Seasoned Remote Customer Service & Patient Billing Negotiation Specialist – Driving Revenue Cycle Excellence, Patient Advocacy, Data‑Driven Collections, and AI‑Powered Billing Solutions at brighthush

About brighthush – Pioneering Compassionate, Data‑Driven Healthcare Finance

At brighthush, we believe that the heart of healthcare lies in clear, compassionate communication and efficient financial stewardship. Our mission is to transform the revenue cycle into a seamless, patient‑friendly experience that empowers both patients and providers. By marrying cutting‑edge AI, predictive analytics, and human empathy, we help medical practices, hospitals, and health systems unlock revenue, reduce collection friction, and elevate patient satisfaction.

Why This Role Matters – Your Impact on Patient Lives and Financial Health

As a Remote Customer Service & Patient Billing Negotiation Specialist, you will be the frontline advocate who turns complex billing conversations into opportunities for trust and resolution. Your expertise will directly influence patient experience, provider cash flow, and the overall sustainability of the healthcare ecosystem.

Key Responsibilities – What You’ll Do Every Day

• Patient Outreach & Payment Collection: Initiate and conduct phone, email, and chat conversations with patients to discuss outstanding balances, ensuring a courteous, empathetic tone that reflects brighthush’s values.
• Payment Plan Negotiation: Collaborate with patients to design realistic, flexible payment arrangements—whether through electronic transfers, credit card payments, or mailed checks—while maintaining compliance with all regulatory requirements.
• Account Review & Documentation: Thoroughly examine patient accounts, reconcile discrepancies, and document every interaction in our secure CRM and billing platform, ensuring audit‑ready records.
• Compliance & Policy Adherence: Stay current with HIPAA, state, and federal regulations, and internal policies to safeguard patient data and uphold the highest ethical standards.
• Performance Metrics: Meet or exceed monthly collection targets, call quality scores, and patient satisfaction metrics, contributing to the financial health of our clients.
• Team Collaboration: Work closely with account managers, revenue cycle analysts, and client stakeholders to resolve disputes, share insights, and refine processes.
• Continuous Improvement: Participate in training sessions, share best practices, and propose enhancements to improve call efficiency, patient satisfaction, and system accuracy.
• Innovation Projects: Lead pilot initiatives integrating new AI modules into the billing workflow, design training workshops for client staff, analyze call data for trend insights, and act as a liaison between technical teams and end users during system upgrades.
• Additional Duties: Perform any other responsibilities assigned by management that align with the role’s objectives.

Essential Qualifications – What You Bring to the Table

• Experience: Minimum of 1 year in customer service, preferably within healthcare billing or revenue cycle management.
• Education: High school diploma or GED required; associate’s or bachelor’s degree in Business, Healthcare Administration, or a related field is a plus.
• Technical Proficiency: Comfortable navigating multiple software platforms (CRM, billing systems, brighthush Productivity Suite) and adept at troubleshooting basic tech issues.
• Communication Skills: Exceptional verbal and written communication, with the ability to convey complex billing information in a clear, concise, and empathetic manner.
• Confidentiality & Integrity: Demonstrated commitment to protecting sensitive patient data and adhering to privacy regulations.
• Team Orientation: Ability to collaborate effectively with cross‑functional teams and maintain a positive, solution‑focused attitude.
• Goal‑Driven: Proven track record of meeting or exceeding performance metrics in a fast‑paced environment.

Preferred Qualifications – Extra Edge for the Ideal Candidate

• Prior exposure to medical billing, coding, or revenue cycle processes.
• Experience using call center software (e.g., brighthush Call Center Software) and ticketing systems.
• Knowledge of HIPAA regulations and best practices for data security.
• Fluency in multiple languages to serve a diverse patient population.
• Experience in a remote work setting with a proven ability to self‑manage and stay productive.
• Strong analytical skills to interpret account data and identify trends.

Skills & Competencies – The DNA of Success at brighthush

• Empathy & Customer Focus: Ability to listen actively and respond with genuine care.
• Negotiation & Problem‑Solving: Craft win‑win solutions that satisfy both patient needs and financial goals.
• Attention to Detail: Meticulous record‑keeping and data entry accuracy.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Time Management: Prioritize tasks effectively to meet daily call volume and quality targets.
• Tech Savvy: Quick learner who can navigate new software and troubleshoot basic issues.

Career Growth & Learning Opportunities – Your Pathway to Excellence

At brighthush, we invest in our people. As a Remote Customer Service Representative, you’ll have access to:

• Structured onboarding and continuous training programs covering medical billing, compliance, and advanced customer engagement techniques.
• Mentorship from senior revenue cycle analysts and account managers.
• Clear career pathways to roles such as Billing Specialist, Revenue Cycle Analyst, or Team Lead.
• Opportunities to cross‑train in related areas like coding, collections, or client success.
• Regular performance reviews with actionable feedback and goal‑setting.
• Access to industry certifications (e.g., Certified Revenue Cycle Professional) through sponsored tuition reimbursement.
• Participation in innovation labs where you can prototype new AI tools or process improvements.

Work Environment & Culture – Remote, Yet Connected

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative team that values your expertise and creativity. We celebrate diversity, encourage open communication, and prioritize work‑life balance. Regular virtual team huddles, knowledge‑sharing sessions, and social events keep camaraderie alive across time zones.

Key cultural pillars at brighthush include:

• Innovation: Continuous improvement and experimentation are encouraged at every level.
• Integrity: We uphold the highest ethical standards in all interactions.
• Empowerment: Employees are trusted to make decisions that benefit patients and clients.
• Community: We support local and global initiatives that improve health outcomes.
• Transparency: Open sharing of company metrics and decision‑making processes.
• Well‑Being: Comprehensive wellness programs, mental health resources, and flexible schedules.

Compensation, Perks & Benefits – We Value Your Contribution

While specific salary ranges may vary based on experience, we offer a competitive base pay that reflects the value of your expertise and dedication. In addition to base compensation, you’ll enjoy:

• Health, dental, and vision insurance plans with generous coverage options.
• Flexible spending accounts (HSA/FSA) to manage healthcare expenses.
• Paid time off (PTO) and paid holidays, with a generous accrual schedule.
• 401(k) retirement plan with company match and early‑withdrawal options for qualified expenses.
• Professional development stipend and tuition reimbursement for relevant certifications.
• Employee wellness programs, including virtual fitness classes, mental health counseling, and mindfulness workshops.
• Annual performance bonuses and incentive programs tied to both individual and company metrics.
• Access to a cutting‑edge remote work toolkit, including high‑speed internet stipends and ergonomic equipment allowances.
• Regular team retreats and virtual social events to foster connection and collaboration.

How to Apply – Join the brighthush Mission

Ready to make a tangible impact on patient experience and revenue cycle efficiency? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We’re excited to learn how your skills and passion align with brighthush’s mission to transform healthcare billing.

Apply now and join a team that values integrity, innovation, and the power of a human touch in every patient interaction.