Seasoned Remote Customer Service Representative – Fitness & Wellness Support Specialist – $15/hr – Join brighthush’s Innovative Health & Wellness Team

About brighthush

brighthush is a trailblazer in the health and wellness arena, fusing cutting‑edge technology with personalized coaching and a vibrant community. Our mission is simple yet powerful: to make fitness accessible, engaging, and sustainable for everyone, everywhere. From interactive workout programs and expert‑led wellness content to a suite of digital platforms that adapt to each individual’s goals, brighthush empowers people to transform their lives from the comfort of their own homes.

Why Join brighthush?

At brighthush, we believe that exceptional customer service is the heartbeat of our ecosystem. Our remote Customer Service Representatives are the friendly voices that guide members through their fitness journeys, answer questions, resolve issues, and build lasting relationships. If you thrive in a fast‑paced, technology‑driven environment and love helping people achieve their health goals, you’ll find a home here.

Key Highlights

• Competitive hourly rate of $15 per hour with potential for overtime and performance bonuses.
• Fully remote position – work from the comfort of your own home with a dedicated workspace.
• Comprehensive onboarding and ongoing training to master brighthush’s fitness products and customer service best practices.
• Clear career path into senior support roles, team leadership, or product specialist positions.
• Inclusive, collaborative culture that values diversity, equity, and continuous learning.

Position Overview

As a Remote Customer Service Representative – Fitness, you will serve as the primary point of contact for brighthush members, fitness clubs, and health plans. Your role involves answering inbound calls, providing accurate information about our fitness programs, handling payments, and escalating complex issues to the appropriate teams. You will also participate in regular team meetings, contribute to process improvements, and uphold brighthush’s high standards of customer care.

Core Responsibilities

• Answer inbound telephone calls from members, fitness clubs, and health plans using the brighthush telephone system.
• Demonstrate comprehensive knowledge of all brighthush fitness products and programs.
• Accurately record call details, member information, and any required co‑pay or payment data in the designated system.
• Provide clear, courteous, and timely responses to member inquiries following established policies and procedures.
• Coordinate collection of co‑pays or payments when necessary, ensuring compliance with financial protocols.
• Forward documentation and unresolved issues to the Research Team for follow‑up.
• Research unique or complex questions using available resources and refer difficult cases to a supervisor.
• Resolve all issues within the required timeframes, maintaining high customer satisfaction scores.
• Manage time effectively to ensure all calls are answered promptly and follow‑ups are completed on schedule.
• Participate in team meetings to discuss challenges, share best practices, and foster collaboration.
• Respond to requests from other brighthush department personnel, contacting clubs and members as needed.
• Perform additional duties as assigned to support the overall success of the Customer Service – Fitness team.
• Adhere to all company policies, standards, and quality guidelines.

Essential Qualifications

• High School Diploma or GED certificate.
• Minimum of 1 year of customer service experience, preferably in a call center environment.
• Basic proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time in a dynamic setting.
• Excellent listening skills and a customer‑centric mindset.
• Experience with remote work tools and a stable high‑speed internet connection (minimum 50 Mbps down/10 Mbps up).

Preferred Qualifications

• Experience in the healthcare or fitness industry.
• Inbound call center experience with a proven track record of meeting or exceeding performance metrics.
• Knowledge of payment processing and co‑pay collection procedures.
• Familiarity with CRM or ticketing systems.
• Previous experience working in a remote or virtual team environment.

Core Competencies & Skills

• Positive, respectful interaction with both internal and external stakeholders.
• Strong customer service orientation, consistently meeting member expectations.
• Active listening and interpersonal communication to identify and address member needs.
• Organizational, prioritization, and time‑management skills.
• Adaptability to changing processes and technology updates.
• Team collaboration and willingness to share knowledge.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Remote Customer Service Representative, you will have access to:

• Structured mentorship programs with senior team members.
• Cross‑functional training sessions covering product development, marketing, and data analytics.
• Leadership development workshops for those aspiring to managerial roles.
• Annual performance reviews that identify growth pathways and skill enhancement plans.
• Opportunities to transition into specialized roles such as Product Support Specialist, Community Manager, or Customer Success Lead.

Work Environment & Company Culture

brighthush thrives on a culture of inclusivity, innovation, and continuous learning. Our remote workforce enjoys:

• Flexible scheduling that respects work‑life balance.
• Regular virtual team‑building events and wellness challenges.
• Open communication channels with leadership and peer support.
• A commitment to diversity, equity, and inclusion, reflected in our hiring practices and internal policies.
• Access to our proprietary fitness app and resources for personal health and wellness.

Compensation, Perks, and Benefits

While the base hourly rate is $15, we offer a range of additional benefits to support your well‑being and professional growth:

• Performance‑based overtime and bonus opportunities.
• Health and wellness stipend to support gym memberships, fitness equipment, or wellness apps.
• Paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, or conferences.
• Employee referral program with attractive incentives.
• Access to our digital health platform for personal use.

Ready to Join brighthush?

If you are passionate about delivering outstanding customer experiences, eager to grow within a forward‑thinking health and wellness company, and ready to make a tangible impact on people’s lives, we want to hear from you. Apply today and become a vital part of brighthush’s mission to make fitness accessible, engaging, and sustainable for everyone.