Seasoned Remote Customer Experience & Sales Operations Coordinator – Spearheading Guest Delight, Community Partnerships, Revenue Growth, and Operational Excellence for brighthush’s Family‑Centric Entertainment Ecosystem

Welcome to brighthush – Where Family Fun Meets Innovation

At brighthush, we’re more than an indoor play destination; we’re a vibrant, family‑centric ecosystem that sparks joy, learning, and adventure across the country. Our mission is to create unforgettable moments that bring families closer together while empowering them with immersive play spaces, themed events, and a robust digital ecosystem. As we expand our footprint, we’re looking for a proactive, organized, and customer‑centric professional to join our remote team as a Customer Experience & Sales Operations Coordinator.

Why brighthush is the Place to Grow Your Career

• Impactful Work: Your daily actions directly influence guest satisfaction, revenue growth, and community partnerships.
• Remote Flexibility: Work from anywhere while staying connected to a high‑energy, collaborative team.
• Clear Growth Pathways: Opportunities to advance into senior operations, marketing, business development, or product management roles.
• Culture of Ownership: We celebrate initiative, creativity, and a “can‑do” attitude.
• Learning & Development: Access to industry‑leading tools, training programs, and mentorship.

Key Responsibilities

1. Customer Experience & Sales Follow‑Up

• Serve as the first point of contact for all customer inquiries—calls, emails, voicemails, and online chats—responding within 24 hours.
• Provide expert guidance on birthday parties, group visits, memberships, admissions, schedules, policies, pricing, and availability.
• Track and nurture every lead: follow up on missed calls, abandoned bookings, and prospective customers to convert interest into confirmed reservations.
• Maintain consistent, accurate communication so every guest receives the same high‑quality information, regardless of the channel.
• Identify complaints, exceptions, or escalations, and route them to the appropriate manager with clear context.
• Analyze customer feedback to identify trends and recommend improvements to the guest experience team.
• Collaborate with the marketing team to refine messaging and ensure alignment with brand voice.

2. Lead Management, Community Outreach & Growth

• Keep the CRM up‑to‑date: record contacts, opportunities, notes, pipeline stages, next steps, and follow‑up dates.
• Proactively nurture active leads, ensuring timely follow‑ups until opportunities are booked, completed, or closed.
• Research and reach out to schools, PTOs, daycares, preschools, homeschool groups, sports clubs, churches, and other community partners.
• Coordinate group visits, field trips, fundraisers, community events, birthday parties, and partnership programs.
• Track outreach activity and provide transparent pipeline visibility to the leadership team.
• Develop and maintain a community partnership calendar to ensure consistent engagement and maximize local presence.
• Assist in creating partnership proposals and presentations tailored to each community segment.

3. Marketing & Remote Operations Support

• Execute approved email campaigns: segment audiences, schedule sends, and monitor basic metrics.
• Maintain the content calendar, schedule social media posts, and assist with basic graphics using brighthush.
• Support employee scheduling, recruiting coordination, onboarding administration, and routine communication with vendors, candidates, and partners.
• Maintain trackers, shared files, templates, documentation, and SOPs for recurring processes.
• Assist with additional administrative needs: ordering supplies, inventory management, payroll preparation, reporting, or website/content updates as assigned.
• Collaborate with the finance team to reconcile sales data and ensure accurate reporting.
• Contribute to quarterly business reviews by compiling performance metrics and insights.

Essential Qualifications

• Excellent spoken and written English—clear, friendly, and professional.
• Strong phone presence: confident, courteous, and engaging.
• Prior experience in customer service, sales follow‑up, lead management, or relationship management.
• Exceptional organizational skills and meticulous attention to detail.
• Ability to juggle multiple priorities and meet deadlines in a fast‑paced environment.
• Comfortable working independently in a remote setting.
• Strong follow‑through and a sense of urgency.
• Quick learner—able to master new systems, follow processes, and document workflows.
• Availability to work flexible hours, including occasional evenings or weekends to support events.

Preferred Qualifications

• Experience with CRM platforms such as brighthush or similar.
• Background in the family entertainment, hospitality, or event‑management industry.
• Knowledge of digital marketing tools and analytics platforms.
• Project management certification (PMP, Agile, or equivalent).
• Fluency in additional languages (Spanish, French, etc.) is a plus.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for delivering exceptional guest experiences and turning inquiries into memorable visits.
• Communication: Clear, concise, and persuasive written and verbal communication across multiple channels.
• Analytical Thinking: Ability to interpret data, identify trends, and propose actionable improvements.
• Technical Proficiency: Comfortable with CRM, email marketing, social media scheduling, and basic spreadsheet analysis.
• Collaboration: Works seamlessly with cross‑functional teams—marketing, operations, finance, and community outreach.
• Adaptability: Thrives in a dynamic environment, quickly adjusting priorities and learning new tools.
• Problem‑Solving: Proactively identifies issues, develops solutions, and follows through to resolution.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing a clear roadmap for advancement. As a Customer Experience & Sales Operations Coordinator, you’ll gain exposure to:

• Senior Operations Management – overseeing day‑to‑day operations and process optimization.
• Marketing Leadership – leading campaign strategy, brand positioning, and digital engagement.
• Business Development – forging new partnerships, expanding community outreach, and driving revenue streams.
• Product Management – shaping the next generation of play experiences and digital features.

We invest in your growth through mentorship programs, access to industry conferences, continuous learning platforms, and regular performance reviews that align with your career aspirations.

Work Environment & Company Culture

Our remote culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours that accommodate your personal schedule.
• Weekly virtual team huddles and monthly all‑hands meetings to keep everyone aligned.
• Access to a digital collaboration suite (Slack, Zoom, Notion) that keeps communication seamless.
• A culture that celebrates creativity, initiative, and a “can‑do” spirit.
• Regular virtual social events, wellness challenges, and community service opportunities.

Compensation, Perks, and Benefits

While specific figures vary by experience, we offer a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, sick leave, and parental leave.
• Remote work stipend for home office setup.
• Employee discount on brighthush memberships and events.
• Professional development budget for courses, certifications, and conferences.

Diversity & Inclusion

brighthush is committed to building a diverse workforce that reflects the communities we serve. We welcome applicants from all backgrounds, cultures, and experiences. Our inclusive environment ensures that every voice is heard, respected, and empowered to contribute to our shared success.

How to Apply

Ready to make a lasting impact on families across the nation? Submit your resume, a cover letter highlighting your relevant experience, and any portfolio or case studies that showcase your customer‑centric achievements. Our hiring team will review your application promptly and reach out to schedule a conversation.

Ready to Make an Impact?

If you’re a seasoned professional with a passion for customer experience, sales operations, and community engagement, we want to hear from you. Join brighthush and help us create unforgettable moments for families while advancing your career in a dynamic, supportive environment.

Apply now and become a key player in shaping the future of family entertainment at brighthush.