Seasoned Remote Customer Experience Advocate – Flexible 1099 Contractor (Part‑Time/Full‑Time) – Virtual Client Support Specialist for Global Brands at brighthush

About brighthush – Shaping the Future of Customer Experience

brighthush is a global leader in customer experience solutions, empowering brands across technology, e‑commerce, finance, and healthcare to deliver seamless, personalized support. With a mission to turn every interaction into a lasting partnership, we blend cutting‑edge AI, data analytics, and human empathy to create service experiences that delight customers and drive business growth. Our remote‑first culture means you can work from anywhere while collaborating with a diverse, high‑performing team that values innovation, continuous learning, and a customer‑first mindset.

Why This Role Is a Game‑Changer for Your Career

As a Remote Customer Experience Advocate, you’ll be at the heart of our client support ecosystem, shaping how brands connect with their audiences. This role offers:

• Flexibility that Fits Your Life: Choose your own hours—whether you’re a morning person, a night owl, or prefer a hybrid schedule.
• Impact at Scale: Your work directly influences customer satisfaction scores, retention rates, and brand loyalty for thousands of users worldwide.
• Rapid Skill Development: Access to on‑the‑job training, mentorship, and a curated learning portal covering CX strategy, product knowledge, and leadership.
• Clear Advancement Path: Proven progression from Advocate to Senior Advocate, Team Lead, or CX Manager within 12–18 months based on performance.
• Inclusive, Collaborative Culture: Weekly virtual coffee chats, quarterly virtual retreats, and an open‑feedback environment where every voice matters.

Role Overview – Your Day‑to‑Day Impact

In this role, you’ll be the frontline champion of our client support operations, ensuring every customer interaction reflects brighthush’s commitment to quality and care. Your responsibilities will include:

• Handling inbound calls, live chat, and email inquiries from a diverse client base, providing timely and accurate solutions.
• Resolving customer concerns with empathy, professionalism, and a focus on first‑time resolution.
• Documenting every interaction in our CRM system, maintaining up‑to‑date records that comply with data privacy and company policies.
• Escalating complex issues to the appropriate internal teams while keeping the customer informed throughout the process.
• Maintaining a quiet, distraction‑free home office that meets our technical and security standards.
• Participating in regular training sessions, feedback loops, and performance reviews to continuously improve service quality.
• Adhering to all company policies, including data privacy, confidentiality, and compliance with industry regulations.

Key Success Metrics You’ll Own

• First‑Contact Resolution (FCR): Aim to resolve 80%+ of inquiries on the first interaction.
• Customer Satisfaction (CSAT): Maintain an average CSAT score of 4.5/5 or higher.
• Net Promoter Score (NPS) Contribution: Help drive a positive NPS through exceptional service.
• Response Time: Respond to all tickets within the SLA of 2 hours.
• Quality Assurance Scores: Consistently achieve 90%+ on QA reviews.

Essential Qualifications – What We Expect From You

• High school diploma or equivalent (college coursework or a bachelor’s degree is a plus).
• Minimum of 1 year of customer service experience, preferably in a virtual or remote setting.
• Strong verbal and written communication skills in English; additional languages are a bonus.
• Proficiency with computers, including experience with CRM platforms, help‑desk software, and Microsoft Office Suite.
• Reliable high‑speed internet connection and a quiet workspace that meets our technical requirements.
• Ability to work independently, manage time effectively, and maintain a high level of professionalism.

Preferred Qualifications – What Will Set You Apart

• Experience in a 1099 contractor role or self‑employment, demonstrating strong self‑management and accountability.
• Background in B2B or B2C customer support for technology or SaaS products.
• Knowledge of customer experience metrics (CSAT, NPS, FCR) and a passion for data‑driven improvement.
• Previous exposure to call‑center environments, including call routing, IVR, and ticketing systems.
• Certification in customer service or related fields (e.g., HDI, ITIL).

Core Skills & Competencies – What You’ll Bring to the Table

• Empathy & Active Listening: Ability to understand customer emotions and respond with genuine care.
• Problem‑Solving: Quick analytical thinking to diagnose issues and propose effective solutions.
• Adaptability: Comfortable navigating changing priorities, new tools, and evolving customer expectations.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a positive team culture.
• Attention to Detail: Accurate data entry and meticulous documentation to ensure compliance and quality.
• Time Management: Efficiently juggle multiple tasks while meeting or exceeding performance targets.

Career Growth & Learning Pathways – Your Future at brighthush

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Experience Advocate, you can expect:

• Progression to Senior Advocate or Team Lead roles within 12–18 months, based on performance.
• Opportunities to specialize in niche product lines or industry verticals (e.g., healthcare, finance, e‑commerce).
• Access to a comprehensive learning portal featuring courses on customer experience, product knowledge, and leadership.
• Mentorship programs pairing you with experienced advocates and managers for career guidance.
• Annual performance bonuses and recognition programs that reward excellence and innovation.

Work Environment & Culture at brighthush – What It Feels Like to Work Here

Our remote‑first approach means you’ll be part of a global team that values flexibility, transparency, and continuous improvement. You’ll enjoy:

• Weekly virtual coffee chats and team huddles to stay connected and share best practices.
• Annual virtual retreats that bring together all remote advocates for team building and strategy sessions.
• A culture of open feedback, where your ideas can shape processes and product enhancements.
• Inclusive policies that celebrate diversity, equity, and belonging across all levels of the organization.

Compensation, Perks, and Benefits – What You’ll Receive

As a 1099 contractor, you’ll receive competitive hourly rates ranging from $9.00 to $14.00, depending on experience and performance. In addition, you’ll enjoy:

• Flexible scheduling that allows you to balance work and personal commitments.
• Access to a digital benefits package, including health, dental, and vision insurance options for those who qualify.
• Paid time off and holidays, ensuring you have the time to recharge.
• Technology stipend to equip your home office with the necessary tools (e.g., headset, monitor, ergonomic chair).
• Performance‑based bonuses and incentive programs that reward exceptional service.

How to Apply – Join the brighthush Family Today

Ready to bring your customer‑first mindset to brighthush? Click the link below to submit your application and join a team that values innovation, collaboration, and growth.

Apply to Join brighthush Today

We’re Excited to Meet You!

At brighthush, your role as a Remote Customer Experience Advocate is more than just answering calls—it’s about building lasting relationships, driving customer satisfaction, and contributing to a company that is shaping the future of customer experience. If you thrive in a fast‑paced, remote environment and are passionate about delivering exceptional service, we encourage you to apply. Let’s create brighter futures together.