Seasoned Remote Bilingual Customer Service Specialist – Driving High‑Impact Multilingual Support, Translation, and Public Service Excellence for brighthush in El Paso, TX

About brighthush

brighthush is a trailblazer in public‑sector technology, turning complex government, municipal, and nonprofit challenges into seamless, user‑centric solutions. Since its humble beginnings in the mid‑1970s, the company has evolved into a global powerhouse that blends data analytics, cloud infrastructure, and intuitive design to streamline service delivery and elevate citizen experiences. Our mission is simple yet profound: bridge the gap between public services and the communities they serve, ensuring every interaction is accurate, culturally sensitive, and effortlessly efficient.

As a remote‑first organization, brighthush champions flexibility, diversity, and inclusion. We believe that the best ideas emerge when people feel empowered to bring their whole selves to work. Whether you are a seasoned professional or just beginning your career, you will find a supportive environment where you can grow, learn, and make a tangible impact on communities across the nation.

Why brighthush is the Right Choice for Your Career

• Impactful Work: Every call, chat, or email you handle directly supports individuals and families navigating complex public programs. Your role helps people access the services they need, improving lives across the country.
• Remote Flexibility: Work from the comfort of your home office while staying connected to a vibrant team of experts. We provide all the equipment you need and a brief onsite orientation for equipment setup.
• Competitive Compensation: We offer a comprehensive benefits package that includes health, life, and disability insurance, a retirement savings plan, paid holidays, and paid time off.
• Growth & Development: Continuous learning is at the core of our culture. You’ll receive regular training, access to professional development resources, and clear pathways for career advancement.
• Diversity & Inclusion: brighthush is proud to be an equal‑opportunity employer. We celebrate diverse perspectives and are committed to creating an inclusive workplace for all employees.

Role Overview

As a Remote Bilingual Customer Service Specialist, you will be the frontline advocate for our customers, ensuring they receive timely, accurate, and culturally appropriate support. You will serve as the bridge between complex public‑sector programs and the people who rely on them, delivering exceptional service in both English and Spanish.

Key Responsibilities

• Answer inbound customer inquiries via telephone, Interactive Voice Response (IVR), web chat, and other approved channels while maintaining high performance standards.
• Provide clear, accurate information about programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers.
• Document every interaction—questions, complaints, comments, actions taken, and transactions—in our customer relationship management (CRM) system.
• Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness.
• Navigate multiple computer systems simultaneously while interacting with customers and performing data entry with precision.
• Facilitate the fulfillment of customer requests for materials via mail, email, or electronic delivery, ensuring timely and accurate delivery.
• Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines.
• Resolve routine issues and ensure appropriate actions or updates are completed.
• Escalate unresolved, complex, or sensitive issues to designated staff or departments for further investigation or resolution.
• Provide translation or interpretation services for non‑English speaking customers, following established procedures.
• Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery.
• Meet Quality Assurance (QA), productivity, and other key performance metrics.
• Attend required meetings and trainings to stay current on all programs, systems, policies, and procedures.
• Perform other related duties as assigned by management.

Essential Qualifications

• High school diploma or GED required; equivalent combination of education and experience accepted.
• 0–6 months of relevant professional experience, or equivalent experience.
• Fluency in English and Spanish (both written and spoken).
• Strong typing skills and basic computer aptitude in Windows and/or Mac.
• Ability to handle 100+ calls per day and manage multiple repetitive calls efficiently.
• High sense of urgency and ability to perform under pressure.
• Excellent organizational and prioritization skills.
• Commitment to confidentiality, privacy, and compliance with all policies and procedures.

Preferred Qualifications

• Prior experience in a customer service or call center environment.
• Experience providing translation or interpretation services.
• Knowledge of public‑sector programs or benefits administration.
• Experience with CRM systems and data entry tools.
• Strong problem‑solving skills and a proactive approach to customer satisfaction.
• Experience working remotely and managing time effectively.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication in both English and Spanish.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Customer‑Centric Mindset: Passion for helping people and a genuine desire to resolve their concerns.
• Adaptability: Ability to adjust to changing priorities, new systems, and evolving policies.
• Team Collaboration: Willingness to collaborate with colleagues, supervisors, and cross‑functional teams.
• Attention to Detail: Meticulous record‑keeping and data accuracy.
• Time Management: Efficiently manage workload while meeting performance metrics.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Bilingual Customer Service Specialist, you’ll have access to:

• Structured onboarding and continuous training programs that cover program knowledge, customer service best practices, and technical tools.
• Mentorship from experienced team members and leaders.
• Opportunities to transition into specialized roles such as Program Specialist, Quality Assurance Analyst, or Training Coordinator.
• Leadership development programs for high‑potential employees.
• Cross‑functional projects that expose you to different aspects of our operations.
• Regular performance reviews that help you set and achieve career goals.

Work Environment & Company Culture

brighthush fosters a culture of respect, collaboration, and continuous improvement. Even though we operate remotely, we maintain strong connections through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Digital collaboration tools that enable real‑time communication and project management.
• Inclusive policies that support work‑life balance, such as flexible scheduling and remote work options.
• Recognition programs that celebrate achievements, milestones, and contributions.
• Community outreach initiatives that allow employees to give back and engage with local communities.

Compensation & Benefits

While specific salary ranges are not disclosed in this posting, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market rates.
• Short‑term and long‑term incentive programs tied to performance.
• Program‑specific awards and recognition.
• Health, dental, and vision insurance plans.
• Life and disability insurance coverage.
• 401(k) retirement savings plan with company match.
• Paid holidays, paid time off (PTO), and sick leave.
• Equipment stipend and provision of necessary hardware for remote work.
• Access to professional development resources and tuition reimbursement.
• Potential eligibility for H1B sponsorship for qualified international candidates.

How to Apply

Ready to make a difference and grow your career with brighthush? Submit your application through the link below. We look forward to learning how your skills and passion align with our mission to improve public service delivery.

Apply to this Remote Bilingual Customer Service Specialist position