Seasoned Remote Bilingual Customer Champion – English & Spanish – Driving CX, Technical Support, and Sales Excellence at brighthush

About brighthush

brighthush is a trailblazing, tech‑enabled services firm that is redefining how businesses connect with their customers. With a portfolio that spans customer experience (CX), business process outsourcing (BPO), and “everything as a service” (XaaS), we empower organizations across diverse industries to deliver seamless, data‑driven interactions at scale. Our culture is built on innovation, collaboration, and a relentless focus on customer delight. As a remote‑first company, we give our people the flexibility to work from anywhere while staying tightly connected through cutting‑edge collaboration tools and a vibrant virtual community.

Why Join brighthush?

At brighthush, you’ll be part of a high‑impact team that shapes the future of customer engagement. We offer:

• Competitive salary and performance‑based bonuses
• Comprehensive health, dental, and vision coverage (including telehealth)
• Generous paid time off and flexible holiday scheduling
• Unlimited learning budget for courses, certifications, and conferences
• Annual wellness stipend and virtual fitness challenges
• Equity participation for senior roles and high performers
• Regular virtual team events, hackathons, and mentorship programs

Role Overview

We are seeking a Remote Bilingual Customer Champion who thrives in a fast‑paced, high‑volume environment. You will be the frontline voice for brighthush’s national client base, handling a mix of customer service, technical support, and sales interactions. Your primary mission is to resolve issues efficiently, upsell relevant solutions, and document every interaction with precision—all while maintaining the highest standards of confidentiality and professionalism.

Key Responsibilities

• Handle inbound and outbound customer interactions in both English and Spanish, ensuring a consistent, friendly, and solution‑oriented experience.
• Diagnose and troubleshoot technical issues across a range of products and services, escalating complex problems to specialized teams when necessary.
• Identify and execute upsell and cross‑sell opportunities during customer conversations, aligning solutions with client needs and business goals.
• Accurately document all customer interactions, claims, and resolutions in the CRM system, maintaining data integrity and compliance with privacy regulations.
• Follow established scripts and guidelines while adapting communication style to individual customer personalities and contexts.
• Collaborate with cross‑functional teams—sales, product, engineering—to provide feedback on product usability and customer pain points.
• Participate in continuous improvement initiatives, sharing insights that help refine processes, scripts, and training materials.
• Maintain a deep understanding of brighthush’s product portfolio, industry trends, and competitive landscape.
• Adhere to service level agreements (SLAs) and key performance indicators (KPIs), consistently meeting or exceeding targets for first‑contact resolution, customer satisfaction, and sales conversion.
• Stay current with emerging technologies and best practices in customer experience, technical support, and bilingual communication.

Essential Qualifications

• Bachelor’s degree in Business, Communications, Information Technology, or a related field (or equivalent experience).
• Minimum of 2 years of experience in a customer‑facing role, preferably in a BPO, tech support, or sales environment.
• Fluency in English and Spanish (both written and spoken) with a proven track record of delivering high‑quality bilingual support.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
• Proficiency with CRM platforms (e.g., brighthush, brighthush) and ticketing systems.
• Comfortable using multiple digital tools simultaneously (e.g., chat, email, phone, screen‑share).
• High level of professionalism, integrity, and commitment to confidentiality.
• Self‑motivated, energetic, and a natural team player who thrives in a collaborative, remote setting.

Preferred Qualifications

• Experience in the tech industry, particularly with SaaS or cloud‑based solutions.
• Knowledge of customer experience metrics (CSAT, NPS, CES) and how to influence them positively.
• Prior exposure to sales or account‑management roles, with a demonstrated ability to meet or exceed revenue targets.
• Technical background or certifications (e.g., brighthush A+, brighthush Certified Solutions Associate).
• Experience working in a remote‑first organization with distributed teams.
• Familiarity with data privacy regulations such as GDPR or CCPA.

Core Skills & Competencies

• Multilingual communication and cultural sensitivity.
• Customer‑centric mindset with a passion for problem resolution.
• Analytical thinking and data‑driven decision making.
• Adaptability to rapidly changing priorities and technologies.
• Strong time‑management and organizational skills.
• Resilience and emotional intelligence in high‑stress situations.
• Team collaboration and knowledge sharing.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Champion, you will have the chance to:

• Progress into senior support or sales roles, such as Senior Customer Success Manager or Account Executive.
• Transition into specialized technical tracks (e.g., Solutions Architect, Product Support Lead).
• Take on leadership responsibilities, including team lead or project manager positions.
• Participate in our internal “Leadership Academy,” a structured program that covers coaching, conflict resolution, and strategic thinking.
• Earn certifications and attend industry conferences at no cost, supported by our annual learning budget.
• Contribute to product development by providing customer insights that shape future features and enhancements.

Work Environment & Culture at brighthush

Our remote‑first model means you can work from any location that offers a stable internet connection. We foster a culture of trust, transparency, and continuous improvement. Key cultural pillars include:

• Inclusivity: We celebrate diversity and encourage every voice to be heard.
• Collaboration: Cross‑functional teams work together to solve complex problems.
• Innovation: We invest in new tools and processes that keep us ahead of the curve.
• Well‑being: Flexible schedules, mental health resources, and virtual social events help maintain work‑life balance.
• Recognition: Regular shout‑outs, peer‑to‑peer awards, and milestone celebrations keep morale high.

Compensation & Benefits (General Overview)

While specific figures vary by role and experience, brighthush offers:

• Competitive base salary aligned with industry standards for remote bilingual support roles.
• Performance‑based bonuses tied to customer satisfaction scores, resolution times, and sales targets.
• Health, dental, and vision insurance plans with telehealth options.
• 401(k) matching program and equity opportunities for eligible employees.
• Paid time off (PTO), sick leave, and flexible holiday scheduling.
• Annual wellness stipend to support fitness, nutrition, and mental health.
• Unlimited learning budget for courses, certifications, and conferences.
• Regular virtual team events, hackathons, and mentorship programs.

Ready to Make an Impact?

If you are a bilingual professional who loves solving problems, driving customer delight, and contributing to a fast‑growing tech‑enabled services company, we want to hear from you. Join brighthush as a Remote Bilingual Customer Champion and become part of a team that is reshaping the future of customer experience.

Apply today and start your journey with brighthush—where your skills, passion, and ambition will be celebrated and rewarded.