Seasoned Remote Customer Service Representative – Health‑Insurance Enrollment & Support Specialist – Empower Lives with brighthush

About brighthush

brighthush is a trailblazer in the health‑insurance technology arena, redefining how individuals, families, and businesses discover, compare, and enroll in coverage that fits their unique needs. With the largest state‑based marketplace footprint in the United States, our cloud‑native platform empowers millions of consumers, brokers, insurers, and state agencies to make informed, confident decisions about their health‑plan options. We are more than a tech company – we are a mission‑driven team that believes everyone deserves simple, transparent, and affordable coverage. Whether you are a seasoned customer‑service professional or a passionate newcomer, brighthush offers a place to grow, learn, and make a real impact.

Why Join brighthush?

Working remotely for brighthush means you can bring your best self to the job from the comfort of your own home. We provide a fully supported, secure, and high‑performance environment so you can focus on delivering exceptional service to our customers. In addition to a competitive base salary, you’ll earn performance‑based incentives, enjoy a generous benefits package, and have opportunities for rapid career advancement – all while contributing to a healthier nation.

Key Responsibilities

As a Remote Customer Service Representative, you will be the frontline voice of brighthush’s enrollment ecosystem. Your day‑to‑day responsibilities will include:

• Inbound & Outbound Calls: Handle a high volume of customer inquiries, resolve issues, and guide callers through the enrollment process with empathy and accuracy.
• Customer Account Management: Update and maintain accurate customer records, troubleshoot technical problems, and ensure compliance with regulatory standards.
• Data Entry & Documentation: Input application data with precision, audit entries for accuracy, and maintain audit trails to support compliance and quality assurance.
• Live Chat Support: Respond to online chat inquiries, providing timely and helpful assistance across multiple channels.
• Process Adherence: Follow defined procedures, policies, and scripts to deliver a consistent, high‑quality experience that reflects brighthush’s commitment to excellence.
• Problem Solving: Use creative thinking to resolve complex issues and recommend process improvements that enhance the customer journey.
• Time & Task Management: Prioritize multiple tasks, manage time effectively, and maintain productivity in a fast‑paced environment.
• Continuous Learning: Complete mandatory training, certifications, and performance assessments to stay current with product updates and industry regulations.
• Compliance & Security: Adhere to all regulatory guidelines for communications across all channels, ensuring data privacy and confidentiality.

Essential Qualifications

• Minimum age 18 years.
• Successful completion of a background check and drug test within 3 days of hire.
• Dedicated, private, and secure workspace with a reliable, high‑speed internet connection (minimum 100 Mbps via cable/fiber and a hard‑wired Ethernet cable).
• Personal device with a functioning camera for the 3‑week paid training period.
• Commitment to full attendance during the paid training.
• Proficiency in moderate to advanced computer skills and a high level of comfort learning new technology.
• Excellent verbal and written communication skills.
• Professional demeanor, self‑motivation, and a success‑driven mindset.
• Comfortable working from home and managing a remote work environment.

Preferred Experience (Not Required)

• Previous customer support or technical support role.
• Experience with group or individual health insurance, or the Affordable Care Act.
• Call center experience.
• Familiarity with CRM systems and best practices.
• Spanish bilingual – a strong plus.

Skills & Competencies

• Customer‑Centric Mindset: Ability to listen actively, empathize, and provide solutions that meet the unique needs of each caller.
• Technical Aptitude: Comfortable navigating multiple software platforms, troubleshooting basic technical issues, and learning new tools quickly.
• Communication Excellence: Clear, concise, and professional verbal and written communication across phone, chat, and email.
• Problem‑Solving: Analytical thinking to diagnose issues, identify root causes, and recommend effective solutions.
• Time Management: Ability to juggle multiple tasks, meet deadlines, and maintain high productivity in a dynamic environment.
• Adaptability: Flexibility to adjust to changing priorities, new processes, and evolving regulatory requirements.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive, inclusive culture.

Compensation & Benefits

At brighthush, we believe in rewarding hard work and dedication. Here’s what you can expect:

• Competitive Base Pay: $17.00/hr (or $19.00/hr for Spanish bilingual).
• Performance Incentives: Earn additional compensation based on attendance, quality metrics, and customer satisfaction scores.
• Paid Training: A fully funded, 3‑week training program that equips you with the skills and knowledge to excel.
• Full‑Time & Seasonal Flexibility: Choose the schedule that best fits your lifestyle.
• Remote Work Advantage: Work from anywhere with a secure, high‑speed connection.
• Collaborative Culture: Join a supportive, inclusive team that values continuous learning and innovation.
• Benefits Package: 401(k) match, Individual Coverage HRA (ICHRA), paid time off (PTO), health, dental, and vision insurance, and more.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the industry we serve. We invest heavily in professional development, offering:

• On‑the‑job training and mentorship from seasoned experts.
• Access to industry conferences, webinars, and certifications.
• Clear promotion tracks – from Customer Service Representative to Team Lead, Manager, and beyond.
• Cross‑functional projects that expose you to product development, compliance, and data analytics.
• Opportunities to contribute to product enhancements and process improvements.

Work Environment & Culture at brighthush

We’re proud of our culture of transparency, respect, and continuous improvement. Even though we’re a remote‑first organization, we maintain a strong sense of community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Digital channels for peer recognition and feedback.
• Regular virtual social events, game nights, and wellness challenges.
• Open‑door leadership policy – your voice matters.
• Commitment to diversity, equity, and inclusion at every level.

How to Apply

Ready to make a difference in people’s lives while advancing your career? Click the link below to submit your application and join the brighthush team. We’re excited to hear from you!