Seasoned Remote Customer Service Claims Representative – Virtual Property Inspection Specialist & Homeowner Advocacy Champion – Join brighthush’s Nationwide Public Adjusting Team

Welcome to brighthush – Where Every Home Deserves a Champion

At brighthush, we’re more than a public adjusting firm; we’re a movement dedicated to empowering homeowners across the United States. With a proud legacy spanning over three decades, brighthush has grown into the largest and most trusted name in consumer advocacy for property insurance claims. Our mission is simple yet powerful: to ensure that every homeowner receives a fair, transparent, and timely settlement by combining expert knowledge, cutting‑edge technology, and relentless advocacy.

Why brighthush?

• Impactful Mission: Every interaction you have directly influences a homeowner’s recovery and peace of mind.
• Unlimited Income Potential: Your earnings are directly tied to your performance—there’s no cap on how much you can earn.
• Comprehensive Training: From day one, you’ll receive step‑by‑step training, ongoing coaching, and a robust support system—no prior experience required.
• Flexible Schedule: Work full‑time or part‑time, set your own hours, and balance work with life—all from your home office.
• Resilient Career Path: Demand for public adjusting services rises during severe weather events, ensuring a stable and inflation‑resistant profession.
• Remote Work Culture: All tasks are performed virtually using secure web‑conferencing software—no commuting, no office walls.

Your Role in Detail

As a Remote Customer Service Claims Representative, you will serve as the trusted liaison between homeowners and the insurance industry. Your day‑to‑day activities will include:

• Conducting virtual property inspections using secure video‑conferencing platforms such as Zoom, Microsoft Teams, or proprietary brighthush tools.
• Accurately documenting property damage, capturing photos, videos, and detailed notes to support claim submissions.
• Advocating on behalf of homeowners, ensuring insurance companies treat them with respect, fairness, and transparency.
• Maintaining meticulous records of inspection findings, client interactions, and claim status updates in our cloud‑based CRM.
• Collaborating closely with licensed public adjusters and internal teams to streamline claim processes and accelerate settlements.
• Providing exceptional customer service, answering client questions, addressing concerns, and guiding them through each step of the claims journey.
• Staying current on state insurance regulations, industry best practices, and emerging technologies in property claims.

Essential Qualifications

• Minimum age of 18 years.
• Residency in one of the following states: AZ, CA, CO, GA, HI, IN, MD, MN, MT, NV, NJ, NM, NC, OH, OK, PA, RI, UT, VA, WV, WI.
• Ability to pass the applicable state licensing exam for public adjusters (or willingness to obtain license within 90 days).
• Strong verbal and written communication skills in English.
• Reliable high‑speed internet connection and a quiet, dedicated workspace suitable for video conferencing.
• Self‑motivated, detail‑oriented, and capable of working independently as a 1099 contractor.

Preferred Qualifications

• Prior experience in customer service, insurance, or claims handling.
• Familiarity with property insurance terminology and claim documentation processes.
• Experience using video‑conferencing tools and virtual inspection software.
• Knowledge of state insurance regulations and compliance requirements.
• Previous experience working as an independent contractor or freelancer.

Skills & Competencies

• Technical Proficiency: Comfortable navigating web‑conferencing platforms, document management systems, and basic office software.
• Analytical Thinking: Ability to assess property damage accurately and translate findings into clear, actionable reports.
• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help homeowners achieve the best possible outcome.
• Time Management: Efficiently schedule inspections, follow up on claims, and meet deadlines in a fast‑paced environment.
• Adaptability: Quickly learn new tools, processes, and regulatory updates to stay ahead of industry changes.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous development. As a Remote Customer Service Claims Representative, you’ll have access to:

• Advanced training modules covering advanced claim analysis, negotiation tactics, and regulatory updates.
• Mentorship from seasoned public adjusters who share real‑world insights and best practices.
• Opportunities to transition into higher‑level roles such as Senior Claims Analyst, Team Lead, or even Licensed Public Adjuster.
• Regular performance reviews with clear metrics and personalized growth plans.
• Access to industry conferences, webinars, and certification programs at no cost.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and empowerment. Even though we operate remotely, we maintain:

• Weekly virtual town halls where leadership shares company updates and celebrates wins.
• Monthly virtual coffee chats that foster peer connections and knowledge sharing.
• A digital “recognition wall” where teammates can shout out exceptional customer service moments.
• Open‑door communication channels—your voice matters, and ideas are welcomed.
• A commitment to work‑life balance, with no mandatory core hours and flexible scheduling.

Compensation, Perks, and Benefits

As a commission‑based independent contractor, your earning potential is directly tied to your performance. While base pay is not applicable, you’ll receive:

• Competitive commission rates that reward high‑quality work and client satisfaction.
• Performance bonuses for exceeding quarterly targets.
• Access to a comprehensive digital benefits package, including health, dental, and vision insurance options for contractors.
• Paid time off for personal days and holidays—no need to worry about sick days.
• Flexible work hours that fit your lifestyle.
• Technology stipend to support your home office setup.

How to Apply

Ready to make a real difference in homeowners’ lives while building a rewarding, flexible career? Click the link below to submit your application and join the brighthush team:

We look forward to welcoming you to a community that values integrity, innovation, and impact. Together, we’ll help homeowners reclaim their peace of mind—one claim at a time.