Seasoned Remote Customer Experience Specialist – Travel & Hospitality Support, Flexible Schedule, Competitive Compensation, Rapid Career Advancement Opportunities

About brighthush

brighthush is not just another travel tech company – it’s a movement that redefines how people experience the world. By marrying cutting‑edge technology with a heartfelt commitment to personalized service, we empower travelers to discover, book, and enjoy journeys that feel tailor‑made for them. Whether it’s a spontaneous weekend escape, a corporate business trip, or a family vacation, brighthush turns travel into an unforgettable adventure.

Our mission is simple yet powerful: make travel seamless, stress‑free, and uniquely suited to each individual’s needs. We do this by building a platform that is intuitive, data‑driven, and deeply human. Behind every booking is a team of passionate professionals who believe that exceptional service starts with exceptional people.

As a remote‑first organization, we give our team the freedom to work from anywhere in the United States while fostering a culture of collaboration, transparency, and continuous improvement. If you love travel, thrive on solving problems, and enjoy helping people create memorable experiences, brighthush is the place for you.

Why brighthush?

• Remote Flexibility: Work from any U.S. location with a schedule that fits your life.
• Competitive Compensation: Earn up to $65,000 per year, plus performance‑based bonuses.
• Rapid Career Progression: Move from Customer Experience Specialist to Team Lead, Operations Manager, or Product Specialist in a short time frame.
• Learning & Development: Access to travel industry certifications, language courses, and internal training programs.
• Culture of Innovation: Collaborate with a diverse, global team that values creativity, transparency, and continuous improvement.
• Comprehensive Benefits: Health, dental, and vision insurance, 401(k) with company match, paid time off, and a generous travel stipend.

Your Impact

As a Remote Customer Experience Specialist, you will be the frontline of our travel experience. Your work will directly shape how our clients feel about their journeys, ensuring every interaction is smooth, enjoyable, and personalized. You’ll become the trusted advisor who turns travel dreams into reality.

Key Responsibilities

In this role, you will:

• Respond to client inquiries via phone, email, and live chat with a friendly, professional tone.
• Research and book air and ground transportation that aligns with clients’ schedules, budgets, and preferences.
• Identify the best pricing options, including discounted fares, loyalty points, and flexible ticketing.
• Secure hotel reservations in desired locations, negotiate rates, and ensure room upgrades or special requests are met.
• Curate travel itineraries that incorporate accommodations, transportation, dining, and local experiences.
• Provide proactive travel updates, such as flight delays, gate changes, or weather alerts.
• Maintain accurate client records in our CRM system, documenting all interactions and booking details.
• Collaborate with Sales, Operations, and Product teams to resolve complex issues and improve service workflows.
• Participate in ongoing training sessions to stay current on industry trends, new destinations, and platform updates.
• Contribute ideas for process improvements, new service offerings, and customer engagement strategies.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of customer service experience, ideally in travel, hospitality, or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computers, including Microsoft Office, Google Workspace, and CRM platforms.
• Ability to multitask, prioritize, and manage time effectively in a remote setting.
• Excellent problem‑solving skills and a proactive, solution‑oriented mindset.
• Comfortable using travel booking tools such as Amadeus, Sabre, or similar systems (training provided).
• Reliable internet connection, a quiet workspace, and a dedicated phone line.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Preferred Qualifications

• Experience with travel agencies, airlines, or hotel chains.
• Knowledge of global travel regulations, visa requirements, and health advisories.
• Familiarity with travel insurance products and how to recommend them to clients.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Strong analytical skills and the ability to interpret data to improve customer satisfaction.
• Passion for travel and a personal portfolio of trips that demonstrate a deep understanding of diverse destinations.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help clients achieve their travel goals.
• Attention to Detail: Accuracy in booking, data entry, and documentation.
• Adaptability: Ability to handle unexpected changes, such as flight cancellations or last‑minute itinerary adjustments.
• Team Collaboration: Willingness to share insights, support colleagues, and contribute to a positive remote culture.
• Tech Savvy: Comfortable learning new software, troubleshooting issues, and leveraging digital tools to enhance service.
• Time Management: Self‑discipline to meet deadlines and maintain productivity in a home office environment.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As you grow, you’ll have the chance to:

• Advance to a Senior Customer Experience Specialist role, taking on more complex bookings and client relationships.
• Transition into a Team Lead position, managing a small group of agents and driving performance metrics.
• Move into Operations or Product Management, shaping the tools and processes that support our customers.
• Earn industry certifications such as the Certified Travel Associate (CTA) or the Travel Industry Association (TIA) credentials.
• Attend annual travel conferences, workshops, and webinars to stay ahead of market trends.
• Participate in a mentorship program that pairs you with senior leaders for guidance and career planning.

Work Environment & Culture at brighthush

Our remote‑first culture means you’ll collaborate with colleagues across time zones, using tools like Slack, Zoom, and Asana to stay connected. We celebrate diversity, encourage open communication, and foster an environment where ideas can flourish. Every team member is empowered to contribute to our mission of delivering exceptional travel experiences.

We value work‑life balance, so you’ll find a supportive environment that respects your personal commitments while still driving high performance. Our leadership team is approachable, and we regularly host virtual town halls, hackathons, and social events to keep the community vibrant.

Compensation, Perks, and Benefits

• Salary: Up to $65,000 per year, commensurate with experience and performance.
• Bonuses: Quarterly performance bonuses based on customer satisfaction scores and booking volume.
• Health & Wellness: Comprehensive medical, dental, and vision plans; mental health resources; and a wellness stipend.
• Retirement: 401(k) plan with company match up to 4%.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Travel Benefits: Annual travel stipend, discounted rates on flights and hotels, and access to exclusive partner offers.
• Professional Development: Reimbursement for industry courses, certifications, and conference attendance.
• Technology Allowance: Home office stipend to equip you with the best tools for success.

How to Apply

If you’re ready to bring your passion for travel and customer service to a dynamic, remote team, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Let’s create unforgettable journeys together.

Apply now and start your adventure with brighthush!