Seasoned Remote Customer Service Representative – 2nd Shift, Full Time – Healthcare Support Specialist Driving Patient Care & DME Logistics Excellence at brighthush

Welcome to brighthush – Where Compassion Meets Innovation

brighthush has been a pioneer in the durable medical equipment (DME) and home‑care space for over twenty years. We don’t just supply medical devices; we create seamless, patient‑centric experiences that transform the way care is delivered across the United States. Our mission is simple yet powerful: to elevate the quality of life for patients by providing reliable equipment, flawless logistics, and personalized support that feels like a partnership rather than a transaction.

As a remote‑first organization, brighthush empowers employees to work from anywhere while staying connected to a vibrant, collaborative culture. We blend empathy, cutting‑edge technology, and a relentless focus on service to build lasting relationships with patients, providers, and communities alike.

Why Join brighthush?

At brighthush, we believe the future of healthcare is built on three pillars:

• Patient‑First Mindset: Every decision we make is guided by the impact on the patient’s well‑being.
• Technology‑Driven Excellence: We invest in state‑of‑the‑art systems that streamline logistics, enhance product tracking, and elevate the customer experience.
• Inclusive Collaboration: Our remote teams thrive on open communication, shared learning, and mutual respect.

We also champion continuous growth, offering training, certifications, and clear career pathways that help you evolve from a frontline support role into leadership or specialized positions.

Role Overview

As a Remote Customer Service Representative – 2nd Shift, you will be the first point of contact for brighthush’s internal and external customers. Your responsibilities will include answering inbound calls, scheduling deliveries and maintenance, troubleshooting equipment issues, and acting as a liaison between patients, providers, and our internal teams. You will work the 2nd shift (12:30 pm – 9:00 pm CST) after completing a comprehensive four‑week training program.

Daily Responsibilities

• Customer Interaction: Greet callers with warmth and professionalism, ensuring a positive first impression that reflects brighthush’s values.
• Order Management: Use web‑based order entry platforms to schedule deliveries, pickups, maintenance, and repairs for facilities, home‑care, and hospice providers.
• Issue Resolution: Act as the primary liaison for product availability, equipment assessments, and troubleshooting, escalating complex issues to the appropriate departments.
• Communication: Compose clear, concise messages via email and instant messaging for internal and external stakeholders.
• Documentation: Maintain accurate records of customer interactions, service requests, and follow‑ups in the company’s CRM system.
• Team Collaboration: Work closely with logistics, technical support, and sales teams to ensure seamless service delivery.
• Continuous Improvement: Provide feedback on process enhancements and share best practices with the team.

Key Skills & Competencies

• Empathy & Passion: Genuine enthusiasm for helping those in need and a strong desire to make a difference in patients’ lives.
• Attention to Detail: Ability to manage multiple tasks across various web‑based platforms without compromising accuracy.
• Communication Skills: Excellent written and verbal communication, capable of articulating complex information clearly over the phone and in written correspondence.
• Technical Proficiency: Comfortable using Microsoft Office Suite and other standard office software; quick to learn new systems.
• Home Office Setup: Reliable high‑speed internet connection, a quiet workspace, and a computer with dual monitors (provided by brighthush).
• Shift Flexibility: Availability to work the 2nd shift (12:30 pm – 9:00 pm CST) after the initial training period.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 2 years of customer service experience, preferably in a call center environment.
• Experience with CRM systems and order‑entry software.
• Strong problem‑solving skills and the ability to think on your feet.
• Excellent time‑management and organizational abilities.
• Adaptability to changing priorities and fast‑paced environments.
• Team player mindset with a proactive attitude toward collaboration.
• Commitment to continuous learning and professional development.

Preferred Qualifications

• Experience in the healthcare or medical device industry.
• Familiarity with durable medical equipment (DME) terminology and logistics.
• Knowledge of HIPAA regulations and data privacy best practices.
• Multilingual abilities (Spanish, French, or other languages) are a plus.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Service Representative, you will have the opportunity to:

• Advance to senior support roles or team lead positions.
• Transition into logistics, quality assurance, or product training roles.
• Participate in ongoing training programs, including industry certifications and soft‑skill workshops.
• Engage in cross‑functional projects that impact company strategy and customer experience.

Work Environment & Company Culture

brighthush fosters a culture of empathy, innovation, and collaboration. Even though you will be working remotely, you will be an integral part of a supportive, inclusive team that values open communication and mutual respect. We celebrate diversity, encourage creative problem‑solving, and provide a flexible work environment that supports work‑life balance.

Compensation, Perks, and Benefits

While specific figures may vary, brighthush offers a competitive starting salary for this role. In addition, you will receive:

• Paid time off (PTO) and holidays.
• Health, dental, and vision insurance plans.
• Supplemental insurance options (e.g., life, disability).
• 401(k) retirement plan with company match.
• All necessary hardware (computer, monitors, headset) provided for a home‑office setup.
• Employee wellness programs and mental‑health resources.
• Professional development budget and tuition reimbursement for relevant courses.

Training & Onboarding

The initial training phase will be conducted full‑time, Monday through Friday, 8:00 am to 4:30 pm CST, starting on Monday, September 14 for approximately four weeks. During this period, you will receive hands‑on instruction in call‑center protocols, product knowledge, and the use of our order‑entry and CRM systems. Upon successful completion, you will transition to the 2nd shift schedule.

How to Apply

Ready to join a team that makes a real difference? Click the link below to submit your application and become part of brighthush’s mission to bring compassionate care to patients everywhere.

Apply to brighthush

Closing Statement

At brighthush, your work will directly impact the lives of patients and healthcare providers. If you are a dedicated, empathetic professional who thrives in a remote, fast‑paced environment, we invite you to apply for the Customer Service Representative – Remote, Full Time, 2nd Shift position. Join us in delivering exceptional service and compassionate care to communities across the nation.