Seasoned Remote Automotive Customer Support Specialist – New Brunswick, Canada – Bilingual, Tech‑Savvy Role Delivering Exceptional Customer Delight & Innovation for brighthush

Welcome to brighthush – Where Innovation Meets Customer Delight

At brighthush, we’re more than a service provider; we’re a catalyst for transformation across the automotive, healthcare, insurance, and legal landscapes. Our mission is simple yet powerful: to empower partners with the tools, insights, and support they need to deliver unforgettable customer experiences. Whether a vehicle owner is navigating warranty coverage or a client requires urgent roadside assistance, we stand as the trusted voice that turns challenges into opportunities.

About brighthush

Founded on the belief that technology and empathy can coexist, brighthush has grown into a global leader in customer experience solutions. We partner with leading automotive brands, dealerships, and service providers to streamline support, reduce friction, and elevate brand loyalty. Our remote‑first culture means you can work from anywhere in Canada while staying connected to a vibrant, collaborative team that values innovation, inclusion, and continuous learning.

Why This Role is a Game Changer

As a Remote Automotive Customer Support Specialist in New Brunswick, you will be the frontline advocate for thousands of vehicle owners. Your calm, solution‑focused communication will:

• Reduce customer stress and build lasting loyalty.
• Reinforce the reputation of the automotive brands we support.
• Shape the future of customer service in a rapidly evolving industry.
• Drive measurable improvements in customer satisfaction scores.

This is more than a job; it’s an opportunity to make a tangible impact on people’s lives while advancing your own career.

Key Responsibilities

• Customer Interaction: Handle inbound calls, emails, and chat inquiries from vehicle owners regarding warranty coverage, repair status, dealership issues, and vehicle features.
• Problem Resolution: Diagnose issues, provide clear explanations, and guide customers through troubleshooting steps or escalation processes.
• Data Management: Accurately log customer interactions in our CRM, ensuring all details are up‑to‑date and compliant with privacy regulations.
• Collaboration: Work closely with technical support, field technicians, and dealership partners to coordinate solutions and follow‑ups.
• Process Improvement: Identify recurring pain points and propose enhancements to scripts, knowledge bases, and workflow automation.
• Compliance & Quality: Adhere to company policies, quality standards, and regulatory requirements while maintaining a high level of professionalism.
• Technology Utilization: Leverage brighthush Office 365, brighthush Teams, and brighthush Windows tools; navigate multiple systems and use mapping tools for location‑based support.
• AI Integration: Employ approved AI tools—such as automated workflows, data‑driven recommendations, and drafting assistants—to increase efficiency and accuracy.

Essential Qualifications

• Canadian residency (must be a legal resident of Canada).
• Minimum age of 18 years.
• High school diploma or equivalent.
• At least 6 months of proven experience in a customer service role.
• Fluency in both English and French (written and verbal).
• Strong problem‑solving, empathy, adaptability, and reliability.
• Proficiency with brighthush Office 365, brighthush Teams, and brighthush Windows operating systems.
• Ability to navigate multiple systems and use mapping tools such as brighthush Maps.
• Flexibility to work various shifts, including nights, evenings, and weekends.
• Successful completion of a background check.

Preferred Qualifications

• Experience in the automotive or related service industry.
• Knowledge of warranty processes and dealership operations.
• Previous remote work experience with a strong home‑office setup.
• Familiarity with AI‑powered customer support tools.
• Additional languages beyond English and French.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication in both English and French.
• Technical Proficiency: Comfortable using CRM systems, brighthush Office, and virtual collaboration tools.
• Problem Solving: Ability to analyze complex issues and devise effective solutions quickly.
• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into positive experiences.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Team Collaboration: Work effectively with cross‑functional teams, both remote and in‑person.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Support Specialist, you’ll have access to:

• Hands‑on, paid virtual classroom training covering product knowledge, customer engagement techniques, and advanced troubleshooting.
• Ongoing job‑specific training modules to keep you at the forefront of industry best practices.
• Mentorship programs pairing you with senior agents and managers.
• Clear career pathways to roles such as Team Lead, Quality Analyst, or Technical Support Specialist.
• Regular performance reviews and development plans tailored to your goals.
• Opportunities to lead cross‑functional projects, enhancing your leadership and project management skills.

Work Environment & Culture

brighthush fosters a supportive, inclusive, and high‑energy culture—even from a remote setting. You’ll be part of a community that values:

• Recognition: Celebrate wins through shout‑outs, spot bonuses, and team shout‑outs.
• Engagement: Participate in virtual coffee chats, game nights, and wellness challenges.
• Transparency: Open communication from leadership about company goals and initiatives.
• Diversity & Inclusion: A workplace where every voice is heard and respected.
• Work‑Life Balance: Flexible scheduling and a focus on mental and physical well‑being.
• Continuous Learning: Access to industry conferences, webinars, and skill‑building courses.

Compensation & Benefits

We offer a competitive hourly rate of $15.00 to $19.35 per hour, adjusted based on your province of residence. In addition, you’ll receive:

• Comprehensive benefits package: medical, dental, vision, and life insurance.
• Company‑matched RRSP contributions.
• Paid vacation time and paid holidays.
• Complimentary Roadside Assistance membership.
• Employee Assistance Program (EAP) and wellness initiatives.
• All necessary equipment provided—no upfront investment required.
• Annual performance‑based bonus potential.

Home Office Setup Requirements

• Hardwired internet connection with a minimum download speed of 10.0 Mbps and upload speed of 5.0 Mbps.
• Quiet, distraction‑free workspace with webcam capability for training and live calls.
• Reliable power supply and backup options for uninterrupted service.
• Ergonomic chair and desk to support long‑duration calls.
• High‑definition webcam and noise‑cancelling headset for clear communication.

How to Apply

Ready to become the trusted voice for vehicle owners across New Brunswick? Click the link below to submit your application and join the brighthush family. We’re excited to review your experience and discuss how you can contribute to our mission of delivering world‑class customer service.

Apply to this Job

Equal Opportunity Employer

brighthush is an equal‑opportunity employer committed to fostering a diverse, inclusive, and equitable work environment. We celebrate differences and provide accommodations throughout the recruitment process to ensure a positive and accessible experience for all candidates.

Join Our Team Today

At brighthush, your voice matters. If you’re passionate about automotive customer support, thrive in a fast‑moving environment, and want to grow with a forward‑thinking organization, we want to hear from you. Apply now and help us shape the future of customer experience.