Seasoned Remote Billing & Patient Support Specialist – Customer Service Champion – Elevate Patient Experience & Drive Billing Excellence at brighthush – Healthcare Finance & Patient Advocacy

Introduction: Join brighthush, a Trailblazer in Patient‑Centric Healthcare

brighthush has been a cornerstone of compassionate, high‑quality medical care in the Capital Region for over forty years. Our mission is simple yet profound: to put patients at the heart of every decision, every interaction, and every innovation. By blending clinical expertise with cutting‑edge technology—such as AI‑driven billing analytics, advanced electronic health records, and patient‑engagement platforms—we create a seamless journey that empowers patients and supports our dedicated healthcare professionals.

As we expand our reach and deepen our impact, we’re looking for a Remote Billing & Patient Support Specialist who thrives on customer service excellence, meticulous financial stewardship, and a passion for improving the patient experience. If you’re ready to be the first point of contact for patients navigating their billing journey, and you want to work in a culture that values continuous improvement, evidence‑based practices, and a relentless focus on outcomes, brighthush invites you to apply.

Key Responsibilities: Your Day‑to‑Day Impact

In this role, you will blend frontline customer service with precise billing operations. Your responsibilities will include:

• Patient Interaction: Answer incoming calls, emails, and chats from patients, addressing billing questions, insurance inquiries, and payment concerns with empathy and clarity.
• Issue Ownership: Take full ownership of each patient contact, ensuring timely follow‑ups and resolution of all billing matters.
• Collaboration with AR: Work closely with Accounts Receivable specialists to resolve credit, billing, and insurance discrepancies.
• Advocacy: Act as the patient’s advocate, ensuring a consistently positive experience that reflects brighthush’s values.
• Data Integrity: Identify, investigate, and correct inaccuracies in patient accounts to maintain flawless data.
• Payment Processing: Securely process credit card and alternative payment methods, posting them accurately to patient accounts.
• CRM Documentation: Log every interaction in the CRM, capturing details, follow‑up actions, and outcomes.
• Escalation Management: Escalate complex or unresolved issues to senior billing staff or management when necessary.
• Continuous Improvement: Participate in initiatives aimed at streamlining billing processes and enhancing patient satisfaction.
• Regulatory Knowledge: Stay current on medical billing codes, insurance policies, and regulatory requirements.
• Technology Adoption: Support the rollout of new billing software and patient communication tools.
• Training & Development: Contribute to the creation of training materials for new hires and ongoing staff education.
• Reporting: Assist in preparing monthly billing reports and variance analyses to inform leadership decisions.

Essential Qualifications: What We Expect

• High school diploma or equivalent; an associate’s or bachelor’s degree in business, healthcare administration, or a related field is a plus.
• At least one year of professional experience in a customer service or call center environment.
• Prior exposure to medical billing, insurance claims, or healthcare finance is highly desirable.
• Strong understanding of medical terminology, insurance plans, and reimbursement processes.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
• Proficiency in computer applications, including MS Office, CRM platforms, and billing software.
• Demonstrated problem‑solving abilities and a proactive approach to resolving patient concerns.
• Ability to multitask effectively in a fast‑paced environment while maintaining accuracy.
• Professional, poised demeanor under pressure, with a genuine commitment to patient care.

Preferred Qualifications: Bonus Skills

• Experience working in a remote or virtual customer service role.
• Knowledge of electronic health record (EHR) systems and billing modules.
• Certification in medical billing or health information management (e.g., CPC, CCA).
• Fluency in additional languages to serve a diverse patient population.
• Previous experience in a healthcare organization or a large, multi‑specialty practice.

Core Skills & Competencies: What Makes You Successful

• Customer‑Centric Mindset: A genuine desire to help patients feel heard, respected, and supported.
• Analytical Thinking: Ability to dissect complex billing scenarios and identify root causes.
• Attention to Detail: Precision in data entry and record‑keeping to avoid costly errors.
• Time Management: Prioritizing tasks and meeting deadlines in a remote setting.
• Adaptability: Flexibility to adjust to evolving processes, technologies, and patient needs.
• Team Collaboration: Working seamlessly with AR specialists, billing managers, and other departments.
• Conflict Resolution: Turning challenging conversations into positive outcomes.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Continuous Learning: Eagerness to stay current with industry trends, coding updates, and regulatory changes.

Career Growth & Learning Opportunities: Your Path at brighthush

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Billing & Patient Support Specialist, you will gain exposure to:

• Advanced medical billing and coding courses, with potential to earn industry certifications.
• Cross‑functional projects that deepen your understanding of healthcare operations.
• Leadership development programs designed for high‑performing employees.
• Mentorship from seasoned billing analysts and patient experience leaders.
• Opportunities to transition into roles such as Billing Analyst, Patient Experience Manager, or Healthcare Operations Coordinator.
• Access to an internal learning portal featuring webinars, case studies, and best‑practice guides.
• Annual performance reviews that align career goals with organizational objectives.

Work Environment & Company Culture: Remote, Yet Connected

brighthush fosters a culture of collaboration, innovation, and patient advocacy. Even though this role is remote, you will be fully integrated into our team through:

• Weekly virtual huddles and monthly all‑hands meetings.
• Access to an internal knowledge base, training modules, and real‑time support.
• A business‑casual dress code that encourages comfort and professionalism.
• Regular recognition of outstanding performance through awards, shout‑outs, and spot bonuses.
• Inclusive initiatives that celebrate diversity, equity, and belonging.
• Employee resource groups focused on wellness, mentorship, and community outreach.
• Flexible work hours that accommodate different time zones and personal commitments.

Compensation, Perks, and Benefits: We Value Your Contributions

While specific salary ranges are tailored to experience and qualifications, brighthush offers a competitive compensation package that includes:

• Health, dental, and vision insurance plans with generous coverage options.
• Life insurance and disability protection.
• Paid holidays, paid time off (PTO), and a flexible vacation policy.
• 401(k) retirement plan with company match.
• Remote work stipend to support home office setup.
• Professional development budget for courses, conferences, and certifications.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Employee assistance program (EAP) for confidential counseling and support.
• Annual wellness stipend for gym memberships, meditation apps, or other health‑related expenses.

Why Join brighthush? The Impact You’ll Make

When you become part of brighthush, you are not just filling a role—you are contributing to a mission that places patients at the heart of everything we do. You will:

• Make a tangible difference in patients’ lives by ensuring their billing concerns are resolved swiftly and accurately.
• Work alongside passionate healthcare professionals who value teamwork and continuous improvement.
• Enjoy the flexibility of remote work while receiving the same support and resources as on‑site colleagues.
• Benefit from a culture that rewards innovation, accountability, and a commitment to excellence.
• Be part of a forward‑looking organization that invests in technology, training, and employee growth.
• Join a community that celebrates diversity, equity, and belonging in every aspect of our operations.

Ready to Make an Impact? Apply Today

If you are a motivated, patient‑focused professional with a knack for problem solving and a desire to grow within a leading healthcare organization, we encourage you to apply today. Join brighthush and help us elevate the patient experience, one call at a time.