Seasoned Remote Customer Engagement Specialist – Full‑Time, New Jersey – Champion Exceptional Customer Experience at brighthush

About brighthush

brighthush is a pioneering force in the customer experience landscape, redefining how people connect with the products and services they love. Our mission is simple yet powerful: to craft seamless, human‑centric interactions that transform everyday moments into unforgettable experiences. With a culture rooted in curiosity, collaboration, and continuous learning, we empower our teams—no matter where they’re located—to innovate, grow, and make a real impact on the world.

Why Join brighthush?

As a global leader in customer experience, brighthush offers a unique blend of flexibility, purpose, and professional development. You’ll work from the comfort of your home in New Jersey, while being part of a high‑energy, fully remote team that values your voice and your growth. We invest in your success with comprehensive onboarding, ongoing training, and a clear career path that rewards initiative and results.

Role Overview

We’re looking for a Customer Engagement Specialist to become the first point of contact for our customers. You’ll handle inquiries across multiple channels—phone, email, live chat, and support tickets—providing clear, accurate guidance and ensuring every interaction ends with a positive next step. This role sits within our Customer Service Team, reporting to a dedicated Team Lead who will help you prioritize, troubleshoot, and elevate complex issues.

Key Responsibilities

• Multi‑Channel Support: Respond to customer questions via calls, emails, live chat, and ticketing systems, identifying the core issue and determining the appropriate resolution path.
• Information Retrieval: Review account details, prior interaction notes, and product/service data before crafting responses that are both accurate and customer‑friendly.
• Clear Communication: Deliver concise, step‑by‑step guidance that addresses the customer’s needs and outlines next actions.
• CRM Mastery: Use Salesforce to locate customer histories, update contact records, and log detailed notes after each interaction.
• Ticket Management: Operate Freshdesk to manage support tickets, update status, set follow‑up reminders, and ensure timely resolution.
• Phone Support: Handle inbound and outbound calls through Talkdesk, maintaining a professional, helpful tone throughout.
• Live Chat Expertise: Engage customers in real‑time via Olark, escalating complex concerns to the appropriate channel when necessary.
• Follow‑Up & Escalation: Proactively reach out for additional information, confirm details, and document all escalations with clear notes.
• Quality Assurance: Maintain high service standards by providing accurate responses, timely turnaround, and thorough documentation.

Essential Qualifications

• High school diploma or equivalent.
• No prior experience required; customer‑facing or administrative background is a plus.
• Comfortable with CRM systems (Salesforce), ticketing platforms (Freshdesk), and contact‑center solutions (Talkdesk).
• Proficient with live chat tools (Olark), email, and standard web‑based business applications.
• Strong verbal and written communication skills—able to explain complex information simply and ask focused questions.
• Detail‑oriented with the ability to enter accurate interaction notes and follow established procedures.
• Reliable computer, high‑speed internet, and a quiet, private workspace.
• Availability for a 40‑hour workweek, with flexibility to accommodate varying shift times.
• Legal authorization to work in the United States.

Preferred Qualifications

• Experience in a customer service or support environment.
• Familiarity with the fintech or consumer‑tech industry.
• Knowledge of data privacy best practices and compliance standards.
• Previous exposure to remote work tools and collaboration platforms.

Core Skills & Competencies

• Customer‑centric mindset with a passion for problem solving.
• Excellent multitasking and time‑management abilities.
• Adaptability to changing priorities and evolving processes.
• Team collaboration and proactive communication.
• Analytical thinking and a data‑driven approach to service improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Engagement Specialist, you’ll have the chance to:

• Advance into senior support roles, such as Team Lead or Customer Success Manager.
• Transition into product‑specific positions, leveraging your deep understanding of our offerings.
• Participate in cross‑functional projects that shape the future of our customer experience strategy.
• Access continuous learning resources—webinars, workshops, and certifications—designed to sharpen your skills and broaden your expertise.

Work Environment & Culture

Our remote‑first culture means you’ll enjoy:

• Flexible scheduling that respects your personal commitments.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A supportive leadership team that values transparency, feedback, and open communication.
• A collaborative environment where every voice is heard and every idea has the potential to shape our customer journey.

Compensation & Benefits

While the base pay range for this role is $3,777–$5,661 USD per month, we also offer:

• Competitive health, dental, and vision coverage.
• Paid time off, including vacation, sick leave, and parental leave.
• Performance‑based bonuses and incentive programs.
• Monthly stipends for home‑office equipment and internet upgrades.
• Access to wellness programs, mental‑health resources, and employee assistance initiatives.

How to Apply

Ready to take the next step in your customer‑service career? Join brighthush and help us create unforgettable experiences for our customers. Click the link below to submit your application and start your journey with us.