Seasoned Remote Customer Service Advocate – Full‑Time Client Experience Champion & Member Support Specialist – Elevate Member Care, Drive Satisfaction, and Shape the Future of Health Coverage at brighthush

About brighthush

brighthush is more than a health‑insurance provider; it is a movement that reimagines how people experience coverage. Founded in South Carolina, we have evolved from a regional carrier into a national leader, serving over 200,000 members across the United States. Our mission is simple yet transformative: to make health coverage accessible, understandable, and truly supportive for every individual we serve. We achieve this by marrying cutting‑edge technology, data‑driven insights, and an unwavering focus on member experience. As we expand our footprint, we are looking for passionate, detail‑oriented advocates who can help us deliver the highest level of support—no matter where our team members are located.

Why Join brighthush?

At brighthush, you’ll be part of a culture that values innovation, collaboration, and community impact. Every interaction with a member is an opportunity to build trust, solve problems, and create lasting value. Working remotely gives you the flexibility to balance your personal and professional life while contributing to a mission that matters. Whether you are a seasoned customer‑service professional or just starting your career, brighthush offers a supportive environment where you can grow, learn, and thrive.

Position Overview

As a Remote Customer Service Advocate – Full‑Time Client Experience Champion, you will be the first point of contact for members seeking assistance with their health plans. You’ll handle inquiries via phone, email, chat, and web portals, ensuring every interaction is handled with accuracy, empathy, and efficiency. This full‑time role (40 hours per week, Monday‑Friday) offers a structured training program followed by a flexible schedule that aligns with our core business hours (8:30 AM–5:00 PM CST). If you thrive in a fast‑paced environment and enjoy turning complex questions into clear, actionable solutions, this position is for you.

Key Responsibilities

• Customer Interaction: Deliver prompt, courteous, and accurate responses to member inquiries across multiple channels—telephone, email, chat, and web forms.
• Issue Resolution: Conduct thorough research, initiate adjustments, and coordinate with cross‑functional teams to resolve member issues efficiently.
• Documentation & Reporting: Maintain detailed records of all interactions, complaints, and feedback, and provide actionable insights to management.
• Process Improvement: Identify recurring challenges or system gaps and recommend procedural enhancements to improve service quality and operational efficiency.
• Fraud & Error Management: Detect and report suspected fraudulent activities or system errors to the appropriate departments, ensuring compliance and data integrity.
• Special Projects: Participate in priority inquiries and special initiatives as directed by leadership, contributing to continuous improvement efforts.

Day‑to‑Day Activities

• Answer member calls and respond to emails within the first 30 seconds of receipt.
• Use the brighthush member portal to verify eligibility, update personal information, and process benefit adjustments.
• Collaborate with claims, billing, compliance, and IT teams to resolve complex issues.
• Document every interaction in the CRM system, ensuring data accuracy and completeness.
• Participate in weekly huddles to share best practices, discuss challenges, and celebrate successes.
• Stay current on policy changes, product updates, and regulatory requirements.

Essential Qualifications

• Education: High School Diploma or equivalent.
• Communication: Exceptional verbal and written communication skills, with the ability to convey complex information in a clear, friendly manner.
• Customer Focus: Strong customer service orientation, empathy, and a genuine desire to help others.
• Technical Proficiency: Comfortable navigating multiple computer systems, databases, and standard office software (Word, Excel, Outlook).
• Stress Management: Ability to remain calm and effective under high‑pressure situations, making sound judgments quickly.
• Organizational Skills: Strong attention to detail, time‑management, and the ability to juggle multiple tasks simultaneously.

Preferred Qualifications

• Education: Associate Degree or higher in Business, Communications, or a related field.
• Experience: Minimum of 2 years in a customer service or call center environment, preferably within the health insurance or financial services sector.
• Software Knowledge: Familiarity with word processing, spreadsheet, and database applications, as well as CRM platforms.
• Language Skills: Multilingual capabilities (Spanish, French, or other languages) are a plus.

Skills & Competencies

• Problem‑Solving: Analytical mindset to diagnose issues and devise effective solutions.
• Team Collaboration: Ability to work seamlessly with colleagues across departments—claims, billing, compliance, and IT.
• Adaptability: Quick learner who can adjust to evolving policies, procedures, and technology updates.
• Integrity: Commitment to confidentiality, ethical conduct, and compliance with regulatory standards.
• Customer‑Centric Mindset: Passion for exceeding member expectations and fostering loyalty.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member has the potential to grow. As a Customer Service Advocate, you’ll have access to a wealth of resources designed to accelerate your professional development:

• Structured onboarding and ongoing training modules covering product knowledge, compliance, and advanced customer engagement techniques.
• Mentorship programs pairing you with seasoned advocates who can guide your career path.
• Clear career pathways—from Advocate I to Advocate II, Senior Advocate, Team Lead, and beyond—based on performance, skill acquisition, and business needs.
• Cross‑departmental shadowing opportunities to broaden your understanding of the entire member experience ecosystem.
• Access to internal learning platforms, webinars, and certifications that keep you at the forefront of industry best practices.
• Regular performance reviews with actionable feedback and personalized development plans.

Work Environment & Company Culture

brighthush is built on a foundation of respect, collaboration, and innovation. Our remote workforce enjoys:

• Flexible work arrangements that support work‑life balance.
• Regular virtual team huddles, town‑hall meetings, and social events to foster connection.
• A culture that celebrates diversity, equity, and inclusion—ensuring every voice is heard and valued.
• Recognition programs that reward outstanding performance and creative problem‑solving.
• Opportunities to contribute to community outreach initiatives, reinforcing our commitment to societal well‑being.
• Access to a virtual wellness hub featuring fitness classes, mindfulness sessions, and health resources.

Compensation & Benefits

Base Salary: Competitive pay ranging from $17.75 to $20.87 per hour, commensurate with experience and geographic location. Compensation decisions consider internal equity and market benchmarks.

Benefits Package

• Health, dental, and vision coverage with subsidized plans.
• 401(k) retirement savings plan with company match.
• Life insurance and disability coverage.
• Paid Time Off (PTO) and paid holidays.
• Employee assistance programs and wellness resources.
• Educational assistance and tuition reimbursement for approved courses.
• Employee discounts on movies, theaters, theme parks, and more.
• Access to virtual fitness and wellness programs.

Eligibility for benefits begins the first of the month following 28 days of continuous employment.

How to Apply

If you’re ready to join a dynamic, customer‑focused team that values growth, innovation, and community impact, we encourage you to apply today. Submit your resume and a brief cover letter highlighting your relevant experience and why you’re excited about the opportunity at brighthush. Our recruiting team will review your application and reach out for a brief phone or email interview to discuss your fit and salary expectations.

Equal Employment Opportunity

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected characteristic. We comply with all applicable federal, state, and local laws and provide reasonable accommodations for individuals with disabilities, pregnant employees, and those with sincerely held religious beliefs, as long as such accommodations do not impose undue hardship on the company.

For assistance with accommodations or to discuss your application, please contact our Human Resources team at [email protected] or call 800‑288‑2227, ext. 47480. We are committed to ensuring a fair and respectful hiring process for all candidates.

Join brighthush today and help us transform the way people experience health coverage—one conversation at a time.