Seasoned Remote Customer Experience & Sales Champion – Championing Global Entertainment & Technology Service Excellence, Elevating Customer Loyalty & Revenue Growth at brighthush

Welcome to brighthush – Where Every Interaction Sparks Joy

At brighthush, we’re more than a technology provider; we’re a global movement that redefines how people experience entertainment, connectivity, and service. With a presence that spans continents and cultures, we empower millions of users to explore new horizons through seamless, personalized experiences. Our mission is simple yet powerful: deliver moments of delight that transform casual users into lifelong advocates. As a remote‑first organization, we harness the best of digital collaboration tools—video conferencing, team collaboration, and analytics platforms—to create a culture of trust, flexibility, and continuous learning.

Why This Role Is a Game Changer

We’re on the hunt for a dynamic Remote Customer Experience & Sales Champion who can blend empathy, problem‑solving, and sales acumen to create unforgettable moments for our customers. In this role, you’ll be the frontline ambassador for brighthush, ensuring every interaction reflects our brand’s commitment to quality, integrity, and innovation. Whether you’re resolving a technical hiccup or guiding a customer toward a new service, your voice will shape the future of our customer relationships.

About brighthush and the Entertainment‑Tech Landscape

The entertainment and technology sectors are evolving at a breakneck pace. From streaming platforms to smart home ecosystems, customers expect instant access, flawless performance, and personalized support. brighthush sits at the intersection of these trends, offering a suite of products that blend cutting‑edge technology with intuitive user experiences. As a Remote Customer Experience & Sales Champion, you’ll be at the forefront of this evolution, translating complex technical features into clear value propositions and ensuring our customers feel heard, supported, and excited about every interaction.

Key Responsibilities

• Customer Advocacy: Serve as the primary point of contact for customers, listening actively, diagnosing issues, and delivering timely, accurate solutions.
• Sales Enablement: Identify upsell and cross‑sell opportunities that align with customer needs, using consultative selling techniques to increase revenue and retention.
• Issue Resolution: Manage a high volume of inbound and outbound calls, emails, and chat inquiries, ensuring first‑contact resolution whenever possible.
• Product Knowledge: Maintain deep understanding of our product suite, updates, and industry trends to provide informed guidance.
• Data Accuracy: Log all interactions in our customer relationship management system with precision, capturing key details for future reference and analytics.
• Process Improvement: Collaborate with cross‑functional teams to refine workflows, share insights, and implement best practices that elevate the customer journey.
• Compliance & Security: Adhere to all company policies, data protection regulations, and security protocols to safeguard customer information.
• Team Collaboration: Participate in regular team meetings, training sessions, and knowledge‑sharing forums to stay aligned with company goals.
• Performance Analytics: Track key performance indicators (KPIs) such as CSAT, NPS, and sales conversion rates, using data to drive continuous improvement.
• Customer Feedback Loop: Gather and analyze customer feedback, translating insights into actionable product and service enhancements.

Essential Qualifications

• Minimum of 6 months to 1 year of proven experience in customer service or sales, preferably in a remote or virtual environment.
• Strong familiarity with remote collaboration tools and common productivity platforms.
• Demonstrated ability to maintain reliable attendance and punctuality in a work‑from‑home setting.
• Excellent verbal and written communication skills, with a tone that reflects empathy, professionalism, and brand consistency.
• Proficiency in troubleshooting basic technical issues and guiding customers through step‑by‑step solutions.
• Self‑motivated, organized, and capable of managing multiple priorities in a fast‑paced environment.
• Basic understanding of sales principles, including consultative selling, objection handling, and closing techniques.
• Strong problem‑solving skills and a proactive mindset to anticipate customer needs.
• High level of digital literacy and comfort with learning new software quickly.

Preferred Qualifications

• Prior experience in the media, telecommunications, or technology sectors.
• Knowledge of streaming platforms, set‑top boxes, or digital content delivery.
• Experience with customer relationship management systems.
• Multilingual abilities or experience serving diverse customer bases.
• Background in data analysis or reporting to support performance metrics.
• Certification in customer service or sales (e.g., CCSP, CSCS).
• Experience with remote customer success or account management roles.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Communication Excellence: Clear, concise, and engaging communication across multiple channels.
• Technical Aptitude: Ability to troubleshoot and explain technical concepts in simple terms.
• Sales Acumen: Strong understanding of the sales funnel, from prospecting to closing.
• Adaptability: Comfortable navigating change, learning new tools, and adjusting to evolving customer needs.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a positive team culture.
• Time Management: Efficiently prioritize tasks, meet deadlines, and maintain high productivity.
• Data‑Driven Decision Making: Use metrics and analytics to inform actions and improve outcomes.
• Resilience: Ability to handle high‑volume, high‑pressure situations with composure.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Experience & Sales Champion, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, sales techniques, and customer service best practices.
• Mentorship from senior leaders who share their expertise and guide your professional development.
• Regular performance reviews with actionable feedback and personalized growth plans.
• Opportunities to transition into specialized roles such as Technical Support Specialist, Account Manager, Product Evangelist, or Customer Success Lead.
• Access to industry conferences, webinars, and certifications to stay ahead of market trends.
• Internal mobility programs that allow you to explore different departments and broaden your skill set.
• Leadership development tracks for high‑potential employees aiming for managerial or executive roles.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, flexibility, and collaboration. You’ll enjoy:

• Fully equipped home office stipend to ensure a productive and comfortable workspace.
• Flexible scheduling that respects work‑life balance while meeting customer needs.
• Regular virtual team gatherings, happy hours, and cross‑departmental projects to foster connection.
• A culture that celebrates diversity, inclusion, and the unique perspectives each team member brings.
• Transparent communication from leadership, keeping you informed about company vision and strategy.
• Recognition programs that reward outstanding performance and innovative ideas.
• Access to a digital library of books, podcasts, and learning materials to support continuous growth.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards and your experience.
• Performance‑based bonuses tied to customer satisfaction, retention, and sales targets.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company matching to support your long‑term financial goals.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness initiatives such as virtual fitness classes, mental health resources, and mindfulness sessions.
• Access to a digital library of books, podcasts, and learning materials.
• Flexible work-from-home stipend and ergonomic support.

How to Apply

If you’re ready to bring your passion for customer service and sales to a forward‑thinking, remote‑first organization, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to this role

Join Us and Shape the Future of Customer Experience

At brighthush, every interaction is an opportunity to create lasting value. If you thrive in a dynamic, customer‑centric environment and are eager to grow your skills while making a real impact, this is the role for you. Apply today and become a key player in delivering the next generation of entertainment and service excellence.