Seasoned Remote Administrative & Customer Experience Specialist – Global Support Operations Lead & Customer Success Champion for brighthush

About brighthush

brighthush is a pioneering force in the digital transformation landscape, redefining how individuals and enterprises interact with technology. By delivering intuitive, cloud‑based solutions that streamline everyday tasks, we empower our customers to focus on what truly matters—growth, creativity, and connection. Our culture is built on relentless innovation, collaborative teamwork, and an unwavering commitment to service excellence. Whether you’re a nimble startup or a Fortune 500 leader, brighthush is the trusted partner that helps you thrive in a digital world.

As a fully remote organization, we celebrate flexibility, diversity, and the freedom to work from anywhere. Our distributed teams thrive on open communication, continuous learning, and a shared purpose: to make a positive impact on the world. If you’re passionate about customer service, thrive in a fast‑paced environment, and want to be part of a forward‑thinking company, brighthush is the place for you.

Position Overview

We’re seeking a proactive, customer‑centric Remote Administrative & Customer Experience Specialist to join our Customer Experience team. In this role, you’ll be the first point of contact for our global customer base, ensuring every interaction is handled with professionalism, empathy, and efficiency. This full‑time position offers a competitive hourly rate of $18.00 to $25.00, along with a comprehensive benefits package designed to support your well‑being and career growth.

Why This Role Matters

As the frontline of our support organization, you’ll shape the first impression many customers have of brighthush. Your ability to blend administrative precision with genuine customer care will directly influence satisfaction scores, retention rates, and the overall brand perception. You’ll also serve as a bridge between customers, product teams, and leadership, ensuring that insights and feedback flow seamlessly across the organization.

Key Responsibilities

• Customer Support Excellence: Respond to inbound calls, emails, and chat inquiries with a friendly, solution‑focused approach. Resolve issues or route them to the appropriate team while maintaining a high first‑contact resolution rate.
• Administrative Coordination: Manage calendars, schedule meetings, and coordinate logistics for cross‑functional teams across multiple time zones.
• Data Management: Accurately enter and update customer information in our CRM system, ensuring data integrity and confidentiality.
• Process Improvement: Identify bottlenecks in support workflows and collaborate with the Customer Experience Lead to implement streamlined solutions.
• Reporting & Analytics: Compile weekly metrics on call volume, resolution times, and customer satisfaction scores. Present findings to senior leadership.
• Team Collaboration: Participate in daily stand‑ups, cross‑departmental projects, and continuous improvement initiatives.
• Product Knowledge: Stay current on brighthush’s product roadmap and feature releases to provide accurate information to customers.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of experience in a customer service or administrative role.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and experience with CRM platforms.
• Excellent time‑management skills and the ability to juggle multiple tasks simultaneously.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote setting.
• Demonstrated ability to handle challenging customer interactions with composure and professionalism.

Preferred Qualifications

• Experience working in a SaaS or tech‑focused environment.
• Knowledge of customer support best practices and familiarity with ticketing systems.
• Experience with data analysis tools (e.g., Power BI, Tableau) and reporting dashboards.
• Previous exposure to remote team collaboration tools such as Zoom, Slack, Microsoft Teams, and Asana.
• Background in project coordination or event planning.

Skills & Competencies

• Customer‑First Mindset: A genuine desire to help others and a passion for delivering exceptional service.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Adaptability: Comfortable navigating change and learning new tools or processes on the fly.
• Collaboration: Strong interpersonal skills that foster teamwork across remote and in‑person settings.
• Technical Aptitude: Comfortable troubleshooting basic software and hardware issues.
• Organizational Excellence: Mastery of calendar management, task prioritization, and documentation.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Remote Administrative & Customer Experience Specialist, you’ll have access to:

• Monthly learning sessions covering product updates, industry trends, and soft‑skill development.
• Mentorship programs pairing you with senior leaders in Customer Experience and Product Management.
• Cross‑functional project assignments that broaden your skill set and expose you to new areas of the business.
• Clear career pathways to roles such as Customer Success Manager, Operations Lead, or Product Support Specialist.
• Annual performance reviews that identify growth opportunities and align your goals with brighthush’s strategic objectives.

Work Environment & Culture

Working remotely from the comfort of your own space, you’ll still feel the vibrant pulse of brighthush’s culture:

• Weekly virtual coffee chats and team‑building activities.
• Open‑door policy: Managers and executives are always available for a quick chat.
• Inclusive environment that celebrates diverse perspectives and encourages innovation.
• Flexible work hours that respect your personal commitments while ensuring coverage for global customers.
• Annual virtual retreats and optional in‑person meet‑ups for team bonding.

Compensation & Benefits

We offer a competitive hourly rate of $18.00 to $25.00, depending on experience and skill level. In addition to your base pay, you’ll receive:

• Health, dental, and vision insurance (fully or partially covered).
• Paid time off (vacation, sick leave, and personal days).
• Flexible spending account (FSA) and health savings account (HSA) options.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Professional development stipend for courses, certifications, or conferences.
• Remote work stipend to support home office setup and internet connectivity.

How to Apply

Ready to bring your customer‑service expertise to a dynamic, remote team? Click the link below to submit your application and join brighthush in shaping the future of customer experience.

Alternatively, you can explore the role directly on our careers portal: