Seasoned Remote Customer Care Advocate – Virtual TRICARE Support Specialist (Kentucky) – Join brighthush for a Purpose‑Driven Career

About brighthush and the Opportunity

brighthush is more than a technology partner; it is a mission‑driven community that has been empowering military families, veterans, and service members since 2008. Rooted in a proud heritage as a Service‑Disabled Veteran and Minority‑Owned IT firm, brighthush has evolved into a trusted ally for both commercial and federal clients, delivering world‑class customer engagement solutions that blend cutting‑edge technology with a deep respect for the sacrifices of those who serve our nation.

Today, brighthush is expanding its virtual contact center footprint and is on the lookout for a dedicated Remote Customer Care Advocate to support TRICARE beneficiaries across Kentucky. This full‑time, long‑term role is 100 % remote, allowing you to work from the comfort of your home while staying connected to a vibrant, purpose‑driven community that values service, integrity, and excellence.

Whether you are a veteran, a transitioning service member, a National Guard or Reserve member, a military spouse, a wounded warrior, or a caregiver, brighthush welcomes you to apply. Our next cohort of hires begins on October 26, 2026, and we are committed to providing a seamless onboarding experience that respects your time and dedication.

Why Join brighthush?

• Purpose‑Driven Work: Every call you handle directly impacts the lives of veterans and their families, ensuring they receive the benefits and support they deserve.
• Remote Flexibility: Work from the comfort of your home while maintaining a professional environment that supports productivity and work‑life balance.
• Comprehensive Training: Complete an eight‑week paid virtual training program that equips you with the skills and knowledge to excel in a high‑impact role.
• Competitive Compensation & Benefits: Enjoy a robust benefits package that includes medical, dental, vision, FSA, 401(k), paid holidays, PTO, disability coverage, life insurance, and a $1,000 retention bonus for eligible employees.
• Career Growth: brighthush values internal mobility. As you demonstrate excellence, you’ll have opportunities to advance into supervisory roles, specialized support tracks, or broader client‑facing positions.
• Inclusive Culture: We celebrate diversity, foster collaboration, and champion the unique strengths that veterans, military families, and caregivers bring to the workplace.

Key Responsibilities

As a Remote Customer Care Advocate, you will be the frontline champion for TRICARE beneficiaries. Your day‑to‑day tasks will include:

• Responding to caller inquiries via telephone and written correspondence regarding benefits, contracts, eligibility, and claims.
• Utilizing a PC to extract information, document inquiries, and track activities in the client database.
• Maintaining meticulous records of inquiry outcomes to support accurate tracking and analysis.
• Coordinating with teammates to ensure timely handling of TRICARE member requests.
• Escalating complex issues to a virtual supervisor when necessary, while maintaining a proactive approach to problem resolution.
• Meeting or exceeding quality, member experience, and first‑time resolution objectives.
• Proactively addressing technical challenges such as internet connectivity or equipment issues to keep the workflow uninterrupted.
• Adhering to all security protocols, including background checks and U.S. government security clearance requirements.

Essential Qualifications

• U.S. citizenship.
• Residency in an eligible hiring state (Kentucky).
• Minimum of 2 years of customer service experience; call center experience strongly preferred.
• High school diploma or equivalent.
• Reliable, predictable attendance record.
• Personal PC or laptop that meets the minimum technical specifications for training.
• Wired, high‑speed internet connection.
• Functional webcam and microphone.
• Typing speed of at least 35 words per minute.
• Proficiency with Windows operating system and common computer applications.
• Successful completion of an 8‑week paid virtual training program.
• Pass a drug screen, background check, and obtain U.S. government security clearance.

Preferred Attributes & Skills

• Excellent communication and active listening skills.
• Conflict resolution and de‑escalation expertise.
• Professionalism, sound judgment, integrity, and accountability.
• Empathy and a strong customer‑service mindset.
• Adaptability to new systems and processes.
• Ability to work independently while contributing effectively as part of a team.
• Commitment to serving military members, veterans, and their families.
• Quiet, professional, distraction‑free home office environment.
• Strong attendance and dependability.
• Quick connection to the client environment (within 5 minutes).
• Physical ability to lift up to 35 pounds of computer equipment.
• Professional and empathetic demeanor during difficult customer interactions.
• Rapid learning of new systems, processes, and procedures.

What You’ll Gain

At brighthush, we believe in investing in our people. As a Remote Customer Care Advocate, you will:

• Receive a comprehensive onboarding experience that includes mentorship and peer support.
• Access ongoing training modules that keep you current on TRICARE policies, technology updates, and customer‑experience best practices.
• Earn performance‑based incentives and a $1,000 retention bonus for staying with the organization.
• Benefit from a flexible schedule that respects your personal commitments while meeting business needs.
• Participate in a culture that values diversity, inclusion, and the unique perspectives of veterans and military families.
• Explore career pathways into supervisory roles, specialized support tracks, or broader client‑facing positions within brighthush.

Compensation & Benefits

While specific salary details are tailored to experience and qualifications, brighthush offers a competitive compensation package that includes:

• Medical, dental, and vision coverage.
• Flexible Spending Account (FSA).
• 401(k) retirement plan with company match.
• 11 paid holidays and paid time off (PTO).
• Long‑term and short‑term disability coverage.
• Term life insurance.
• $1,000 retention bonus for eligible employees hired into this class.

How to Apply

If you are ready to make a tangible difference in the lives of veterans and their families while enjoying the flexibility of a remote role, we encourage you to apply today. Join brighthush and become part of a community that values service, integrity, and excellence.

Click the link below to submit your application and take the first step toward a rewarding career with brighthush.

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