranges are determined by experience and qualifications, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance with employer contributions.
• Retirement savings plan with matching contributions.
• Paid time off, sick leave, and holidays.
• Flexible work arrangements and remote work options.
• Professional development stipend and tuition reimbursement.
• Wellness initiatives, including mental health support and fitness subsidies.

How to Apply

Ready to make a difference and grow your career with brighthush? Submit your resume and a cover letter outlining your relevant experience and why you’re excited about this role. We look forward to learning how your skills and values align with our mission.

Apply Now –