Seasoned Remote Customer Service Advocate & Life Insurance Sales Specialist – Deliver Personalized, High‑Impact Insurance Solutions for Families Across the U.S. – Join brighthush's Mission‑Driven, Growth‑Focused Team

About brighthush

brighthush is more than a life‑and‑health insurance provider; it is a national movement dedicated to safeguarding the futures of families across the United States. With a heritage that blends trust, innovation, and a relentless focus on the customer, brighthush has evolved into a powerhouse that delivers high‑quality, affordable coverage to millions of Americans. Our mission is simple yet profound: protect what matters most to our clients while fostering a culture of growth, collaboration, and purpose. Whether you are a seasoned insurance professional or a motivated newcomer, brighthush offers a dynamic environment where your expertise can thrive and your impact can be felt nationwide.

Why brighthush is the Right Choice for You

At brighthush, we believe that the heart of our success lies in the people who serve our clients. As a Remote Customer Service Advocate, you will become the frontline ambassador of our customer experience, guiding families through their insurance journeys from the comfort of your own home. We provide a flexible, supportive work environment that values your skills, encourages continuous learning, and rewards performance with competitive compensation and clear advancement pathways. Join us and become part of a mission‑driven team that truly cares about the well‑being of our customers and the professional growth of our people.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound calls, emails, and chat inquiries, addressing a wide spectrum of client needs—from payment processing and billing disputes to policy changes and new application assistance.
• Consultative Selling: Conduct comprehensive needs assessments to recommend life and health insurance products that align with each client’s financial goals, risk tolerance, and long‑term vision.
• Compliance & Accuracy: Uphold strict adherence to regulatory standards, ensuring all customer interactions and documentation meet industry best practices and state‑specific requirements.
• Licensing & Appointments: Acquire and maintain multi‑state insurance licenses, securing appointments in 39 designated states within the first 5–7 weeks of employment.
• Continuous Improvement: Engage in ongoing training, coaching, and performance reviews to refine product knowledge, sales techniques, and customer service excellence.
• Team Collaboration: Partner closely with sales, underwriting, and support teams to resolve complex issues, share best practices, and elevate the overall client experience.
• Data Management: Accurately enter and update customer information in our CRM system, ensuring data integrity, confidentiality, and compliance with privacy regulations.
• Performance Metrics: Meet or exceed key performance indicators such as call volume, resolution time, customer satisfaction scores, and sales conversion rates.

Essential Qualifications

• High School Diploma or GED (required).
• 1–2 years of customer service experience, preferably in a call center environment.
• Strong verbal and written communication skills in English; bilingual proficiency in Spanish is a plus.
• Excellent listening skills and the ability to articulate complex information in a clear, customer‑friendly manner.
• Proficiency with PC, data entry, and word processing software.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Must hold a valid Life and Health Insurance license in your home state upon hire and be appointed to sell in at least 39 U.S. states, including a minimum of four key states (California, Florida, Georgia, New York, North Carolina, Texas).

Preferred Qualifications

• Prior experience in the life insurance industry or related financial services.
• Experience with consultative selling and upselling additional insurance products.
• Knowledge of state insurance regulations and compliance requirements.
• Previous remote work experience with a proven track record of self‑discipline and reliability.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping clients achieve peace of mind through tailored insurance solutions.
• Analytical Thinking: Ability to assess client needs, identify gaps, and recommend appropriate products.
• Adaptability: Thrive in a dynamic environment with evolving policies, technology, and customer expectations.
• Team Player: Collaborate effectively with cross‑functional teams to deliver seamless service.
• Tech Savvy: Comfortable navigating CRM systems, call‑routing software, and productivity tools.
• Resilience: Maintain composure and professionalism during high‑volume periods and challenging conversations.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Advocate, you will have access to a wealth of development resources designed to accelerate your career trajectory:

• Structured onboarding and continuous training programs covering product knowledge, sales techniques, and regulatory compliance.
• Mentorship from seasoned agents and sales leaders who provide guidance and career coaching.
• Clear performance‑based advancement pathways, including opportunities to transition into senior sales roles, team leadership, or specialized product lines.
• Regular workshops, webinars, and industry conferences to keep you at the forefront of insurance trends.
• Access to a knowledge hub with up‑to‑date resources, FAQs, and best‑practice guides.

Work Environment & Culture

brighthush offers a fully remote work model, allowing you to balance professional responsibilities with personal commitments. Our culture is built on the following pillars:

• Transparency: Open communication channels and regular updates from leadership.
• Inclusivity: A diverse workforce that values different perspectives and fosters belonging.
• Recognition: Celebrating achievements through awards, shout‑outs, and performance bonuses.
• Well‑being: Access to mental health resources, flexible scheduling, and wellness programs.
• Community: Virtual team‑building events, peer‑support groups, and volunteer opportunities.

Compensation & Benefits

While specific figures may vary based on experience and performance, brighthush offers a competitive base salary complemented by a robust commission structure that rewards high performance. Additional benefits include:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Life insurance and disability coverage.
• Professional development stipend and tuition reimbursement.
• Employee assistance program and wellness initiatives.
• Flexible work hours and remote‑friendly technology stipend.

Remote Eligibility

This role is available to qualified candidates across the United States who can work remotely. If you are ready to join a forward‑thinking team that values your expertise and offers a platform for growth, we encourage you to apply today.

Ready to Make a Difference?

If you are passionate about helping families secure their futures, thrive in a fast‑paced remote environment, and grow your career with a purpose‑driven organization, brighthush invites you to bring your talent and enthusiasm to our team. Apply now and become a pivotal part of a movement that protects what matters most to millions of Americans.