Seasoned Remote Automotive Customer Service Specialist – Dealer Support & Order Management – Ohio Residents – Full‑Time – Join brighthush

About brighthush

brighthush is a forward‑thinking business services firm that thrives on delivering exceptional experiences to both clients and associates. With a focus on customer care, technical support, and innovative solutions, we empower automotive dealerships to streamline their operations and elevate customer satisfaction. Our culture is built on humility, collaboration, and a relentless pursuit of excellence. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your skills can grow, your voice can be heard, and your impact can be felt across the industry.

Why This Role Is a Great Fit for You

Imagine a career where you can work from the comfort of your home, collaborate with a supportive team, and make a tangible difference for automotive dealerships across the country. This role offers:

• Work-from-home flexibility with a structured schedule that respects your personal life.
• No weekend shifts – focus on work‑life balance.
• Paid, structured training that covers everything from order processing to warranty management.
• All necessary equipment supplied, including a high‑speed wired internet connection.
• Competitive hourly rate starting at $13, with opportunities for overtime and performance bonuses.
• Access to a full suite of benefits – health, dental, vision, retirement, and wellness programs.
• Professional development pathways that can lead to supervisory or specialized roles.

Role Overview

As a Remote Automotive Customer Service Specialist – Dealer Support & Order Management, you will serve as the frontline resource for automotive dealerships that rely on brighthush to manage orders, track shipments, and resolve warranty inquiries. This full‑time, Ohio‑resident position is designed for individuals who are passionate about problem‑solving, enjoy working in a fast‑paced environment, and are eager to learn the intricacies of the automotive supply chain. No prior automotive knowledge is required – brighthush will provide comprehensive training to equip you with the expertise you need to succeed.

Key Responsibilities

Your day‑to‑day tasks will revolve around delivering top‑notch service to our dealership partners. You’ll handle inbound and outbound communications across multiple channels, ensuring that every interaction reflects brighthush’s commitment to excellence.

• Provide exceptional service via phone, live chat, email, and other communication platforms.
• Research and resolve order‑related inquiries, including vehicle shipments, parts requests, and warranty issues.
• Track vehicle shipments and update dealership partners on status changes.
• Escalate critical orders to the appropriate internal teams while maintaining clear documentation.
• Offer timely, accurate solutions that keep dealership partners satisfied and operations running smoothly.
• Maintain a positive, upbeat attitude even during high‑volume periods.
• Document all interactions in the CRM system with precision and attention to detail.
• Collaborate with cross‑functional teams—logistics, procurement, and technical support—to resolve complex issues.
• Participate in continuous improvement initiatives to enhance customer experience and operational efficiency.
• Adhere to all compliance and security protocols to protect sensitive customer data.

Essential Qualifications

We’re looking for candidates who bring a blend of technical aptitude, strong communication skills, and a customer‑first mindset.

• High school diploma or equivalent; any additional coursework or certifications are a plus.
• Minimum of two years of customer service experience in a call center, retail, hospitality, or similar environment.
• Proficient computer skills, including typing speed of at least 40 words per minute and the ability to multitask across applications.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving abilities and the capacity to act as a consultant for dealership partners.
• Detail‑oriented with a solid work ethic and the ability to meet deadlines.
• Reliable, punctual, and able to adhere to a structured schedule.
• Ability to pass a pre‑employment background check and drug screen.

Preferred Qualifications

While not mandatory, the following qualifications will give you an edge:

• Associate’s or bachelor’s degree in business, logistics, or a related field.
• Experience in the automotive industry—whether in sales, service, or supply chain.
• Familiarity with CRM systems and data entry best practices.
• Knowledge of automotive parts, warranties, or dealership operations.
• Experience working remotely with a high‑speed wired internet connection.

Skills & Competencies

Success in this role requires a blend of hard and soft skills. Below are the core competencies that will help you thrive at brighthush:

• Technical Proficiency: Comfortable navigating multiple software platforms, including CRM, order management, and communication tools.
• Communication: Clear, concise, and empathetic communication across phone, chat, and email.
• Time Management: Prioritize tasks effectively in a dynamic environment.
• Adaptability: Quickly adjust to new processes, tools, and dealership needs.
• Collaboration: Work seamlessly with teammates and cross‑functional partners.
• Customer‑Centric Mindset: Always put the dealership partner’s needs first.
• Analytical Thinking: Ability to interpret data and identify trends to improve service quality.
• Resilience: Maintain composure under pressure and bounce back from setbacks.

Career Growth & Learning Opportunities

At brighthush, we believe that continuous learning is the key to both personal and professional growth. As a Remote Automotive Customer Service Specialist, you’ll have access to:

• Structured onboarding and ongoing training modules covering automotive supply chain, warranty processes, and advanced customer service techniques.
• Mentorship programs that pair you with experienced associates for guidance and career advice.
• Internal mobility pathways that can lead to supervisory roles, technical support positions, or specialized dealership partnership teams.
• Access to industry conferences, webinars, and certifications that enhance your skill set.
• Regular performance reviews that provide actionable feedback and set clear goals for advancement.
• Opportunities to lead projects or initiatives that directly impact customer satisfaction and operational efficiency.

Work Environment & Company Culture

brighthush values a culture of respect, inclusion, and innovation. Our remote workforce enjoys:

• Flexible work hours that align with dealership partner needs while respecting your personal schedule.
• A supportive team environment where collaboration and knowledge sharing are encouraged.
• Regular virtual team meetings, social events, and recognition programs that foster a sense of belonging.
• Opportunities to contribute ideas that shape the future of our services and processes.
• A commitment to diversity, equity, and inclusion—every voice matters.
• Access to a digital community platform where you can connect with peers, share best practices, and celebrate successes.

Compensation & Benefits

While the base hourly rate starts at $13, brighthush offers a comprehensive benefits package designed to support your well‑being and future:

• Health & Wellness: Medical, dental, and vision coverage with a range of plan options.
• Financial Security: 401(k) with company match, flexible spending accounts (FSA), and life insurance.
• Disability Coverage: Short‑ and long‑term disability insurance paid by the company.
• Wellness Resources: 24/7 access to virtual medical consultations, nurse help desk, and wellness programs.
• Paid Time Off: Generous PTO policy, holidays, and sick leave.
• Additional Perks: Employee discounts, wellness rewards, and a supportive learning environment.
• Performance Bonuses: Opportunities to earn extra income based on individual and team performance.

Remote Work Requirements

To maintain the high level of service our dealership partners expect, we require the following from all remote associates:

• Ohio residency.
• A dedicated, distraction‑free workspace.
• High‑speed wired internet connection (cable or fiber) with a stable Ethernet cable to the computer.
• Reliable computer hardware that meets the minimum specifications outlined in the onboarding guide.
• Compliance with all security protocols, including VPN usage and secure data handling.
• Availability to work during core hours that align with dealership partner needs.

How to Apply

Ready to join the brighthush family? Submit your application through our careers portal and take the first step toward a rewarding career in automotive customer service.

• Visit brighthush Careers to view the full job posting and apply.
• Have questions? Chat live with a brighthush Talent Acquisition Specialist during the following hours: M‑F 8 a.m. – 5 p.m. Eastern.
• For after‑hours inquiries, expect a response the next business day.

Closing

At brighthush, we’re not just building careers—we’re building a community that thrives on innovation, respect, and shared success. If you’re ready to bring your customer‑service expertise to the automotive industry, to learn new skills, and to grow within a supportive, forward‑thinking organization, we encourage you to apply today. Your journey to a fulfilling, remote career starts here.