Seasoned Remote Bilingual Customer Experience Center Specialist – Delivering Exceptional Service, Seamless Appointment Coordination, and Premier Automotive Support for brighthush

About brighthush

brighthush is not just a dealership group; it is a global movement that redefines the automotive journey. With a presence in over 250 dealerships and collision centers across the United States and the United Kingdom, brighthush stands as the fourth‑largest dealership group in the U.S. and a global leader in integrated automotive solutions. Our mission is simple yet powerful: to create a fully seamless experience from the moment a customer discovers a vehicle to the day they drive it home, and beyond. We blend cutting‑edge technology, a customer‑first philosophy, and a culture that empowers every team member to deliver excellence.

Our success is built on three pillars: innovation, integrity, and inclusion. We invest heavily in people, technology, and operational excellence to shape the future of automotive service. If you thrive in a fast‑paced, data‑driven environment and want to be part of a team that values transparency, teamwork, and continuous improvement, brighthush is the place for you.

Position Overview

We are seeking a Remote Bilingual Customer Experience Center Specialist who will serve as the first point of contact for customers seeking vehicle service. This role is pivotal in delivering an exceptional customer experience while connecting customers with the appropriate dealership resources. The position is fully remote, but candidates must reside within the Greater Houston area.

As a bilingual (English/Spanish) specialist, you will engage with customers who contact us directly, providing guidance on maintenance recommendations, warranty questions, roadside assistance, and appointment scheduling. Your interactions will reflect brighthush’s commitment to outstanding customer service and reinforce the brighthush brand.

Key Responsibilities

Customer Service Excellence

• Serve as the primary point of contact for inbound customer calls regarding vehicle service needs.
• Deliver exceptional customer service by professionally addressing questions and concerns.
• Build positive relationships while representing the brighthush brand with integrity and professionalism.
• Maintain a high level of customer satisfaction by consistently exceeding service expectations.

Appointment Scheduling & Coordination

• Schedule service appointments for multiple dealership locations while maximizing service lane efficiency.
• Recommend appropriate appointments based on customer needs, manufacturer maintenance schedules, and dealership availability.
• Confirm appointment details and provide customers with clear service expectations, including estimated wait times and service costs.
• Utilize advanced scheduling software to optimize resource allocation and reduce customer wait times.

Customer Support & Issue Resolution

• Respond to inquiries related to vehicle maintenance, service pricing, warranty coverage, roadside assistance, and vehicle status updates.
• Resolve customer concerns or coordinate with dealership personnel to ensure timely resolution.
• Escalate complex issues to the appropriate internal teams while maintaining clear communication with the customer.
• Document all interactions accurately to support future service improvements and quality audits.

Documentation & System Management

• Accurately document customer interactions and appointment details within multiple computer systems.
• Maintain complete and accurate customer records while adhering to brighthush standards.
• Navigate multiple applications simultaneously while maintaining productivity and service quality.
• Ensure data integrity and confidentiality in compliance with company policies and regulatory requirements.

Team Collaboration & Performance

• Partner with dealership Service Advisors, Service Managers, and other internal teams to support a seamless customer experience.
• Contribute to team performance goals while maintaining high customer satisfaction standards.
• Demonstrate behaviors consistent with brighthush’s values of integrity, transparency, professionalism, teamwork, and respect.
• Participate in regular team huddles and performance reviews to share insights and drive continuous improvement.

Essential Qualifications

• Minimum six months of experience in customer service, call center, retail, hospitality, or appointment scheduling.
• Excellent verbal communication and active listening skills.
• Strong customer service and problem‑solving abilities.
• Comfortable recommending services and securing appointments when appropriate.
• Proficient computer skills with the ability to navigate multiple systems simultaneously.
• Excellent organizational skills with strong attention to detail.
• Reliable attendance and the ability to work independently in a remote environment.
• Professional home office with high‑speed internet (minimum 30 Mbps).
• Must reside within the Greater Houston area.

Preferred Qualifications

• Bilingual (English/Spanish) proficiency.
• Experience in an automotive dealership or service environment.
• Experience with appointment scheduling or customer contact center environments.
• Knowledge of automotive maintenance schedules and warranty programs.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong multitasking ability in a fast‑paced environment.
• Effective time management and prioritization skills.
• Adaptability to changing priorities and customer needs.
• Team player who thrives in a collaborative, remote setting.
• Proactive problem‑solving and decision‑making capabilities.
• High emotional intelligence and cultural sensitivity.
• Proficiency with CRM platforms, scheduling software, and Microsoft Office Suite.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Comprehensive paid training programs that cover customer service best practices, automotive knowledge, and technology tools.
• Annual performance reviews with merit increases and clear pathways to advance into supervisory or managerial roles.
• Cross‑functional learning opportunities across sales, service, and digital retail teams.
• Mentorship programs that pair you with experienced leaders in the automotive industry.
• Continuous learning resources, including webinars, workshops, and industry certifications.
• Opportunities to lead process improvement projects and contribute to company‑wide initiatives.

Work Environment & Company Culture

Our remote work model empowers you to balance professional and personal commitments while staying connected to a vibrant, high‑energy team. You will experience:

• A culture that values integrity, transparency, and respect.
• Collaborative teamwork across multiple dealership locations.
• Recognition programs that celebrate outstanding customer service.
• A supportive environment that encourages innovation and continuous improvement.
• Flexibility to work from a home office that meets our high‑speed internet requirement.
• Regular virtual team building events and wellness initiatives.

Compensation & Benefits

• Competitive hourly rate of $15.00 per hour with overtime opportunities.
• Monthly performance bonus potential based on customer satisfaction metrics.
• Technology allowance of $80 per month to support your home office setup.
• Paid training and development programs.
• Annual performance reviews with merit increases.
• Performance‑based paid time off.
• Employee discounts on brighthush vehicles, parts, and service.
• Referral bonus opportunities of up to $800 for successful hires.
• Health, dental, and vision insurance options for full‑time employees.
• 401(k) retirement plan with company match.
• Employee assistance program and wellness resources.

Schedule & Availability

Candidates must be available to work one of the following shifts:

• 10:00 AM – 7:00 PM
• 10:30 AM – 7:30 PM
• 11:00 AM – 8:00 PM

Additional requirements include rotating Saturdays (work one Saturday, followed by two Saturdays off) and every Sunday off.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre‑employment requirements in accordance with federal, state, and local law.

Ready to Join brighthush?

If you are passionate about delivering world‑class customer service, thrive in a fast‑paced remote environment, and are eager to grow your career in the automotive industry, we want to hear from you. Apply today and become a vital part of the brighthush team!