Seasoned Remote Customer Service Claims Representative – Virtual Property Inspection Specialist & Homeowner Advocacy Champion for brighthush

Welcome to brighthush – Where Every Home Deserves a Champion

At brighthush, we’re more than a public adjusting firm; we’re a movement dedicated to empowering homeowners across the United States. With a proud legacy spanning over three decades, brighthush has grown into the largest and most trusted name in consumer advocacy for property insurance claims. Our mission is simple yet powerful: to ensure that every homeowner receives a fair, transparent, and timely settlement by combining expert knowledge, cutting‑edge technology, and relentless advocacy.

As a Remote Customer Service Claims Representative, you’ll be the frontline advocate for homeowners navigating the complex insurance claims process. Working from the comfort of your own home, you’ll conduct virtual inspections, document damage, and collaborate with licensed public adjusters—all while enjoying the flexibility and unlimited earning potential that comes with a commission‑based, independent contractor role.

Why brighthush?

• Impactful Mission: Every interaction you have directly influences a homeowner’s recovery and peace of mind.
• Unlimited Income Potential: Your earnings are directly tied to your performance—there’s no cap on how much you can earn.
• Comprehensive Training: From day one, you’ll receive step‑by‑step training, ongoing coaching, and a robust support system—no prior experience required.
• Flexible Schedule: Work full‑time or part‑time, set your own hours, and balance work with life—all from your home office.
• Resilient Career Path: Demand for public adjusting services rises during severe weather events, ensuring a stable and inflation‑resistant profession.
• Remote Work Culture: All tasks are performed virtually using secure web‑conferencing software—no commuting, no office walls.

Your Role in Detail

As a Remote Customer Service Claims Representative, you will serve as the trusted liaison between homeowners and the insurance industry. Your day-to-day activities will include:

• Conducting virtual property inspections using secure video‑conferencing platforms such as Zoom, Microsoft Teams, or proprietary brighthush tools.
• Accurately documenting property damage, capturing photos, videos, and detailed notes to support claim submissions.
• Advocating on behalf of homeowners, ensuring insurance companies treat them with respect, fairness, and transparency.
• Maintaining meticulous records of inspection findings, client interactions, and claim status updates in our cloud‑based CRM.
• Collaborating closely with licensed public adjusters and internal teams to streamline claim processes and accelerate settlements.
• Providing exceptional customer service, answering client questions, addressing concerns, and guiding them through each step of the claims journey.
• Staying current on state insurance regulations, industry best practices, and emerging technologies in property claims.

Essential Qualifications

• Minimum age of 18 years.
• Residency in one of the following states: AZ, CA, CO, GA, HI, IN, MD, MN, MT, NV, NJ, NM, NC, OH, OK, PA, RI, UT, VA, WV, WI.
• Ability to pass the applicable state licensing exam for public adjusters (or willingness to obtain license within 90 days).
• Strong verbal and written communication skills in English.
• Reliable high‑speed internet connection and a quiet, dedicated workspace suitable for video conferencing.
• Self‑motivated, detail‑oriented, and capable of working independently as a 1099 contractor.

Preferred Qualifications

• Prior experience in customer service, insurance, or claims handling.
• Familiarity with property insurance terminology and claim documentation processes.
• Experience using video‑conferencing tools and virtual inspection software.
• Knowledge of state insurance regulations and compliance requirements.
• Previous experience working as an independent contractor or freelancer.

Skills & Competencies

• Technical Proficiency: Comfortable navigating web‑conferencing platforms, document management systems, and basic office software.
• Analytical Thinking: Ability to assess property damage accurately and translate findings into clear, actionable reports.
• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help homeowners achieve the best possible outcome.
• Time Management: Efficiently schedule inspections, follow up on claims, and meet deadlines in a fast‑paced environment.
• Adaptability: Quickly learn new tools, processes, and regulatory updates to stay ahead of industry changes.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous development. As a Remote Customer Service Claims Representative, you’ll have access to:

• Advanced training modules covering advanced claim analysis, negotiation tactics, and regulatory updates.
• Mentorship from seasoned public adjusters who share real‑world insights and best practices.
• Opportunities to transition into higher‑level roles such as Senior Claims Analyst, Team Lead, or even Licensed Public Adjuster.
• Regular performance reviews with clear metrics and personalized growth plans.
• Access to industry conferences, webinars, and certification programs at no cost.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and empowerment. Even though we operate remotely, we maintain:

• Weekly virtual town halls where leadership shares company updates and celebrates wins.
• Monthly virtual coffee chats that foster peer connections and knowledge sharing.
• A digital “recognition wall” where teammates can shout out exceptional customer service moments.
• Open‑door communication channels—your voice matters, and ideas are welcomed.
• A commitment to work‑life balance, with no mandatory core hours and flexible scheduling.

Compensation, Perks, and Benefits

As a commission‑based independent contractor, your earning potential is directly tied to your performance. While base pay is not applicable, you’ll receive:

• Competitive commission rates that reward high‑quality work and client satisfaction.
• Performance bonuses for exceeding quarterly targets.
• Access to a comprehensive digital benefits package, including health, dental, and vision insurance options for contractors.
• Paid time off for personal days and holidays—no need to worry about sick days.
• Flexible work hours that fit your lifestyle.
• Technology stipend to support your home office setup.

How to Apply

Ready to make a real difference in homeowners’ lives while building a rewarding, flexible career? Click the link below to submit your application and join the brighthush team:

We look forward to welcoming you to a community that values integrity, innovation, and impact. Together, we’ll help homeowners reclaim their peace of mind—one claim at a time.