Seasoned Remote Bilingual Customer Experience Specialist – Insurance & Membership Support (English & Spanish) – Champion Member Success, Loyalty, and Advocacy at brighthush

Welcome to brighthush – Where Every Member’s Journey Matters

At brighthush, we’re more than an insurance and membership provider; we’re a community that empowers people to live confidently, no matter where life takes them. With a heritage that stretches back over a century, we’ve evolved from a local roadside assistance service into a national leader in comprehensive insurance solutions and membership benefits. Our core belief is simple: exceptional customer experience is the foundation of lasting loyalty and trust.

As a fully remote, customer‑centric organization, we celebrate diversity, champion inclusion, and reward high performance. If you thrive in fast‑paced environments, love solving real problems, and want to make a tangible impact on millions of lives, brighthush is the place for you.

Why brighthush is the Ideal Place to Grow Your Career

• Fully Remote Flexibility: Work from any U.S. location with a schedule that respects your personal commitments.
• Competitive Compensation: Earn a base hourly rate that reflects your experience, plus a $1.00 bonus for English/Spanish fluency and opportunities for overtime and performance incentives.
• Comprehensive Benefits: Health, dental, vision, 401(k) with company match, pension, tuition assistance, paid parental leave, wellness programs, and more.
• Clear Career Pathways: Structured progression from frontline support to leadership roles, backed by mentorship and internal mobility.
• Culture of Excellence: Continuous coaching, real‑time feedback, and a collaborative environment that values every voice.
• Community Impact: Floating holidays, paid volunteer time, and employee discounts on travel, entertainment, and services.

Key Responsibilities

As a Remote Bilingual Customer Experience Specialist, you will be the first point of contact for members seeking assistance with insurance products and membership services. Your role will involve:

• Answering inbound calls and responding to live chat inquiries from members across the United States.
• Providing accurate, timely information about insurance coverage, policy details, and membership benefits.
• Diagnosing member issues and delivering personalized, proactive solutions that align with their needs.
• Recommending relevant products and services—such as roadside assistance, travel insurance, or vehicle protection plans—to enhance member value.
• Using strong communication skills to build rapport, manage expectations, and resolve conflicts with empathy and professionalism.
• Thinking quickly and critically in a non‑scripted environment, adapting responses to each unique situation.
• Navigating multiple computer systems, CRM tools, and knowledge bases simultaneously while maintaining active listening.
• Maintaining a positive, can‑do attitude in a fast‑paced, evolving environment.
• Participating in ongoing coaching, training sessions, and performance reviews to continually improve your skills.
• Collaborating with cross‑functional teams—such as underwriting, claims, and product development—to provide seamless member experiences.

Essential Qualifications

• High school diploma or GED (college coursework or degree is a plus).
• Minimum of 1 year of customer service experience, preferably in a call center or insurance context.
• Fluency in English and Spanish (written and spoken) with a proven ability to handle bilingual conversations.
• Strong written, verbal, and listening communication skills.
• Proficiency in navigating computer systems, CRM platforms, and Microsoft Office Suite.
• Excellent multitasking abilities and the capacity to manage multiple calls or chats simultaneously.
• Adaptability to change, a flexible mindset, and a willingness to learn new processes and technologies.
• Positive, solution‑oriented attitude with a strong customer‑first focus.

Preferred Qualifications

• Experience in the insurance industry, including knowledge of policy types, coverage limits, and claim processes.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Knowledge of CRM systems such as Salesforce, Zendesk, or similar platforms.
• Experience with data entry, reporting, and analytics tools.
• Additional language skills beyond English and Spanish.
• Certification or coursework in customer service, conflict resolution, or related fields.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping people and a genuine desire to solve problems.
• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Technical Proficiency: Comfortable with multiple software applications and quick to learn new tools.
• Analytical Thinking: Ability to assess situations, identify root causes, and propose effective solutions.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity in a remote setting.
• Team Collaboration: Work effectively with colleagues, managers, and cross‑functional teams.
• Resilience & Adaptability: Thrive under pressure, handle change, and maintain composure during challenging interactions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Specialist, you will have access to:

• Structured onboarding and a 100% virtual training program lasting approximately four months.
• Ongoing coaching, mentorship, and performance reviews to help you refine your skills.
• Internal job boards and career development plans that enable you to move into roles such as Senior Support Specialist, Team Lead, Operations Analyst, or Product Specialist.
• Access to tuition assistance for relevant courses, certifications, or degree programs.
• Participation in cross‑departmental projects, giving you exposure to underwriting, claims, and product development.
• Leadership development programs for high‑potential employees.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our remote workforce enjoys:

• Flexible work hours that accommodate different time zones and personal commitments.
• Regular virtual team meetings, town halls, and social events to build community.
• Access to a digital knowledge base, peer‑to‑peer support, and real‑time coaching.
• A commitment to mental and physical well‑being through wellness programs, virtual fitness classes, and health resources.
• Recognition programs that celebrate achievements, milestones, and exceptional service.

Compensation & Benefits

• Base Pay: Competitive hourly rate commensurate with experience.
• Language Bonus: $1.00 per hour for English/Spanish fluency (subject to assessment).
• Health Coverage: Comprehensive medical, dental, and vision plans for employees and eligible dependents.
• Retirement Savings: 401(k) plan with company match and pension options.
• Paid Time Off: Floating holidays, PTO for community volunteer programs, and paid parental leave.
• Wellness Programs: Access to mental health resources, virtual fitness classes, and wellness stipends.
• Employee Discounts: Savings on travel, entertainment, services, and brighthush products.
• Technology Stipend: Company‑provided computer and partial internet reimbursement.
• Professional Development: Tuition assistance, certifications, and internal training.

How to Apply

If you’re ready to join a forward‑thinking, customer‑centric organization that values your voice and rewards your dedication, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you would be a great fit for the Remote Bilingual Customer Experience Specialist role at brighthush.

We look forward to welcoming you to our team and helping you grow both personally and professionally.

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