Seasoned Remote Customer Service & Market Research Specialist – Product Feedback Analyst & Consumer Insight Champion Driving Innovation in Consumer Goods at brighthush
About brighthush
In a world where consumers are more connected, informed, and demanding than ever, the ability to listen, interpret, and act on customer feedback has become a strategic differentiator. brighthush is at the forefront of this transformation, turning raw consumer voices into actionable insights that shape the next generation of lifestyle, wellness, tech, and home products. Our mission is simple: empower brands to create experiences that resonate, delight, and inspire. If you are a seasoned customer service professional with a passion for market research, this role offers you the chance to influence product development from the comfort of your own home while working alongside a vibrant, data‑driven team.
Why Join brighthush?
- Flexibility – Work from anywhere, on a schedule that fits your life.
- Impact – Your insights directly inform product design, launch strategy, and customer experience.
- Growth – Continuous learning, mentorship, and clear career pathways within a fast‑growing organization.
- Community – Collaborate with diverse researchers, analysts, and product managers who value transparency and creativity.
- Rewards – Competitive compensation, performance bonuses, and a comprehensive benefits package.
Key Responsibilities
As a Remote Customer Service & Market Research Specialist at brighthush, you will be the frontline of our consumer insight program. Your daily tasks will include:
- Conducting structured interviews and focus groups with consumers to gather qualitative insights.
- Evaluating new products and prototypes, providing honest, data‑rich feedback.
- Documenting findings in clear, concise reports for internal stakeholders.
- Maintaining a high level of customer satisfaction by responding promptly to inquiries and concerns.
- Collaborating with cross‑functional teams (Marketing, Product Development, Data Analytics) to translate insights into actionable recommendations.
- Tracking and reporting on key metrics such as response time, satisfaction scores, and engagement rates.
- Participating in continuous improvement initiatives to refine research methodologies and tools.
- Managing a portfolio of consumer research projects, ensuring deadlines are met and deliverables exceed expectations.
- Acting as a liaison between the research team and product development, ensuring that consumer insights are embedded into every stage of the product lifecycle.
- Staying current on industry trends, emerging research techniques, and new technologies that can enhance the quality and speed of our insights.
Essential Qualifications
We’re looking for candidates who bring a blend of customer‑centric mindset and analytical rigor:
- High school diploma or equivalent; Bachelor’s degree in Communications, Marketing, Psychology, or related field preferred.
- Minimum of 2 years experience in customer service, market research, or a related role.
- Strong verbal and written communication skills in English; additional languages are a plus.Apply for this job